Ez excellent service everything happened within the timescale that was quoted the only thing was the delivery people were supposed to unwrap & check if anything had been damaged in transit. They di... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a Samsung QD-OLED from RGB Direct and I could not be happier... The whole process online was 1st class and any worry I had vanished with the ease of the buying process, payment and deliver... See more
Company replied
Great service, delivery man was very polite and professional and called to let us know he was on his way. The delivery was for m father in his 70's and the delivery man made sure the ordered product... See more
Company replied
Good delivery with time slot (3 hour). Two men were very polite, van could do with being a drop tailgate to help. Delivered to my choice of room. This was a replacement side by side Samsung fridge... See more
Company replied
Company details
Written by the company
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Written by the company
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Contact info
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, United Kingdom
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RGB Direct
Thank you so much for your kind review! We’re delighted to hear you received great service. We really appreciate your feedback and look forward to welcoming you again.
Reply from RGB Direct
Thank you for your lovely review! We’re so glad you found our team friendly and welcoming. We really appreciate your support and hope to see you again soon!
Reply from RGB Direct
Thank you for your review, Steven. We're delighted to hear that your order was delivered quickly and that our team was friendly and helpful in making sure everything was OK. It's great to know your experience was smooth and problem-free. We appreciate your support and look forward to serving you again in the future.
Kind regards,
RGB Direct Team
Overall satisfied
Overall satisfied, delivery arrived when it should but we had to ask for it to be unwrapped.This was done reluctantly and they left the packaging in our garden .It did state on your email that we had to inspect the goods on arrival and all packaging would be removed .
August 11, 2026
Reply from RGB Direct
Thank you for your review and for sharing your feedback. We're pleased to hear that your delivery arrived on time and that you were overall satisfied with your experience.
We are sorry to learn that you had to request the unwrapping service and that the packaging was not removed as expected. We understand your frustration, especially as our communication advised that the goods should be inspected on arrival and that the packaging would be taken away. This is not the level of service we aim to provide, and we will pass your comments on to our delivery partners to help improve the experience for future customers.
Thank you for bringing this to our attention, and we appreciate your honest feedback.
Kind regards,
RGB Direct Team
Good customer service and have…
Good customer service and have knowledge about the product and service,
August 4, 2026
Reply from RGB Direct
Thank you for your review. We're delighted to hear that you found our customer service helpful and that our team was able to provide knowledgeable advice about both the product and the service. Delivering expert guidance and great customer support is something we take pride in, so it's wonderful to know this made a positive difference to your experience.
We appreciate your feedback and look forward to serving you again in the future.
Kind regards,
RGB Direct Team
Just a quick service.
August 13, 2026
Reply from RGB Direct
Thank you for your review. We're pleased to hear that you found our service quick and efficient. Providing a smooth and hassle-free experience for our customers is always our goal, so it's great to know we delivered on that for you.
We appreciate your feedback and thank you for choosing RGB Direct.
Kind regards,
RGB Direct Team
It's the first time I've ever had…
It's the first time I've ever had anything delivered by your company and it was amazing, not only was l kept in contact of my delivery process it arrived over an hour early which was great.
August 7, 2026
Reply from RGB Direct
Thank you for your wonderful review. We're delighted to hear that your first experience with RGB Direct was such a positive one. Keeping our customers informed throughout the delivery process is very important to us, so it's great to know that our updates were helpful and gave you peace of mind.
We're also pleased that your delivery arrived ahead of schedule. We always aim to provide a smooth and efficient service, and it's fantastic to hear that we exceeded your expectations.
Thank you for choosing RGB Direct, and we hope to serve you again in the future.
Kind regards,
RGB Direct Team
Very helpful and efficient
After my TV broke down my insurance company directed me to RGB Direct, they were very helpful and my New TV arrived on time
August 13, 2026
Reply from RGB Direct
Thank you for your wonderful review. We're pleased to hear that our team was able to help after your TV broke down and that the insurance replacement process went smoothly. It's great to know your new TV arrived on time and that you found our service helpful and efficient. We appreciate your feedback and thank you for choosing RGB Direct.
Kind regards,
RGB Direct Team
Good delivery with time slot (3 hour).
Good delivery with time slot (3 hour).
Two men were very polite, van could do with being a drop tailgate to help.
Delivered to my choice of room.
This was a replacement side by side Samsung fridge freezer, can’t comment on the product as we have not yet fitted.
August 10, 2026
Reply from RGB Direct
Thank you for your review. We're pleased to hear that you were happy with the delivery service, including the convenient three-hour time slot and that our delivery team were polite and helpful. It's also great to know that your new Samsung fridge freezer was delivered to your room of choice.
We appreciate your feedback regarding the delivery vehicle and will take your comments on board. Thank you for choosing RGB Direct, and we hope you're delighted with your new appliance once it's installed and up and running.
Kind regards,
RGB Direct Team
I found the service very disappointing
I found the service very disappointing. I explained my situation, including my vulnerabilities, but I felt that my concerns were not listened to or taken seriously, Instead of trying to understanding my circumstances or offer reasonable support, I was simply told that they could not help.
What made the situation even more difficult was that the members of staff spoke in another language during the interaction, which I could not understand. This left me feeling uncomfortable and uncertain about what was being discussed.
Organisations providing customer services should ensure that staff communicate clearly, treat customers with dignity and consider individual needs. Unfortunately this was not my experience.
August 8, 2026
Reply from RGB Direct
Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your experience and that you felt your concerns were not fully understood or addressed.
We strive to treat every customer with respect, empathy and professionalism, and we regret that we did not meet your expectations on this occasion. We understand how important it is for customers to feel listened to, particularly when discussing personal circumstances or vulnerabilities, and we are sorry that this was not your experience.
We are also concerned to hear your comments regarding communication during the interaction. Clear and transparent communication is essential, and we appreciate you bringing this matter to our attention.
Your feedback has been noted and will be shared with the relevant team for review. Thank you for highlighting these issues, as customer feedback helps us improve the service we provide.
Kind regards,
RGB Direct Team
Reply from RGB Direct
Hi,
Thank you for your review. We're delighted to hear that you found our service efficient and that you're very happy with your experience.
We really appreciate your feedback and your custom. We look forward to serving you again in the future.
Kind regards,
RGB Direct Team
Reply from RGB Direct
Hi James,
Thanks for your fantastic feedback. We're pleased to hear that our team provided the swift service you expected. Customer satisfaction is very important to us, and it's great to know we delivered. We appreciate your business and hope to see you again soon.
Best regards,
RGB Direct Team
Excellent first time experience
Excellent first time experience. Ordered a new washing machine on the Sunday night for delivery the following Wednesday. Was kept informed of the delivery throughout and rang an hour before they arrived. Guys from BJS Home Delivery were very polite and we checked everything over before they departed. Couldn't have asked for better!
August 12, 2026
Unprompted review
Reply from RGB Direct
Hi,
Thank you for your fantastic review and for choosing RGB Direct for your first purchase with us.
We're delighted to hear that everything went smoothly, from placing your order through to delivery. Keeping our customers informed every step of the way is something we take great pride in, so it's wonderful to know that the communication and delivery updates met your expectations.
We're also pleased to hear that the BJS Home Delivery team were polite and professional, and that your new washing machine was delivered and checked over to your satisfaction.
Thank you once again for your kind words. We really appreciate your support and hope to serve you again in the future.
Kind regards,
RGB Direct Team
I bought a tv which unfortunately…
I bought a tv which unfortunately decided to give up after only 14 days.
I felt that the situation was dealt with fairly and very professionally- which is more than I can say for Samsung customer services!
After getting a ticket number from Samsung to prove we had tried all the simple reset options,
Collection was clearly explained as we’re packing requirements.
My only disappointment was having to wait a week for another tv but that’s nit their fault. Delivery slots to our area had already been filled.
You are safe to use these guys. They are very customer oriented,
August 12, 2026
Unprompted review
Reply from RGB Direct
Hi,
Thank you for taking the time to share your experience and for your understanding throughout the process.
We're sorry to hear that your TV developed a fault after just 14 days, but we're pleased that our team was able to handle the situation fairly and professionally. We always aim to make the returns and replacement process as straightforward as possible, so it's great to hear that the collection arrangements and packaging requirements were clearly explained.
We completely understand your disappointment at having to wait a little longer for the replacement TV, and we appreciate your patience while we secured the next available delivery slot for your area.
Thank you for your kind words and recommendation. Customer satisfaction is our top priority, and we're delighted that you felt supported throughout the process. We hope you're now enjoying your new TV.
Kind regards,
RGB Direct Team
Great Service
No complaints, LG TV ordered on Tuesday 4th Aug 2026 and delivered 2 days later and I was kept informed from start to finish, deserves 5 stars as it all went so smooth. Very Happy Customer.
August 8, 2026
Reply from RGB Direct
Hi Steve,
Thank you for your fantastic 5-star review. We're delighted to hear that your LG TV was delivered promptly and that you felt well informed throughout the entire process. It's great to know everything went smoothly from ordering to delivery.
We work hard to provide a straightforward and reliable service, so your positive feedback means a lot to our team. We're pleased that your experience met your expectations and that you're enjoying your new TV.
Thank you for choosing RGB Direct, and we hope to serve you again in the future.
Kind regards,
The RGB Direct Team
I’ve signed on the paperwork with all my delivery details and services,something that no other companies do
Great service,,very friendly delivery crew,pre called upon delivery arrival,delivered with care,item in excellent condition. Very pleased with your delivery service.
August 12, 2026
Reply from RGB Direct
Hi Mr Frroku,
Thank you for taking the time to leave such a positive review. We're delighted to hear that you were pleased with our delivery service and that our team kept you informed throughout the process.
It's great to know that your item arrived in excellent condition and that our delivery crew's care, communication, and friendly service made a positive impression. We always aim to provide a smooth and reliable experience from order to delivery.
Thank you for choosing RGB Direct, and we hope to serve you again in the future.
Kind regards,
The RGB Direct Team
Very good delivery communication.
August 11, 2026
Reply from RGB Direct
Thank you for your kind feedback! We’re glad to hear you were happy with our delivery communication. We really appreciate your support.
Delivery was a joke failed on selected…
Delivery was a joke failed on selected day then very rude trying to get it re delivered when they did still had issues as they didn’t agree with what was said and had to wait for the manger on a call to confirm
August 11, 2026
Reply from RGB Direct
We’re very sorry to hear about your experience. We understand how frustrating it must have been for the delivery to fail on the selected day, followed by difficulties arranging the re-delivery and having to wait for a manager to confirm the situation. This is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention and would like the opportunity to look into what happened and put things right. Please contact us directly with your order details so we can investigate this further.
Excellent service for my replacement
Excellent service for my replacement. Was kept informed at all times. The 2 delivery people were exceptional.
August 3, 2026
Reply from RGB Direct
Thank you so much for your wonderful review! We’re delighted to hear that you were kept informed throughout the replacement process and that our delivery team provided exceptional service. We really appreciate your kind words and will be sure to pass them on to the team. Thank you for choosing us!
Reply from RGB Direct
Thank you for your kind review! We’re delighted to hear that our delivery team were polite, helpful, and patient. We’ll be sure to pass your lovely feedback on to them. We really appreciate your support and hope you enjoy your new freezer!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.