Rhinox Group Reviews 850

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The Case cx36b ripper tooth fits perfectly, no problems with the install. It works just like I hoped it would, brilliantly. I live on 22 forested acres and I am always messing with downed/dead trees... See more

Company replied

Rated 5 out of 5 stars

Placed another order with Rhinox for a Ripper and a 400mm deep dig trenching bucket for our Bobcat E17.Jethro notified me before ordering that the 2 attachments would be made to order. He also kept m... See more

Rated 5 out of 5 stars

I ordered the narrow trenching bucket for the Kubota K008-3. It needed to be made and although the lead time was 3 weeks the bucket arrived on time. The communication regarding delivery was somewha... See more

Company replied

Rated 5 out of 5 stars

Rang at 12.30 on Monday to order a clay bucket. Was told it had to be manufactured and could take up to 10 days. It was delivered, on the machine and earning it's money by 8.30 on the Friday morning... See more

Company details

  1. Manufacturer

Information provided by various external sources

Rhinox-Group, Xtreme Performance Digging Buckets, Grading Buckets, Excavator Buckets and Telehandler Buckets!


Contact info

4.8

Excellent

TrustScore 5 out of 5

850 reviews

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Rated 5 out of 5 stars

We received our bucket within couple of…

We received our bucket within couple of days after placing order very pleased with service

July 4, 2022
Rhinox Group logo

Reply from Rhinox Group

Thank you Paul. At Rhinox our customer service team are very driven, and we are always looking for ways to improve what we do. Customer satisfaction is at the heart of what we do.
Thank you for trusting Rhinox with your order, and we look forward to helping you again soon.
All the best, Terry.

Rated 5 out of 5 stars

Very good job

June 21, 2022
Unprompted review
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Reply from Rhinox Group

Thank you Peter, we value your feedback. At Rhinox we deliver added value through innovation, so Rhinox is a brand you can depend upon. Thank you for trusting Rhinox with your order.
Regards, Terry.

Rated 5 out of 5 stars

Good customer service and quality…

Good customer service and quality equipment. Warren was my salesman and was nice and quick to respond. I'll definitely use these guys again if needed. The delivery time is good as most are likely custom made parts.

May 25, 2022
Unprompted review
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Reply from Rhinox Group

Thank you for your feedback Ron. Warren is a real credit to our sales team, and I think he would agree, that as a team we all accept nothing less than customer full satisfaction. Please feel free to share your experience with other contacts you may have in the trade. Thank you for trusting Rhinox with your order, we look forward to helping you again soon.
All the best, Terry.

Rated 1 out of 5 stars

Bought product that was in stock (not…

Bought product that was in stock (not sure where). 5 weeks later only one of 4 items has arrived. They ship FedEx and require a signature to receive.

May 18, 2022
Unprompted review
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Reply from Rhinox Group

Thank you for your feedback Steven. Firstly we are sorry for the hassle you have experienced. For whatever reason FedEx in their wisdom decide to split the shipment, which will explain the delay between the two deliveries. Secondly, I think we will have advised you that the Deep Dig bucket was made to order, and we allow 3-4 weeks for manufacture and delivery to the US. If you are still missing anything, or would like to discuss this further, please e-mail me directly and I will make sure we resolve this to your satisfaction. We are very passionate about customer service, and is one of the drivers to our success.
terry.woodcock@rhinox-group.com
Regards, Terry.

Rated 5 out of 5 stars

Ordered a ripper tooth for my Bobcat…

Ordered a ripper tooth for my Bobcat E17 and item was in stock, great communication about the delivery which was very quick. Item arrived well packed and exactly as described. MANY THANKS.

May 2, 2022
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Reply from Rhinox Group

Thank you Steven, appreciate your feedback. Please feel free to share your experience with other contact you have in the trade.
Regards, Terry.

Rated 5 out of 5 stars

The experts for digger parts

I already had a Rhinox bucket from when I bought the digger, so it was natural to get the quick hitch from the same place. Everything arrived as promised, well packed, and works brilliantly. Quality kit at a fair price is how I would describe this company.

April 30, 2022
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Reply from Rhinox Group

Thank you, appreciate your feedback. Customer service is at the heart of what we do, so it great to hear how it impacts our customers. We also offer pins & bushes, bolt on blades and small attachments. We look forward to helping you again.
Regards, Terry.

Rated 1 out of 5 stars

Disappointed

Poor service says next day delivery but when ordering it does not state anywhere that the digger bucket had to be made, so took 4 weeks to receive. Poor updates of purchase and defently should not be using fedex.

April 30, 2022
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Reply from Rhinox Group

Thank you for your feedback John. We would like to express our apologies for problems you encountered. Products that are not in stock should be marked to that effect, and a follow up e-mail would also normally have been sent. So we are sorry we let you down there. We also encountered problems with transport, which is a result of Brexit, and we do not use that term as an excuse, but it has made transport a lot more complicated. We accept that overall we let you down and would value the opportunity to help you again, and would like to offer a special deal to try and compensate for your troubles. If you are minded to give us another chance, I am happy to deal with this myself to make sure we deliver on our promise.
Regards, Terry.

Rated 5 out of 5 stars

Excelled service delivered next day…

Excelled service delivered next day good quality perfect fit.

April 29, 2022
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Reply from Rhinox Group

Thank you for your feedback. One feature that makes the Rhinox grading bucket stand out, is the reinforced leading edge. Thank you for trusting Rhinox with your order, look forward to helping you again soon.
Regards, Terry.

Rated 5 out of 5 stars

Dogs balls of buckets

Rhinox have absolutely fantastic quality buckets, made strong and at a competitive price.
A pleasure to deal with and very quick delivery times.

April 21, 2022
Unprompted review
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Reply from Rhinox Group

Thank you for your feedback. We are passionate about delivering market leading products. We deliver added value through innovation.
Regards, Terry.

Rated 5 out of 5 stars

Excellent service

April 11, 2022
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Reply from Rhinox Group

Thanks Sheila. Rhinox puts customer service at the heart of what we do. We have a very passionate customer service team that give every order their best. Dig or grade with confidence using Rhinox buckets.
All the best, Terry.

Rated 5 out of 5 stars
Rhinox Group logo

Reply from Rhinox Group

Thank you Stephen. Rhinox delivers added value through innovation, we are always looking for ways to improve what we do and how w e do it. All the Rhinox buckets have a reinforced leading edge, making Rhinox a market leader.
Regards, Terry.

Rated 5 out of 5 stars

Satisfied customer

2foot digging bucket for minidigger
Exactly as described
Delivered morning after order placed
Well packaged
Perfect for the job

Easy to use website
Superfast delivery

April 4, 2022
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Reply from Rhinox Group

Thank you for your feedback. Rhinox maintains high stock levels of buckets, so you can keep going. Rhinox has your back.
All the best, Terry.

Rated 5 out of 5 stars

Great service

Great service, next day delivery to jobsite, great quality products. Highly recommended!

April 1, 2022
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Reply from Rhinox Group

Thank you for your feedback. We are very passionate about the Rhinox brand, and appreciate the opportunity to share this with you. Please feel free to share your experience with other contacts you have in the trade.
Regards, Terry.

Rated 5 out of 5 stars

Superb

Ordered a 600mm bucket for my bobcat e10 at 2.30pm on Wednesday and it was delivered and on the machine working at 9.30am Thursday morning. You can’t ask for more than that. Fantastic service with competitive prices.

March 20, 2022
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Reply from Rhinox Group

Thank you Jon. At Rhinox we understand the value of downtime, so we always aim to get our products out as fast as possible. Rhinox is a brand you can depend upon.
All the best, Terry.

Rated 5 out of 5 stars

Very speedy service and great product…

Very speedy service and great product will always order in the future .

March 18, 2022
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Reply from Rhinox Group

Thank you Sam. Customer satisfaction is what drives, so thank you for taking the time to leave a review. We look forward to helping you again.
All the best, Terry.

Rated 5 out of 5 stars

Excellent service from this company…

Excellent service from this company very happy from beginning to end of my order

March 17, 2022
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Reply from Rhinox Group

Thanks Gary. Glad we were able to help, appreciate your feedback, please feel free to share it with other contacts you have in the trade. We have a very hard working sales team, I will be sure to share this with them.
Thank You, Terry.

Rated 5 out of 5 stars

Excellent service

March 16, 2022
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Reply from Rhinox Group

Thank you James. We set the bar high at Rhinox, to exceed our customers expectations every time, so its nice to hear back from our customers, it helps to drive us on. We are here to help, and look forward to seeing you again soon.
All the best, Terry.

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