Rhino Car Hire 

Booked and paid for a car rental in San Diego and when arriving they just said they didn´t have cars available. Despite of ruining my travel plans, they haven´t reimburse the charge they did to my credit card over two months ago.
It is a total FRAUD!!!

I recently booked and paid for two rental cars with Rhino. When we arrived at the rental company no cars were available. I was told to go elsewhere to rent a car and that Rhino would refund my money.

Despite many emails over the past month, I am still waiting for my refund on one of the cars. They are dishonestly stringing me along making 'information requests' which have been provided in full at the original time of asking.

I had previously used the company and been happy with the service but from my experience - and other recent reviews - it's clear they are intentionally charging for a service they have no intention of providing.

AVOID - THIS COMPANY IS A SCAM.

I am a returning customer from Australia and couldn't travel because of Covid. After the contacting the company to request a refund, they requested a medical certificate to prove that i was in fact sick. In Australia, we use Rapid Tests and a medical certificate is not provided for this type of test. As a result of not being able to provide a medical certificate, I was told that a refund would not be forthcoming. I then requested a credit that I could at least use for future travel, and that was also declined. Absolutely disgusted with this result and will not recommending them to anyone and certainly will be taking my business elsewhere.

Part 2 (After response was posted by company).

Well, surprise, surprise. As per the company's reply, I provide a photo of the Covid positive result from a RAT as per Australian Guidelines. I then receive a reply back from the company saying this will not be accepted, only a medical certificate will be accepted. Can someone please work out from my perspective what will and won't be accepted. I am even now more disgusted with the level of service as don't say one thing and do the total opposite. I recommend that the various departments within your company talk.

Still staying with my original comments and to stay clear from this company!!!

Booked a hire car (in my husband's name) at short notice to get us to a wedding after our own car became faulty. Booked online on Friday 11 Dec for pick up in Liverpool Saturday 12 Dec. Paid £128 to Rhino. Phone call 9.30am on Saturday from the Liverpool car hire company to tell us that they didn't have any vehicles and that Rhino had taken our booking after they had updated the system to state no more vehicles available. We ended up risking the trip in our own car to get to the wedding. The following week I followed up with Rhino car to ask for the refund. I had to submit phone call logs to show that I'd been called by the Liverpool hire car company and they still took until Thurs 13 January to tell me that I was eligible for a refund and that they'd refund the money within 20 days. They've had £128 since 11 December and I was on the verge of turning this over to the credit card company to deal with.
For our booking, Rhino Car failed to provide accurate information on vehicle availability and then failed to provide a refund in a timely manner for something that was quite a simple problem to solve and did not warrant 20+ working days to investigate and then 20 days to process a refund.
I see that Rhino are quite hot to jump on negative reviews - possibly quicker than they are to resolve problems of their own creation?

Payed for extras and when arrived they said they had no record of extras we have paid for. Spent over an hour trying to get what we paid for. Eventually went to another rental place to get a car and waiting for refund.

a minute agoNEW

Used Carnet at Gdansk Airport Poland through Rhino and was really poor service and worst car hire we have had from this airport which we use a lot. Firstly we paid extra for a medium sized car due to plans we had needing a bigger car and what we got was a very small car. Then when returned car in a clean state the same as we got it 3 days before we were charged £11 to clean it. They might be £5 cheaper than Hertz, enterprise, alamo, sixt rent a car, global and budget rental but at least with these you will get the correct car size you have paid for as we always had it correct from these and you won't get charged for cleaning it when you return so it works out more expensive in the end. Wouldn't use again and wouldn't recommend anyone taking the risk if they need a certain size car. Unfortunately Rhino this company will give your brand a bad name and would appreciate if you could add this review to Carnet on your website too. Thanks

Swift and excellent customer service, good prices, a good overview of available cars and companies

I have used Rhino Car Hire on a few occasions, a couple of which have ended up in the trip being cancelled. On all occasions customer services have been quick to reply on live chat and have deal with my queries straight away.

1. We booked a car for 1 day and it was £122.13
2. Eventually they didn't have the car we booked.
2. When contacted they offered another car with a higher price.
3. Then we refused that and asked them to cancel the booking.
4. Blimey, they asked us to pay £43 for the cancellation.
5. We had no choice and paid £43 for the cancellation.

They didn't have the car we booked and then offered us an expensive car but when we refused to accept that they charged us a cancellation fee. It's really acceptable if the cancellation is due to our issue. But it's not acceptable when the issue is from their end.

Don't use it! You won't get the car you want. I rented a car through Rhino. I confirmed a 4x4 for my trip to San Jose del Cabo. That was the whole reason I used Rhino. They reserved the vehicle through Europcar who said upon arrival that they don't have 4x4s and haven't in years. They said not to use a third party like Rhino to reserve their cars, too bad, here's your Chevy Tracker 2 wheel drive. Now Rhino says in their customer service chat that transmission type(4x4) is not guaranteed😂😂😂😂 , Useless people! Beware!!!

Flying to Greece we hired a small car through Rhino and were looked after by Eddie at Surprice in Parikia, the port of Paros island.
The booking process was easy and Eddie could not have been more helpful. Quick and efficient. Would definitely use Rhino and Surprice again.

This agency takes your money first when you make the reservation, then when you go to the car rental company, they dont see the payment of the reservation and you pay as a new customer, then Rhino keeps the money of the first payment, you end up paying twice, do not fall into the trap, customer care is horrible, they try to get away and they answer you back after several tries, i wait 3 months to get contact from them, then they just tell you a story and keep your money. Somebody needs to take action about this, a lot of bad reviews of people here are having the similar situation.

This site is a scam!!! They show you "deals" and then when you go to book it all of the booking info you set changes! Then they charge you £50 to cancel the incorrect booking! They must be fleecing thousands of people like this. DO NOT BOOK WITH THIS SCUM.

Response: we tried having a constructive talk with you and you refused refund even though your website was at fault. If you want it taken down refund my money.breally goes to show how much of a scam this is that you try to remove negative comments.

Will never book a car here again, went on website had a car paid extra for premium cover so In total paid £147, we picked the car up from easyrent and words someone said to us at the airport was good luck with that company, our thoughts were oh no, and then to be told we had to pay a further £175 for extra insurance cover as the excess is £1600 on this website I paid extra for, it doesn’t state this very clear like other companies do. if i knew this I would not have gone through this company.
Shocking service.

WORST COMPANY EVER! SCAM AND THEFT!

Booking Reference ZA531806280

I have booked and paid a rental car through Rhinocarhire aka Cartrawler, but upon arrival with my family at night at the airport in Cape Town, the rental company never ever even received my booking from Rhinocarhire!
I have tried to contact Rhinocarhire for months now, mailed, called, false promises by their customerservices never full-filled! Finally my VISA card company paid back a part of the amount paid to Rhinocarhire (almost 800€), as they agree that it was a corrupt purchase as the supplier (Rhinocarhire) never delivered the goods (rental car in this case).

Months of frustration, extra costs for paying a lawyer and calling their helpline numerous times, time lost mailing them, waiting and losing money!
In the end I still lost over 250€ and am not hoping anymore to get this back. The least I can do now is my utterly best in making sure not a single customer goes through this same nightmare!
Please do not EVER EVER rent with them, they also go by the name of CARTRAWLER, all mafia!
If you send me your mail id, I can send you all proof of this scam!

EASIRENT A AWFUL EXPERIENCE
I have already visited and rented a car in more than 20 countries in the world, I had already used rhinocarhire.com in Rome, but this time I never felt so deceived.
Here in England I had already rented a car through Enterprise, a Nissan X-Trail and Sixt MiniCooper. And then when renting an old car, with more than 44 thousand miles, WITH NOISE IN THE BRAKE, WITHOUT PETROL, WITH DRY WINDSHIPS AND SMELLING THE CIGARETTE, My LAST experience started on the rhinocarhire.com website which should not have criteria to choose from its partners, and then falls into the “trap” easirent.com (EASI RENT).
They put a very attractive price, and then I should have suspected, but I was naive.
On the Rental Company website, I put all the information requested to rent two cars, one in my name and the other in my wife's name, including the credit cards I would use in the rental, which, upon acceptance of the reservation, were successfully accepted.
Arriving at the rental store, my wife's card, the one I put in was not accepted, as it was in my name. So why did you capture my card data on the website? I demand that my unused data be deleted IMMEDIATELY.
After more than ONE HOUR to rent a car, they asked me for a pre-authorization on their credit card worth 1,600 pounds, worth A LOT ABOVE THE OLD CAR THAT HAS BEEN DELIVERED, for that amount I would buy the “cart” that they delivered and even said that will hold my pre-authorization for 30 days.
I rented a ford Focus, I was handed an old Renault Captur Car, stinking of cigarettes, the clutch is too high which shows a lack of maintenance, the windshield wipers are dry, making it difficult to use in the rain and I was not delivered with a full tank.

I didn't ask for any discount, just accepted what EASIRENT.com put as an option on her website, I certainly should have suspected. LAST EXPERIENCE, imagine if I didn't have a Black Card with a limit, I would have gone to the rental store in vain. Well, not to mention that to rent the car for my wife with greater insurance because she doesn't have a card in her name they wanted to charge me more than I paid for a MINI COOPER in Sixt car, that is, a wagon at a car price. It was just having rented two cars in my name and the second put an extra driver. Anyway, bad experience, bad rental company, I do not recommend it to anyone.

Absolutely amazing service, booked and needed to make a change they were really helpful and understanding, and best priced out of all the quotes I received, defiantly will be using them again

The car hire with ABBY in Kos worked fine and although we picked the car up in the dark and so couldn’t really do a good inspection I gave them my CREDIT CARD as ‘deposit’, did a 30 second video first thing the following morning and they inspected it on return, and ABBY. The car was as advertised and totally apt for our holiday and although we did not do loads of travelling around – it just gave us the choice to travel, we picked it up and dropped it at the airport so also served as our transfer and of course independence – at a fair price. So thanks Rhino for your help with arranging and explaining this. This is the 3rd time we have used Rhino in different European locations and this has been our experience on each occasion.

We used Rhino for the first time this year to hire a car for a break in Majorca. Having looked on line we chose them as the site was the simplest and straight forward and the price was very competitive. The booking process was really easy and the car we were given was excellent in really good condition which has not always been the case with other firms!! We will be using you again

NEVER NEVER USE THIS COMPANY ITS A SCAM .
Booked with rhinos and they never sent me documents to enable me collect the car I asked for a refund and was told I can't get it.Do not even try to book thru rhino.
.