Called to discuss a piece of kit and after determining my needs we agreed on what would be an appropriate purchase. After being quoted 3-5 days delivery I was surprised to receive it the next day.... See more
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Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... See more
Company replied
Served by Lewis who was professional throughout and an absolute pleasure to deal with. Very knowledgeable and enthusiastic and even managed to upsell to me which is very rare. Would highly recommend... See more
Company replied
Aaron again was a 10/10 , showed interest and product knowledge. I decided to complete our Cinema project with a 120in screen and a 4K projector. Aaron came round measured up , made a recommendation a... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
545 Christchurch Road, BH1 4AH, Bournemouth, United Kingdom
- 0333 900 0058
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Excellent service jet again
The team do a great job at explaining the different possibilities in a none pressure way, just friendly and informative

Reply from Richer Sounds - Bournemouth
Phenomenal customer service - always
The team at Richer Sounds are always extremely helpful, knowledgeable and super friendly!

Reply from Richer Sounds - Bournemouth
Aaron was very helpful in Bournemouth…
Aaron was very helpful in Bournemouth shop. Helped us make a decision. Would have been 5 star but there was an issue with the tv. However it was swapped the following day. Shops should be judged no5 only on price but also how they resolve problems which was done promptly and without any fuss.

Reply from Richer Sounds - Bournemouth
I purchased a Humax FHR6000T
I purchased a Humax FHR6000T. The first box didn't perform well. I spoke to the manager at Boscombe branch Paul who went over and above to correct the problem, and is still working on the continuing problem. HUMAX 1 STAR PAUL 10 STARS give him a bonus. 11

Reply from Richer Sounds - Bournemouth
Really helpful and informative service…
Really helpful and informative service and I left with what I wanted.

Reply from Richer Sounds - Bournemouth
Efficient and very quick delivery
Richer Sounds was recommended to me by a friend, it was very easy to find exactly what I wanted and the delivery was much quicker than expected.

Reply from Richer Sounds - Bournemouth
Richer sounds richer experience
Great store great prices brilliant staff who are all very knowledgeable about the product s , I wouldn’t go anywhere else , why would you ? 5 star service in every way ,

Reply from Richer Sounds - Bournemouth
Always a great service from the team in…
Always a great service from the team in Bournemouth. Never try to upsell you anything. Full of information.

Reply from Richer Sounds - Bournemouth
Came to the Bournemouth store to…
Came to the Bournemouth store to purchase an amplifier and the service and information was incredible. I received such a good price on the amp (open box product) that I purchased a turntable as well. Will definitely return for future purchases

Reply from Richer Sounds - Bournemouth
Highly recommend
Really competitive price on the product we purchased and helpful staff when we collected the order

Reply from Richer Sounds - Bournemouth

Reply from Richer Sounds - Bournemouth
customer satisfaction.
I was unsure about the name and type
Of soundboard I needed for my size room and the highest quality of sound for my limited budget. The assistant Mr
Lewis suggested a Dennon, and I must say I am over the moon with the result.

Reply from Richer Sounds - Bournemouth

Reply from Richer Sounds - Bournemouth
A satisfied customer
Firstly, it is a sad fact that there are fewer specialist hi-fi retailers in Bournemouth than there were, say, twenty years ago, so our choice was somewhat limited in this respect. That isn't meant to be a back-handed compliment by the way - just setting context. We really did receive first class service in-store and it was great to receive help from someone (Dan) who actually knew what he was talking about, which is welcome when you're spending significant amounts of cash on a product. No hard-sell, just helpful advice. We could certainly recommend your company to anyone else who was thinking of purchasing a new hi-fi setup.

Reply from Richer Sounds - Bournemouth
Make sure to check out Richer Sounds
Telesales was a convenient way to source a Chord Mojo 2 at a bargain price.
Staff were friendly, accommodating and made the over the phone purchase straightforward and easy.
Whenever I next need any audiovisual equipment I’ll make sure to give Richer Sounds a go! Highly recommended.

Reply from Richer Sounds - Bournemouth
Excellent service.
We were extremely pleased with the service and excellent advise that we were given. Highly recommended.

Reply from Richer Sounds - Bournemouth
Good experience as always
Good experience as always. Good knowledge from your staff, very helpful.
I will return at a later date.

Reply from Richer Sounds - Bournemouth
Popped in to the local store as moral…
Popped in to the local store as moral support for a friend and made the most of asking one of the RS team about a specific item. The advice and options given resulted in a purchase, plus as a treat, we managed to get a showing of the opening sequence of the F1 movie in the demo room, very nice. Great service and a great team at the store.

Reply from Richer Sounds - Bournemouth
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