I continually chase them up for a response since March and still not had a response! They are good at taking your money, but when you experience problems with their product, their help is non exis... See more
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See what reviewers are saying
I bought replacement headphone ear pads and a mini jack connector wire via OnBuy. My order arrived with the earpads missing. I sent several messages through the OnBuy site but it was days before Rey... See more
Do not buy from here. I bought a replacement mic for HyperX headset through Fruugo. Its been over 2 months, two attempts of "sending" the product because it returned to you? While others have no i... See more
Not exactly fit for purpose. Item didn't arrive for a week - Emailed and received a replacement - so it took two weeks to finally arrive. When it did arrive it wasn't exactly fit for purpose. Describe... See more
Company details
- Electrical Appliance Wholesaler
- Computer Accessories Store
- Computer Store
- Electrical Wholesaler
- Electronics Store
- Video Game Store
Information provided by various external sources
Bluetooth In-Ear Headphones / Earphones, Gaming Chat Cables, Bose Cables, Bose Cushions, Beats Cables, Beats Cushions & other Audio Accessories.
Contact info
United Kingdom
- www.reytid.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Worthless warranty
Claim to offer 1 year warranty on items, never respond to attempts to contact.
Money taken, goods not sent now not answering emails or phone
This company sent me an email telling me that my payment for the goods I had ordered not been processed. It had been processed, they took the money and they have not supplied the goods ordered...and will not process a refund - emails ignored and phone diverted...Only after Pay Pal got involved did I get a refund
Replacement ear pads faulty
Replacement ear pads turned up but distorted. First email they were happy to help and that was a month a go . Now they won’t answer my emails. Not impressed and would highly recommend not using this company.
No Customer Service!
I Have ordered a Lightning to Micro USB cable and I have received something else. I have emailed them explaining the situation, but no reply. Also, nobody answers any phone calls!!
Bad customer service. Product - no show.
I have been waiting for a Bluetooth connector for my headphones for weeks now. They have been completely unhelpful in tracking the item down, and are now ignoring my emails. I have asked for a refund so am awaiting a response. Completely unprofessional and unacceptable.
I ordered a cable from them and it was…
I ordered a cable from them and it was delayed (I expect by the postal service). Then I mistook another package for theirs and complained that they sent me the wrong cable. They sent me a replacement, and allowed me to keep both as an apology for the delay. Very responsive and helpful
Ordered a ps4 controller on the 7th of…
Ordered a ps4 controller on the 7th of December, destined to the UK, Had a few responses from my questions about delivery as I selected 1-2 days shipping and paid extra, responses were poor and trying to buy more time or fob me off, still no controller and its now the 4th of Jan, poor service and my item for the last 3 weeks status is stuck in in transit but has not moved. It doesn't take this long to ship an order, I have ordered things from around the world and it has never took a month and who knows if I will receive my product.
Would not use again and recommend not buying from this site due to so many issues and poor customer service and the very real possibility of losing your money.
Broken product, no response
Just like other reviews, the company service is horrible. They sent me a broken product (headphone cables), and did not answer my emails or calls for a reship or refund. They do not care about their customers.
Order at your own risk. I learned my lesson.
After-purchase disappointment
Such a shame that the company decided to not reply to my emails or answer calls when I want to return a product that didn’t work for me, whereas earlier they were so prompt in replying to emails and helping me place the order. My opinion about this company has completely changed before and after purchase. And all that for less than a tenner. Disappointing! :(
Purchased a cable jack for my…
Purchased a cable jack for my headphones but it was faulty. The seller gave me a refund without hesitation. I cannot fault the seller at all.
Poor returns process
Order was processed incorrectly twice. I had to pay to send it back to them and they waited before sending me the replacement. A month in I have the incorrect product and no refund.
Outstanding service from this company going above and beyond
This company and their employees are outstanding. They have been so helpful over the last week. We unfortunately incorrectly sent a package to them in June which was nothing to do with them or their business using the prepaid return label system. Lockdown caused a typing error when processing the information :-) We tracked it down in August and they have been brilliant in getting it back to us so we can return it to its correct destination. Thank you Reytid for the outstanding customer service you have delivered.
Great customer service very quick…
Great customer service very quick response
Reytid showed real professionalism
my package got lost during transport. Fortunately, Reytid showed real professionalism, solved the issue and showed excellent communication
Trust partner.
Incredible customer support and the…
Incredible customer support and the product is very good quality. Recommend 100%
I have had a very good experience
I have had a very good experience with them. My item arrived in a seal package but was faulty. Because I am high risk for the Corona virus and in lockdown, it was not possible for me to return this item. No questions asked they immediately send me a new item. I really appreciate their understanding and kindness to help me.
Took almost 2 months to deliver the…
Took almost 2 months to deliver the product (mic), and it doesn't even work on the headset that it is supposed to work on. Will never order from reytid again.
Late delivery and ok pads (Bose QuietComfort 25 QC25 & SoundTrue Around-Ear Replacement Ear Cushion Pads Kit)
It took about a month for me to get the shipping (shipped to Sweden) , since the first delivery was sent back for some reason. They sent new ones which I got!
The pads themselves are okay. I changed from the official ones, and they have more cushion and more comfy than these. These work okay but not great. Although they are cheap compared to the official ones.
Next time I need to change pads I'll probably find some other place that sells them.
Pads: Bose QuietComfort 25 QC25 & SoundTrue Around-Ear Replacement Ear Cushion Pads Kit.
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