Absolutely horrible Got third partied to Klass Wagen hire in Faro where they use pressure sales and bullying tactics to make you buy extra insurance and if you don't take it they line you up for bi... See more
Company replied
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See what reviewers are saying
I was late to collect the vehicle I booked via Rhino due to a medical emergency. The car was not available and I was sent to request help directly from Rhino. They refused to refund me for the entire... See more
Our flight was delayed ... arrived into Malaga airport with young children late at night ... car was fully paid for before we even took our trip... company had released our car saying “no show” even t... See more
Company replied
One of the vehicles we hired was from Record GO. This was without doubt far and away the worst car hire experience ever. From the enormous queues to the rip off fine print and aggressive approach to e... See more
Company replied
Company details
Information provided by various external sources
Search for the best value car hire online with the award winning Rhinocarhire.com. We find the most competitive rates on car rental at over 30,000 locations worldwide.
Contact info
United Kingdom
- 0345 508 9845
- info@rhinocarhire.com
- www.rhinocarhire.com
Breach of guidelines
Poor customer service and a scam.
Poor customer service. Had a confirmed booking with all terms and conditions complied but the rental agency refused to accept the license. They agreed to refund but Rhinocarhire refused the refund. Cheated out of the money
September 15, 2020
Unprompted review
Reply from Rhino Car Hire
Sorry to hear the problems experienced here Sam, can you please contact us directly at info@rhinocarhire.com with your booking reference to enable us to further investigate. We will carry out a full investigation to understand the situation and do our best to rectify.
I couldn't use the car due to COVID
I couldn't use the car due to COVID
NO effort was made to provide compensation
June 11, 2020
Unprompted review
Reply from Rhino Car Hire
Sorry to hear your plans were affected due to the pandemic. Can you please contact us directly on info@rhinocarhire.com with more information so we can address. All rentals affected by travel restrictions can be cancelled and full refunds are being processed. We look forward to hearing from you so we can address the issue. Best wishes.
Rhino slow processing refunds
Had to cancel a car hire re corona virus
Rhino promised a refund within 20 days
30 days later no refund received
Since posting this message on here Rhino have contacted me and refund now processed
June 5, 2020
Unprompted review
Reply from Rhino Car Hire
Sorry to hear you've had issues with the website and email Ken, we've certainly not gone bust! Refunds are taking a little longer than usual due to unprecedented demand, we've learned a lot from some early mistakes and processing is much faster now, however there has been a backlog to clear and we're very sorry that it's taken longer than suggested. If you could possibly drop us an email to info@rhinocarhire.com with your reservation number we will check the status and get back to you. Also, if you have any information on the website issues you experienced, our IT team would be very grateful if you could share, we are not aware of any performance issues, however would be keen to investigate fully. Best wishes and look forward to hearing from you.
*thanks for taking the time to update your review Ken, much appreciated and glad it's sorted now. Apologies again for the delay.
Win Win
Fantastic service, easy pickup and return. Got a free upgrade to a better spec car than ordered...win win!
June 4, 2020
Unprompted review
Reply from Rhino Car Hire
Thanks for the feedback Julie, always good to hear and look forward to welcoming you back.
No problems experienced whatsoever
No problems experienced whatsoever. Everything went to plan.
Thanks
June 3, 2020
Unprompted review
Reply from Rhino Car Hire
Thanks for the feedback here, very much appreciated by everyone here at Rhino.
very helpful and supportive staff
very helpful and supportive staff. great service. I highly recommend
June 3, 2020
Unprompted review
Reply from Rhino Car Hire
Thanks for the positive feedback Daniel, always appreciated, particularly in such a difficult time for everyone.
Delay in Processing Refund
Due to the current global situation, I cancelled by booking (booked for 11/05/2020) with Rhino Car Hire on the 11/04/2020 with email confirmation to state same. As per their own cancellation policy, refunds should be processed within 20 business days. It is now the 24/05/2020, 30 business days later and I'm still awaiting a refund. Having contacted them via their webchat service, I have been informed that I will have to wait a further 5 business days before the refund is processed. While I appreciate the current situation, 20 business days should have been adequate time to process a refund for which payment was taken immediately. 35 Business days to process a refund, if indeed they actually process it by then, really?
Update: Thursday 4th June, I have just been onto Rhino Car Hire's customer service via web chat, yet another surprising delay to my refund. I've been assured yet again that refund will be processed tomorrow which will take a further 2-5 business days for my own bank to process. This is after the most recent assurance that refund would be processed last Sunday 31st May.
May 24, 2020
Unprompted review
Reply from Rhino Car Hire
Hello Marcus, we're very sorry that your refund has taken longer than expected. We've acknowledged mistakes made with regards the processing of refunds and the time it's taken. The unprecedented volume cancellations caused issues, but we are confident that has been resolved and the process is now functioning much more efficiently. We know that doesn't help your direct situation, however hope it provides a little insight into some of the challenges we, and other businesses have faced during this very difficult time. If you are still yet to receive your refund, please contact us directly on info@rhinocarhire.com and we will investigate the current status. We are very sorry again and hope you might use our service in future.
Not a trustworthy company, never again
I rented a car from rhinocarhire and had to cancel because of Covid-19. I was supposed to receive the refund of €1300 latest on March 24. Today is May 6 and I have not yet received it. I called the company several times and got a different information each time. The first agent told me in March the money had already been refunded which was not true. In April I was told I would get my refund latest on April 22 which was also not true. In my last call on April 25 I was told I would be refunded latest on May 31.The agent told me that they had millions of cancellations and therefore it was taking so long to refund the money. I am sure rentalcars.com had many more cancellations and they refunded me right away. I will certainly never book a car from this company again and I can only warn you not to trust this company.
May 6, 2020
Unprompted review
I use Rhino regularly & have used then…
I use Rhino regularly & have used then for the past 6 years - this company finds me the best deals, are honest , reliable & quick to respond.
I have never had any issues with them & favour them over any other car hire company I have used in the past.
To lyk i use them to hire cars in US, Uk, Spain , Mid East in fact throughout the world & they always find me best deal & best car for my money
April 24, 2020
Unprompted review
Reply from Rhino Car Hire
Thanks for the positivity at such a difficult time. Stay safe.
Simply the best
Great prices, easy to use website and superb service. Highly recommended.
April 18, 2020
Unprompted review
Reply from Rhino Car Hire
Thanks Chris, good hear. stay safe
Reply from Rhino Car Hire
Thanks Robert, great to hear. Stay safe.
Taking bookings but not honouring refunds
Beware of using this company they are taking bookings but not honouring refunds for cancellations. Due to the Coronavirus situation my booking was cancelled and one month on still they have not issued a refund. I have contacted them twice and each time they've said wait ten days. I appreciate these are unusual circumstances but to continue taking bookings while retaining other customers money is unethical. I am currently £260 out of pocket. Unless you want to risk similar I would avoid at all costs.
April 15, 2020
Unprompted review
Reply from Rhino Car Hire
Hello, Apologies for the wait, however I can assure you any coronavirus cancellations are being fully refunded. Due to the worldwide pandemic this is causing refunds to take a lot longer than usual (around 30 days) due to the high number we are dealing with. If you would like me to check the progress of your individual refund please can you confirm the name and booking number. Kind regards- Team Rhino.
good value
good value, had to keep car an extra week, 2nd week cost a lot more
April 13, 2020
Unprompted review
Reply from Rhino Car Hire
Thanks for the feedback Gerard, the second week would likely have been priced at the local agent rate and not the discounted rates we arrange by pre-booking. Hopefully didn't cause too many issues and please do feel free to get in touch before your next rental and we'd gladly arrange a discount to hopefully offset some of the extra cost here. Until then, stay safe.
Quick and easy car hire- no problems…
Quick and easy car hire- no problems and would recommend.
April 13, 2020
Unprompted review
Reply from Rhino Car Hire
Thanks Jade, look forward to welcoming you back in future. Stay safe.
Easy and efficient.
Very pleasant gentleman helped me to book a car from and saved me money.
What is not to like?
What we got to Avis they upgraded the car so a great experience all round.
April 13, 2020
Unprompted review
Reply from Rhino Car Hire
Great to hear Pamela, glad all went well. Stay safe.
Reply from Rhino Car Hire
Thanks for the positive review Fabio, always welcomed. Stay safe.
Rhino did a good job
Rhino did a good job. One thing about the rental car company though was it was not very clear that it was an off-site rental. Rather it was advertised as an airport rental company but in fact it was about 4 miles away from the airport.
April 13, 2020
Unprompted review
Reply from Rhino Car Hire
Thanks for the feedback Daniel, we'll look into this and make sure that the rental agent is assigned correctly as an off airport agent. Stay safe.
Quick booking with no issues
April 10, 2020
Unprompted review
Reply from Rhino Car Hire
Great to hear, thanks Richard and stay safe.
Nothing to complain about
April 8, 2020
Unprompted review
Reply from Rhino Car Hire
Thanks Ahmed, hopefully we can welcome you back in future when life returns to normal. Stay safe.
Reply from Rhino Car Hire
Thanks for taking the time to feedback Tal, much appreciated and stay safe.
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