Rhinox Group Reviews 850

Excellent customer service, excellent buckets, love the steel durability and construction, have brought about two buckets so far and have not been dissapointed.

great service, used several times

The product was described well and priced competitively. Having used Rhinox products before we have learnt that they are manufactured to a high standard. Delivery was efficient. Would definitely recommend.

Great service as always, speedy delivery, top items.

very easy to place order and delivered on time, very well made product

Got a quick hitch spring type came well packaged and great service thanks

Had the bucket in stock, lady on the phone was terrific at getting the order sorted.

Rang at 12.30 on Monday to order a clay bucket. Was told it had to be manufactured and could take up to 10 days. It was delivered, on the machine and earning it's money by 8.30 on the Friday morning!!!
Updates by email throughout the process.
Second time I've bought from them and definitely not the last. Superb product and exceptional customer service, what more could you ask for?

Bought a riddle for jcb micro digger. Build quality fantastic, delivery within 24 hrs of order simply amazing. Very satisfied with whole experience

Good product, good price, good communication, fast delivery.

Fast and secure delivery. Quality products.

Good service and good strong bucket

I bought 14 new excavator buckets
Tooth buckets. Twelve for brand new E55R2 excavators and for w20
All Bobcats.
12” and 24”
Just yesterday 4/24 a customer of mine used the first e55 with new rhinox tooth bucket to dig a small trench. All the bucket teeth broke off in less than two hours. The construction workers removed the bucket and drive 1.5 hrs away to get new teeth from Bobcat.
I called Rhinox office here in the US sales and told him what happened and that the teeth were hollow all the way out to the tips.
Rhinox guy told me they had several bad buckets go out with bad teeth and didn’t catch this.
I asked him to ship me all new teeth for the 14 buckets, I would personally go out to six different locations in four states and change these teeth out with the new correct ones and return all those that came on the new buckets.
Then Rhinox could inspect and deal with those retuned teeth in house.
He immediately said no.
I told him that when a contractor is down for four or five hours plus had to go buy new teeth on a brand new bucket it’s a five hundred plus dollar loss/cost.
Now imagine if every new bucket just shipped out to these various job sites all have these same junk braking teeth issues what kind of cost I cause my customer and headache by using this Rhinox brand buckets. We’ve never had any of these issues with John Deere or bobcat bucket teeth.
We can usually get two months on a set of teeth. These teeth are breaking off att the end. Not coming loose and the pins falling out, simply snapping like a twig. I’m hoping Rhinox does the right thing, sends me all new replacement teeth and I’ll go change all them out. Or I’d like to send all 14 new excavator buckets back for a full refund and I’ll buy buckets new from Bobcat.

The best way to judge a company is when something goes wrong. Nothing in life is perfect and things do go wrong. Had a rther expensive item from these guys and it failed, so what did they do?, sent me a new one after seeing photos and didnt even want me to return the faulty item... brilliant.

In contrast if you are reading this I bought and item 7 weeks ago from Charles and Ivy and about 5 weeks ago part of it arrived (they quoted 3 days) still trying to get the rest so i can use it. Basically the difference between craking good and really bad customer service

Excellent service
Very easy and good communication
Quick delivery
Great product

Quick and easy, if only more companies were like this.