Richer Sounds - Bristol Reviews 

2,724
TrustScore 5 out of 5

4.9

143 Whiteladies Road, BS8 2QB Bristol, GB


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Rated 5 out of 5 stars

Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... See more

Company replied

Rated 5 out of 5 stars

The team at Bristol Richer Sounds could not have been more helpful. From the initial discussion on what the buy, to the purchase and then helping me load the car. They couldn't have done more

Company replied

Rated 5 out of 5 stars

Purchased an Arcam Radia A25 from Richer Sounds in Bristol. Very happy with the amplifier as a significant upgrade over my older Arcam Diva A70, everything is bigger, more powerful, punchier and class... See more

Company replied

Rated 5 out of 5 stars

I decided to order from Richer Sounds due to their six-year warranty and expertise. Unfortunately, despite researching before, I purchased a TV I wasn't too happy with. I decided to make the chang... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom

  • 0333 900 0024

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,724)

24,620 reviews in the last 12 months

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Rated 1 out of 5 stars

Very poor very

Price i could buy exactly same product and no postage under £ 7.
I payed your company £52.50

May 22, 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for taking the time to leave your review, although I’m sorry to hear about the concerns you’ve raised.

Having looked into this, it appears the wall brackets you’d seen online after ordering an accessory from us, were more generic alternatives and wouldn’t have been compatible with the sound bar you own. The item we supplied was the correct, manufacturer-approved bracket, which is why there’s a difference in price.

I understand we’ve since been in touch to explain things, and resolve the matter for you, of course If there’s anything further you’d like to discuss please feel free to contact me directly using the details below..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

We always buy our hi-fi and TV equipment from Richer Sounds

We always buy our hi-fi and TV equipment from Richer Sounds because a) the range of equipment and pricing is great and b) the staff are friendly and knowledgeable and are prepared to go that extra mile to make sure that we feel comfortable with our purchases. We recently had an equipment demo in their "experience" room in Bristol, and Noah could not have been more helpful in taking a considerable amount of time guiding us through all the options regarding the marvellous Arcam amplifier and CD player which we eventually bought. Many thanks, Richer Sounds; and also for taking away and disposing of our broken CD player!!

May 21, 2026
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Reply from Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Success!

Success! I was looking for a white 27inch TV for the kitchen. Having identified one of the few that are available at the moment it seemed to be out of stock everywhere except Richer Sounds. I ordered and it arrived intact the next day - I paid no delivery charge but do happen to live on the edge of Bristol!
I was delighted.

May 21, 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Speakers

Went to Bristol to listen to the Sonic 5. From the moment I walked in I felt valued. Noah showed me to the listening room, had a chat then left me to listen and adjust volume etc. Speakers are so good, only needed 10 mins and I brought them.
Only problem I had the speaker had to be delivered, not a real problem, but I was only staying in Bristol a couple days ( I live N.Devon). The next day I had a message saying the speaker where being delivered (Great service). Had to go into DPD app and change date which was easy so panic over. Richer sounds offer a great all round package and all at a great price.

May 20, 2026
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Reply from Richer Sounds - Bristol

Thank you for your wonderful feedback

Rated 5 out of 5 stars

TV selection at a great price

I have been looking on Richers Sounds website for some time to choose a TV as their options and prices are very good.
I was able to call the store, order the TV and get it delivered within 3 days to suit me.
Really good service overall

May 17, 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Ask for Dave!

Ask for Dave - he's extremely knowledgeable and he answers the 'phone at 5 minutes to closing time when staff at other stores (no names...) are jostling at the exit door with their coats on and the ansafone set.

May 17, 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Smooth,simple

Smooth,simple, helpful and efficient with great staff.

May 18, 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

Rated 5 out of 5 stars

Richer sounds whiteladies rd are just…

Richer sounds whiteladies rd are just brilliant. Super efficient staff it’s just a brilliant experience. I have used richer sounds for 20 years and I wouldn’t go anywhere else . I bought a Samsung frame tv for the kitchen. very very happy with it .just waiting for my 19 year old Panasonic plasma to break that I purchased from them . I will then be straight down to them to pick up a new one . Thanks again happy customer that has purchased tvs , tower speakers , cinema speakers , and av amps over the years .

May 17, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The wrong TV.....(my fault)

I recently bought a TV whose size I had mismeasured, and it became immediately apparent when it was out of the box that it was too dominant in the room and I should have bought the next size down. When I called Richer Sounds to explain my position I fully expected to hear that nothing could be done as I had opened the box. I couldn't have been more wrong, and Richer Sounds couldn't have been more helpful at resolving the difficulty I'd got myself into. Thank you Richer Sounds, you're brilliant!!

May 16, 2026
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Reply from Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Brilliant as always!!

As always. Was very helpful and made everything very easy. That’s why I always buy my hifi from Richer Sounds. Hopefully one day all shops will be as good as them. But I’m not holding my breath. Anyway great service!! Thanks.

May 14, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great products, great prices and great service

As ever Richer Sounds provided good advice, great service and excellent value. The staff in Bristol are knowledgeable , professional and friendly. RS is my goto store for tv and hifi.

May 14, 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I always shop at Richer Sounds when…

I always shop at Richer Sounds when buying HiFi and technical equipment . The staff are always very friendly and knowledgeable and are always willing to discuss options with you. Highly recommend ed.

May 12, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Polite and professional email and phone…

Polite and professional email and phone contact. Sourced and supplied exactly what I was after. It’s no wonder richersounds continue to survive and thrive in a world of online competition. Cheers Mark and his team.

May 11, 2026
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Reply from Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Good service

Had a really good service from Richer Sounds. The ear plugs I bought are great and arrived within a day of ordering them. All good

May 11, 2026
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Reply from Richer Sounds - Bristol

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Arrived promptly.

Arrived promptly.

May 11, 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Every time I purchase anything at this…

Every time I purchase anything at this store they are exceptionally helpful. I prefer to shop here than any super stores up the road. Personal service and truly knowledgable about their products. No hard sell, just plenty of information to make the right personal choice.

May 1, 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

We were after a freesat box after…

We were after a freesat box after buying one that was unable to record Dave was able to recommend one which we bought and is now working and we are very pleased with it.

May 1, 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

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