Rhino Car Hire 

Can't fault Rhino. Good price, no problem with being over 70. Pick up & drop off excellent with Dollar who provided the car.

Excellent service, booked vehicle when we were in Sri Lanka and had to get a flight to Heathrow and needed to get back to South Derbyshire. Picked up from terminal 4 taken to hertz , bonus, we chose the smallest car , they gave us a Mercedes for £28 .

Excellent helpful and courtious service, only too happy to go the extra mile and ensure are booking is best value.

A good service, easy to use website. Would us them again

Easy to use online booking process.
Pick up was quick and staff were really helpful, will definitely use again!

AVOID AVOID AVOID.

They cancelled my car hire, told me they would refund within 10 days, its been 15. No contact, no communication, they only email you from accounts you cant reply to.

Maybe its scam website... not sure. BUT DON'T RISK IT.

Exploiting a global health crisis it seems.

I made a rental booking via an agent Rhino Car Hire, to rent a car from Bargain Car Hire on the 12th March at 21:00. There seems to have been some mix up between the car rental (Bargain Cars) and the agent (Rhino Car Hire) as the booking was cancelled without my knowledge.

I had rang Bargain cars at 08:00 on the 12th March to confirm the booking and stated that I would collect the car as planned at 21:00. When I arrived at Bargain cars which is 15 mins drive from the airport, my car was there ready and waiting but the office was closed. I tried calling the customer care number a few times but there was no answer. I had to then make my own way from Brisbane to the Gold Coast at an additional cost.

The following morning I rang Bargain cars at 08:00 and was told that they had tried to contact me at 18:00 and as there was no answer, they cancelled the booking. This does not make any sense to me as I had rang that morning to confirm the booking. I have no missed calls, messages, or emails from either Bargain Cars or Rhino Car Hire to state that my booking had been cancelled. Even if I did, why would a car rental company cancel a booking 3 hours before the arranged pick up time. Most flights into Brisbane are international flights, so the customer would be up in an aeroplane 3 hours before a pickup....

They also informed me that the car had now been released for rental to another customer and was no longer available to me nor did they have any other cars to give to me.

Customer service in Bargain Car rentals and Rhino Car Hire was appalling. Bargain Cars said that yes there was some sort of a mix up and that there was nothing more they could do as they had no more cars available. There was no offer of resolution or reimbursement for the costs of me having to make my own way to Gold Coast.

I contacted Rhino Car Hire, and as far as they were aware the booking was still confirmed and they had no record of Bargain Cars contacting them. Back on to Bargain Cars and they couldn't have cared less. Basically said to raise a ticket with Rhino Car Hire as that is who I made the booking through.

When I got back in touch with Rhino Car Hire they tried to sell me a rental for a smaller car with limited mileage, less rental days for more money. This was unacceptable. A similar car for the same price should have been offered.
Customer service also advised me to raise a ticket and that I should get a refund as the booking was cancelled without my authorisation.

So I raised a ticket with Rhino Cars and they have now said that as the booking was after hours and as it was cancelled by Bargain they will not be offering a refund. So I was basically given the run around by Bargain Cars and Rhino Car Hire.

What appalling customer service. Lesson learned, book direct with a car rental place that has a desk at the airport, and check reviews online first. Would avoid Rhino Car Hire at all costs.

Can't speak highly enough of their customer service. I arrived to pick up my hire car, having lost my credit card and paperwork. The young man was very helpful and he managed to sort out the problem. I have since extended my hire and all the transactions have been smooth and stress free. I would definitely recommend.

they didnt have the car i paid for and never offer it.

Very goog and friendly service I would defensively recommend. Darren

Rhino Car Hire is only a third party vendor. In the end you will have to deal with a real car rent agency, that will aply funny rules to you before letting you take the car keys. My personal experience is the following : I was quite happy to have found on Rhino Car Hire a 200€ package for a one week car rental in Portugal. When I arrived there, the car rental agency was Interrent - Goldcar. They refused to rent me the car until the moment that I accepted to pay 240€ more to cover an extra insurance that I did not needd and a deposit of 90€ for the gas. When I returned the car they said nothing but one hour later I received an email telling me that they charged me 50€ for extra cleaning. So in the end, the good bargain became a very bad one : I paid around 500€ for a one week car rental package. Of course, when I tried to place a claim at Rhino, they said they could not adress it as I had signed a contrat at the car agency. I simply feel like being conned. Will never work with these people again and will definitively look into car sharing instead.

Great car, good service overall

They gave me the best deal. A very good experience overall. Car was from alamo, fast collection and lovely choice of cars.

The service was excellent, I received a warm welcome from the staff combined with excellent condition of the cars made me want to use the service when I have a chance to visit the US again

The only complain I have is the amount of time it took to get the car at the hire place
In the airport
The car everything else was brilliant
Thank you

The booking process was easy, and in NZ the car was through Ezi Rental who were so easy to deal with at Queenstown, very pleasant staff, no exorbitant charges, easy to pick up and drop off the car in the nearby carpark. The least stressful car hire I've ever had. Plus the car itself, a Rav 4, was really super

I booked a Jeep Wrangler through Rhino a month in advance for a road trip around Mexico so we could drive with the top down. When we arrived, they didn’t even carry Jeep Wranglers or any convertible at all for that matter. I booked a specific car because I wanted a specific car. 0/10 would not recommend.

Car hire made easy with competitive pricing and insurance cover easily understood.Highly recommend.