Richer Sounds - Bristol Reviews 

2,724
TrustScore 5 out of 5

4.9

143 Whiteladies Road, BS8 2QB Bristol, GB


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Rated 5 out of 5 stars

Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... See more

Company replied

Rated 5 out of 5 stars

The team at Bristol Richer Sounds could not have been more helpful. From the initial discussion on what the buy, to the purchase and then helping me load the car. They couldn't have done more

Company replied

Rated 5 out of 5 stars

Purchased an Arcam Radia A25 from Richer Sounds in Bristol. Very happy with the amplifier as a significant upgrade over my older Arcam Diva A70, everything is bigger, more powerful, punchier and class... See more

Company replied

Rated 5 out of 5 stars

I decided to order from Richer Sounds due to their six-year warranty and expertise. Unfortunately, despite researching before, I purchased a TV I wasn't too happy with. I decided to make the chang... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom

  • 0333 900 0024

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,724)

24,620 reviews in the last 12 months

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Rated 5 out of 5 stars

Great store to deal with

Team in Bristol have been both knowledgeable and friendly

May 2, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great e service and a fantastic TV

When I called to see if the item I wanted was available the chap I spoke to was super helpful and also when I went to pick it up. Very knowledgeable and it was a great price.
Can't beat the 6-year warranty either.

May 1, 2026
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Reply from Richer Sounds - Bristol

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Very helpful staff in Bristol store on…

Very helpful staff in Bristol store on the telephone and in person who resolved problems promptly and fairly.

May 1, 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great experience

Joe at the Bristol branch was extremely knowledgeable and helpful. I purchased a tv and soundbar at a very competitive price. It was great to see all the televisions showing the same images so a genuine comparison was possible.

April 28, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Friendly and helpful

Spoke with a couple of staff members at the Bristol shop prior to and after the purchase of a TV. Knowledgeable and friendly.

April 15, 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

Rated 5 out of 5 stars

Simple phone order

Phone order and payment very convenient and simple good people interaction deliver excellent

April 23, 2026
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Reply from Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, knowledgable and unrushed, just what I needed

April 25, 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Shop here first

Service and product knowledge is always excellent. I always shop here for audio and visual equipment. Staff are friendly and it is nice to see the products on show.

April 25, 2026
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Reply from Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Amazing Customer Experience

Richer sounds feels like a small business store, the customer service has always been excellent and I couldn’t name another store that comes close. Thanks Mark.

April 25, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very satisfied with the price

Very satisfied with the price, and service they gave. Delivery was great, arrived on day & time they said it would. Very helpful and polite delivery team.

April 25, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service and customer care

Ordered online for collection at the Bristol branch - exellent service throughout.

Collection was friendly and easy - all ready and waiting - along with the boxes being carried out to my car - such good customer care.

Have bought music gear and TV's from Richer Sounds before - always friendly, helpful and excellent service and good value and recommend them to others without hesitation.

April 23, 2026
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Reply from Richer Sounds - Bristol

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I ordered my new amp and CD player and…

I ordered my new amp and CD player and they arrived as scheduled. Very happy with price and service from very helpful staff. Had a slight technical problem which was quickly sorted over the phone seems I was pressing the wrong button on one of the remotes. Nice to know there is always someone to help. Highly recommend Richard Sounds.

April 22, 2026
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Reply from Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

I first spoke with a young man called…

I first spoke with a young man called Jo over the phone who was really helpful, NO hard sell’s pressure I told him moving house had wiped my bank balance out so he did his best to recommend the best deal for £600
The manager was really nice when I visited the shop which I regret doing because I still spent a grand because once you see them colours pop its hard not to

I will be back in January to buy that TV that’s over 3 grand. The one I’m waiting for can then go in my bedroom.
The hard sell doesn’t work in a be long run, understanding is what gets customers returning. I would have given 5 stars but waiting to see if my delivery is also good

April 22, 2026
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Reply from Richer Sounds - Bristol

Thanks so much for leaving such a lovely review. It’s great to hear that the team in Bristol made you feel welcome when you called and subsequently popped in, and yes, once you see the products in the flesh, plans can change very quickly!

Fingers crossed your delivery is just as smooth, but if anything doesn’t go quite to plan or you have any questions at all, please don’t hesitate to get in touch and we’ll happily help. Enjoy the new TV and we’ll look forward to seeing you again in January.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Always an excellent service from Richer…

Always an excellent service from Richer Sounds from buying small items to an 85 inch tv which I have just had installed . I Always feel they treat customers in a personal friendly way and James who wall mounted my tv was from start to finish was fantastic

April 22, 2026
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Reply from Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great customer service and super price

Great customer service, simple order process and item arrived quickly at the store for collection - and to top it off, was a great price - why would you want to shop anywhere else for a new TV?? The staff here are personal, and understand the products they sell.

Thank you and would happily recommend - A+

April 20, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent Experience!

I requested a demonstration of a new amplifier and CD player and was pleased to find that it was all set up ready to go when I arrived.
I was impressed by the dedicated room for listening to the equipment. I was given as much time as I needed and never felt pressured to make a decision. I ended up purchasing both pieces of equipment and am very happy with them.
Special mention to Noah who was very helpful and informative.

April 17, 2026
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Reply from Richer Sounds - Bristol

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Quality products , very helpful staff

From one phone call to check stock of item which wasnt in store staff organised a delivery which i recieved within 24 hrs also at a discounted price . Quality products , very helpful staff , very good prices
Never had this service before with any of the bigger companies.

April 19, 2026
Unprompted review
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Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Helpful, friendly and knowledgeable staff

Really helpful, friendly and knowledgeable staff. Richer Sounds is my first stop for my hi-fi and TV stuff. Decent prices too.

April 18, 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service

Excellent knowledgeable staff

April 16, 2026
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Reply from Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Headphones

Went there to purchase a set of bone conduction headphones.
Treated with courtesy and consideration
Staff very knowledgeable and explained the quality of the product and some of the limitations
Would highly recommend

April 16, 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

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