Richer Sounds - Bromley Reviews 

1,403
TrustScore 5 out of 5

4.9

48 East Street, BR1 1QW Bromley, GB


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Rated 5 out of 5 stars

I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... See more

Company replied

Rated 5 out of 5 stars

I purchased Hi-Fi equipment, and, in doing so, I enjoyed the professional help and advice of Matt and Jerome. Without their help and patient guidance, the choice from their abundant stock would have b... See more

Company replied

Rated 5 out of 5 stars

In the last few weeks I have renewed my Turntable Argon TT mk2 CD player AXC 25 AXR 100D Acoustic energy 100 2 You must give your staff at Bromley and Maidstone a huge pat on the back, good old fa... See more

Company replied

Rated 5 out of 5 stars

Great salespeople in the shop, very knowledgeable and eager to help (not like other electronics chains), at the same price of bigger chains (actually even granted an extra discount so slightly cheaper... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,403)

24,229 reviews in the last 12 months

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Rated 5 out of 5 stars

Personal service…

Very personal helpful advice would recommend to anybody .

February 23, 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Matt and team provided a great service…

Matt and team provided a great service in purchase, including all vouchers/discounts abailable, and set-up. Brilliant. Thank you.

February 8, 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Pick the phone up if you are after something that is not in your local shop.

I was looking to upgrade my projector but noticed the ones I was looking at there were only a few available, and in stores and no where near me. Assumed I was out of luck, but thought I would call the sales team and ask. Glad I did as they had one in the warehouse that was open box and they did me a great deal on it. So if in doubt, pick the phone up.

February 13, 2026
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Reply from Richer Sounds - Bromley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Matt was very helpful

Matt was very helpful , as was Jerome . I was given different options on what to buy . Also Matt arranged a demo of the hi fi . I must add , I was outside before opening hours , but Matt let me in and arranged the demo . So very helpful and excellent customer service. I had a problem with connection . Again Matt helped me and fixed the problem . I can highly recommend Matt and his customer service . Five star review . Thanks again Matt.

February 19, 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Tommy helped me out big time

Tommy helped me out big time. Great service and personable. Would recomend.

February 25, 2026
Unprompted review
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Reply from Richer Sounds - Bromley

Thank you for your 5 star review!

Rated 5 out of 5 stars

The Bromley team are amazing

The Bromley Richer Sounds team are so helpful, knowledgable and are the best kind of sales people. No pushing, no pressure, just give you all the relevant information you need to make your own decision and try to find the best solution for your needs. It’s the best shopping experience you will have. Thanks again.

February 15, 2026
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Reply from Richer Sounds - Bromley

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, helpful and patient staff.

February 14, 2026
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Reply from Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service and team work

Great service and team work. Was able to answer all our queries promptly and TV delivered and set up swiftly. Would highly recommend using Richer Sounds, Bromley.

February 11, 2026
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Reply from Richer Sounds - Bromley

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great prices and customer service

Have ordered from Richer Sounds for the past four years and have found them excellent. The website is clean and easy to navigate and find what you need. Prices are low and competitive. Almost always deals with money off coupon and bundles. Products are despatched quickly and available to collect at my local branch in Bromley.

Staff at Bromley are professional and courteous. Very helpful. Will continue to order and buy from RicherSounds for my future AV needs.

February 11, 2026
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Reply from Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Reliable purchase

Very helpful polite staff. Have bought all our TV's at Bromley branch with the added bonus of 6yr warranty.

February 9, 2026
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Reply from Richer Sounds - Bromley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

First time I've been to richer sounds

First time I've been to richer sounds, glad I did .
After giving the specs I wanted it was easy , quick and professionally done to give me the options to choose from.
Very informative and no rushing me into a sale.
After placing my order, it was actually in the shop for collection next day..
Very happy with the service and the quality of equipment, plus a 6 year guarantee..
Top marks

February 4, 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Sony Bravia 3

Sony Bravia 3 - Great price with a 6 year guarantee, no brainer. Excellent service and communication. Pick-up super easy outside store. Will definitely use again.

February 2, 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service

Great service, good price and fast delivery

February 3, 2026
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Reply from Richer Sounds - Bromley

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Overall my experience was excellent

Overall my experience was excellent, and the staff at the Bromley branch were very friendly and helpful.

February 2, 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Highly recommended

Very happy with customer service, purchase process, delivery and product. Best price along with a 6 year warranty! First stop for me next time I am looking for any audio or visual products.

January 31, 2026
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Reply from Richer Sounds - Bromley

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Fantastic…as always

This time I ordered inline to collect next day at the shop. Was a little concerned when DPD said the shop wasn’t open to deliver it but they came back and I got the call from Paul just as I was about to finish work for the day to go home and was only 50 yards away!
Fantastic timing not to mention a great speaker!

February 1, 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service

Kind and patient customer service. Really got what I wanted at a fantastic price @Jerome. Many thanks

February 1, 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

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