Rhino Car Hire 

all went well although i paid for allianz insurance which, when i got to the Sixt desk, did not seem to be relevant or applicable so i paid for ANOTHER insurance.

Worst experience with a rent-a-car company. They attract you with a competitive price for a Toyota RAV 4, they tell you when you ask the question that they might not give you a 4 wheels drive, but a Qashqai or a Vitara, and you end up with a Skoda Superb. You have no choice but to accept the car because there is no alternative. Then you go your destination, a Greek Island in winter. And there, you have to rent a second car because the car they gave you is unable to drive on the poor quality roads you have to take. And they tell tell you nothing is wrong!!!

Easy to book but despite specifically reserving and confirming in writing a 4WD, I was given a 2WD vehicle. I was able to change it after two days at significant inconvenience and then was charged excessively for extra mileage.
So beware the small print.

Really bad experience. Sham company. Confirmed booking & then sent a 2nd email with a list of requirements, the 'small' print that is not so small. Had a horrible experience with some robot online that forced me to cancel my reservation and on top, they charged me.
Just to be sure I called the company I was allegedly renting from and they do not have that car (7-seater)... which leads me to believe this company is a sham.

Car was good, check in, was quick and efficient,
Staff were friendly and helpful.
Car hand over was normal..( lacked personality)
Return was painless and quick..
Thanks Rhino, Will use you again..

Very good experience, ended up with an excellent car

The car I wanted wasn't available, but I got an even better car from Dollar Rental at Tampa International Airport

So easy to book UK car from Australia, no hidden costs or surprises. Booked a car with sixt, got upgraded vehicle when picking up -bonus!

Booked a car they a third party, got to counter and told booking is cancelled, had to rebook and repay but wasn’t allowed to have the mustang convertible which we had booked to drive on our honeymoon.

Terrible experience. Never again.

Excellent all around, thank you

Bad info, not personal answers, all automatized, different car from which we paid, extra gps charged

Easy to deal with, quick efficient, tidy and I will use them again

Surprice isn't correct with the customers. I don't know why you continue to work with them !

Simple process, excellent rates would definitely use again many thanks

Unbelievably bad. Insufficient information when booking. Then you are rewired to pay a £2500 deposit. You are sold insurance but still have to pay the deposit. We lost out money and had to hire from a reputable company.
DO NOT USE UNDER ANY CIRCUMSTANCES.

Really good value and great searching tool tor provide you with the best car for you. Still needed an upgrade at the car hire place after we had landed. The third party insurance offered was a reimbursement style coverage so which would have meant that we would have had to pay for any repairs upfront and then claim the money back, not ideal.

Rhino deleted this review, so I’m reposting! Why ask for a review if you’re intention is to delete it!?
People are entitled to know what to expect.

The rental company you use ‘Easirent’ is an absolute disgrace of a company! The staff member I dealt with on collection made an extremely rude sexual comment in front of me and my father, and on returning the vehicle I was accused by another member of staff that I had caused damage to the vehicle that existed on collection, to which they became very argumentative about. A terrible company and experience, and all the time Rhino continue to use this joke of a ‘company’ I will not be using your services and will definitely not be recommending you/them for that reason.

To date I have received no compensation for this, and the only action taken so far is Rhino deleting this review (which is understandable due to the embarrassment and reflection it has on you as a company who use them)

P.s My experience maybe unique, but the fact you deleted this comment only adds to what was a disgusting, and to date unfortunately an unforgettable experience.

Rhino Car Hire / CarTrawler is a scam and this is how it works (or at least worked for me):

Rhino Car Hire is a front for CarTrawler that offers luxury vehicles for relatively cheap rates in the market, luring victims in - in this case, me.

When I booked a Mercedes class C or similar on Rhino Car Hire, I received a confirmation email with the phone number of Europecar who they sent the booking to.

A day later I call Europecar on the same number to confirm if I am getting the car I am promised and they say no. They further ask if I would like to cancel the booking, to which I (or anyone else) would say 'yes, please'. They reassured me that I won't be charged since the cancellation was within 48 hours.

In a week's time I see a charge to a trip I thought I cancelled. I call up Europecar and they confirm the cancellation, but they say they didn't charge in the first place and I should contact the agent through which I booked.

I contact Rhino Car Hire and they reply back with a copy and paste of their terms and conditions where they have neatly written in 'fine print' that the cancellations must be done through Rhino Car Hire.

So in short, this is how they make money:
1) Promise a car you cannot give and make a booking
2) Give the car hire company's number so all contact is with them.
3) This naturally results in a direct call to the hire company, followed by cancellation on the phone.
4) Given the chances of you reading the fine print for that specific clause are slim, it is very unlikely you will think about cancelling with Rhino Car Hire as well, giving them extra cash for no service rendered at all.

In response:
1) I have already contacted you and opened a case, and the standard response I go was what I detailed above. But I will contact you again as per your request, and would be interested to know what would be so different this time to warrant a different outcome.

2) To confirm, Europecar said they do not have even a similar car they can offer me, but something well below the standard I was promised. If it was a similar car but just not the Mercedes Class C I wouldn't have had issues. In this case I had no choice but to cancel because I was being ripped off.

Further update on 03/12/2019:

I emailed them with the information they asked for on 19/11/2019 and I still haven't been contacted. Only goes to show their response is just to salvage whatever is left of their reputation. They never had a genuine intention to reach out and make amends, or indeed, return the money they earned for providing no service at all.

Hired three different vehicles from three different hire companies whilst in the United States. This was the best. Clean car, nicely appointed and I was pleased to find that as a convertible it had the wind deflector and air scarf options which make open top motoring so much more enjoyable. Check in was pleasant and the staff friendly. The only downside was that an insurance that I didn’t really need had been added automatically. Drop off was equally easy and the staff pleasant.