Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more
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Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more
Easy to order, great website, with clear pictures and descriptions of the item. Delivered very fast, was really impressed with how quick, the item was delivered. Found the whole process of my order, v... See more
Company replied
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more
Company replied
Company details
Written by the company
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Contact info
13 Ipswich Rd, CF23 9AQ, Cardiff, United Kingdom
- help@rhino.direct
- www.rhino.direct
4.4
Excellent
268 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good grip, good size
Good grip , ball is slightly light than other balls used previously
February 24, 2023
Excellent quick service!
January 28, 2023
100% the best online rugby equipment…
100% the best online rugby equipment store> the quality of the equipment is fantastic, The delivery is fast and always on time, and customer support for questions and queries is wonderful, we have purchased a number of times and always a great service.
January 24, 2023
Unprompted review
Excellent customer service great value…
Excellent customer service great value and prompt delivery
January 12, 2023
High quality and great service
The body protection is high quality and you can see that this will last. Speedy service and I was kept up to date all throughout the process.
January 16, 2023
Great deals on rugby balls
Great deals on rugby balls, good quality & fast delivery
January 10, 2023
Unprompted review
Reply from Rhino
Thank you very much for taking the time to leave us a review. We really appreciate it.
Kind Regards
The Rhino Team
Great products
Great products, delivered quickly.
Would highly recommend.
December 15, 2022
Unprompted review
Sizes are completely wrong and of course delivery time is ridiculous
Firstly the delivery times are awful. However this can be overlooked when it comes to good products. But this is definitely not the case here. I bought £100 worth of clothing in medium size yet the tracksuit top feels more like a large and the polo shirt feels like a small. When wearing the polo it looks like I have squeezed into my PE kit from back when I was 13 years old. (I am 19 years old now…)
On top of all of this the material of clothing feels cheap and tacky and the logos are badges look poorly stitched on.
Worst part about it all is that there’s not much point complaining to the company themselves as there is no refunds and exchanges and even if they did send me out another size polo, it would take an eternity to arrive.
Edit: This is my reply to your response Rhino direct.
I have never had any sizing issues before with items of clothing. As I of regular build and fit into Medium tops/shirts/jumpers all perfectly fine. So this must be a manufacturing issue on your behalf. I am happy to return the item but this would be at your cost due to the item not being up to satisfactory quality.
January 6, 2023
Unprompted review
Reply from Rhino
Hi Tom,
Thank you for your order and for taking the time to review.
Our turnaround times for made-to-order club/university kit are production timescales and not delivery, production times for bespoke clothing can vary depending on order volumes. We stock plain items only in our warehouse, which then get decorated accordingly for your order when we receive it. This is the reason that these predicted timescales for bespoke items are longer. Plain item orders are currently dispatched within 1-2 working days. To ensure our customers understand this turnaround for bespoke orders, we require a disclaimer box to be ticked and accepted before bespoke products can be purchased. We display all of this information on our website and include this in our confirmation emails. When your order was placed we advised up to 12-14 weeks, but I can see we delivered your items within a 4-5 week timescale. Our items are sometimes designed to offer different fits and where necessary we will display this information in the product description, however if our customers have any doubt in sizing we encourage them to get in touch before placing their order and we would be happy to advise. We have not received any other complaints regarding the fit and quality of these garments and they have been in our range for over 5 years. Bespoke items are non-refundable and non-exchangeable but this does not apply if there are any manufacturing issues, please contact us and we can take a further look into this for you.
Kind Regards,
The Rhino Team
Quality Produce & Great Customer Service
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our bit for the environment as well. Good value for money and speed of service as usual.
December 7, 2022
Unprompted review
Reply from Rhino
Thank you so much for taking the time to leave us feedback. We really appreciate it.
Kind Regards
The Rhino Team
I recently ordered a new case for my I…
I recently ordered a new case for my I pad and after a few days received it via the post. This case was certainly the best of the three previous cases. Hope it will live longer the last one which only survived for three months before cracking! The only reason for not giving 5* was that I didn’t receive my promised 10% discount.
Order No 1748
June 30, 2022
Unprompted review
Poor communication / Lengthy deliveries
Poor communication
Poor customer service
Lengthy delivery
Over inflated delivery costs (Given the time it takes to actually receive goods)
Order placed beginning of Dec 2021, zero communication nor estimated delivery timescale provided. After contacting via email to enquire where goods were at / when to expect delivery the response received was severely lacking I'm any form of customer care & rather abrupt. Still no further on & have no idea when my goods will arrive.
January 11, 2022
Unprompted review
Reply from Rhino
Hi Co Pa,
Firstly, thank you very much for your order. We are currently advising a turnaround time of 10-12 weeks for bespoke made to order club and/or university kit. Which I presume is what the nature of your order will be, as you mentioned you placed the order in December. As plain item orders are currently being sent out in 2-3 working days or less. We have this info on our website and confirmation emails in regards to bespoke orders and our customers also have to tick a disclaimer box before placing their order to confirm they are aware of this. Which you would have to do to enable the order to go through. Delivery costs are not based on production time but rather the cost it takes to ship a parcel from us to you. If you do not want to wait the production time that is no problem, please contact us and we will organise to cancel and refund your order. We apologise if you felt that you had an abrupt reply from a colleague, we would like to look into this immediately. Please send an email to info@rhino.direct, referencing case number 156478, please also include your full name and order number. Thank you.
Shocking customer service
I ordered more than £80 worth of kit in October 2019, was aware of a potentially long wait due to personalisation however 18 months later I am yet to receive my order, with little help or support from the customer service team when I have contacted them. Incredibly disappointed.
February 10, 2021
Unprompted review
Reply from Rhino
Hi Beau,
This order was sent out over a year ago, you first contacted us about it not being there 8 months after we sent it, so as you can imagine it would be hard to track it's exact whereabouts after this length of time. We suggest customers contact us as early as possible to insure we can be of more help. As it was sent to university halls, the delivery will only go as far as the reception desk, as they cannot go to individual rooms. I am not sure how long they keep parcels at reception after they have been delivered. But we produced the order and sent it. Maybe worth asking at the desk again to double check?
Kind Regards
Rhino
Amazing customer service
Amazing customer service. I mistakenly ordered the wrong item, it was exchanged within 24 hours. The person I delt with was knowledgeable and helpful. I can't praise this company enough. Thank you.
December 16, 2020
Unprompted review
Very happy experience
Very helpful staff, great product, swift service and delivery- thanks
April 8, 2020
Unprompted review
As described my rugby mad boys love it! Try
As described my rugby mad boys love it!
April 5, 2020
Unprompted review
Fantastic customer service
Fantastic customer service! Helped me make a last minute addition before the order was despatched. Love my products and very happy from start to finish
April 3, 2020
Unprompted review
Brilliant
Efficient, very helpful great value for money and a great product.
April 3, 2020
Unprompted review
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