Rhino Car Hire 

All perfect all around.
Very helpful and great advise on the type of car I actually needed.

i always get a good price through Rhino and it's easy to filter for my requirements.

Great value car, quick and efficient service. Happy with everything.

Tried to book a car for May. Website booked it for February. Could NOT change it on their website. Got in line for 1 hour wait for a chat agent who would not change it although I could prove I was not traveling until May. Only resolution was for them to cancel my reservation and charge me $54. Never, ever, ever use this company.

This is for the rhino car hire in Cluj (Romania).

If you are looking for a car rental in Cluj Napoca (Romania) ONLY RENT FROM RHINO!

After getting treated like total crap & ripped off from a 3rd party to enterprise in Bucharest airport (STRONGLY DISCOURAGE THEM), we were very scared that we would be ripped off again when we arrived in Cluj. It didn’t help that I was reading a bunch of horrific reviews about car rental places!, and that we were foreigners (American).

However, we were (pleasantly) surprised with Rhino.

We voiced our concerns & were honest with the man that met us at the Cluj airport. To be frank, it seemed shady the way they met us in the parking lot. That said, if you are feeling that way, you can be assured that they are SUPER HONEST! The man told me he totally understood where I was coming from and no worries if we didn’t want to rent from them (even tho he’d taken his time to come out & meet us).

We decided to take the rental (a little older than what we were used to, but ended up being a real good car & deal).

We were ONLY charged what we agreed on, NO hidden or after-the-fact charges, and no OUTRAGEOUS $750 hold for a deposit! We rent ALL the time, all over the works & a $750 deposit was outrageous from enterprise 3rd party.

The car was great, and ran well, with ZERO issues. The people who worked at Rhino were SUPER NICE, ACCOMMODATING & Understanding & I HIGHLY recommend them. They restored some faith in humanity for us!

We will ALWAYS go with 3rd party car rentals in Romania (also, Mexico! Similar story)., and when in Cluj we will pick Rhino! We highly RECOMMEND them! THANK YOU for HAVING GREAT CUSTOMER SERVICE & treating us with respect 💕💯💯💯💕

I booked a 4WD vehicle through Rhino and checked with them at the time of booking that the car was 4WD as I knew I couldn’t access the road up to my hotel without one.
They confirmed it was but when I arrived to collect the car I was told I had to pay an extra £200 for a 4WD.
To say I was disappointed was an understatement. I had specifically checked this with Rhino and they have completely let us down.
I would not recommend this company at all.

I wanted to rent a 4x4 in South-Africa, so i looked at there local site
and can't find 4x4 or 4WD on any of the "bigger" models. only SUV is written. After mailing the Local branche they said you can book but we can't guarantee you its going to be a 4x4. After a few mails back and foreworth i mailed headquarters and received a mail (sit down): Hi,
Which dates are you looking at? I can chech availability. Our local agents in S.A. feed through availability depending on live availability.
However, if 4WD is not stated one cannot be guaranteed. I really can't understand these people. why you BOOK then??
Either you have 4x4's or you have only 2x4's , simple.
I want to book a 4x4 in 10 months from now and be willing to pay in front so why the xxxx can't you GUARANTEE me one.

The requested car's category (IFAR - Toyota Fortuner) was not matching the Woodford Rental company category (UDAR). Result, we didn't get the category we have been asking for.
Indeed they upgraded us to an higher category which was a brand new Pick-up. Nice, comfortable and reliable car but not the good for the type of trip we were going to have. In fact, the soft cover on the back wasn't dust-proof and all our luggage got dirty every time we were crossing an unpaved road (which it happens very often when you drive in the country side).
The Rhino car voucher clearly mention "Zero fees to be paid at the counter (since everything was pre-paied online) but when we collect the car they asked for 400ZAR as contract fees.
After a short discussion they decided to wave the fees an let us go without paying that amount.

Tried to rent a 4x4 SUV in France. When we got to the rental agency, the SUV they had for us was 2 wheel drive. We had to pay an additional $46 per day to "upgrade" to a 4x4.

Ok but couldnt help with hotel delivery or pick up

Everything was good

National did not have the car we requested, did not honor the insurance I purchased through Rhino, assessed additional insurance fees, and demanded a $1000 US deposit on my credit card. I can't necessarily fault Rhino for the service provided by National, but as I rented through Rhino, I wish these additional fees were disclosed up front. And it's unfortunate that I was forced to take a smaller car than I rented initially.
I generally do not submit reviews but overall, the experience was less than ideal.

The company that we went with was hard to contact and we wanted to be able to have things easier then they were everything seems difficult and not an easy transition mode rentals need some
Work but was happy when we actually made contact and got our vehicle.

Just in time, good car as adked for

I booked my hire vehicle via Rhino and did have problems with the hire company itself, but Rhino were very quick to assist and to sort out my issue in order that I was not out of pocket. Would recommend Rhino and thanks to Phil in particular. Will use Rhino again for my next car hire.

Other than the line to get the paperwork for the car, everything was easy and excellent. The car was better than expected with an Alfa Rameo Q4 rather than the Jeep/VW which we booked - same price. The person who greeted us was so friendly and helpful with directions out of the aiport and all the communication before we left was excellent.

Will use again.

My wife had book and paid for a 5.0L V8 Mustang, For some reason we received a Eco Boost 4 cylinder. We were disappointed. I did speak to the dealer with regards to the incorrect vehicle. I was told that it was still the same vehicle (soft top or similar) possibly even could have been a Jeep Wrangler.
This is not good enough.