First class service and expert help from Matt . Went well beyond the norm . Also very patient and explained all the advantages and disadvantages of certain Tv’s that I needed fir an elderly, vulnerabl... See more
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Ordered a super cool cassette player for my son whose experiencing the joy of vinyl & tape. Really great service from the guys in the store at Bromley. Thank you.
Company replied
The customer service support I received from Matt and the team at Bromley was really great. I had ordered the wrong product online, and they advised and helped me get a replacement with the minimum fu... See more
Company replied
Great and polite service from the 2 workers. The manager, Matthew served me. He was very knowledgeable about the products and was very helpful in helping me make my purchase.
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
48 East Street, BR1 1QW, Bromley, United Kingdom
- 0333 900 0051
4.9
Excellent
1K reviews
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Prompt answering of initial call
Prompt answering of initial call, superb help from store & satisfied like previous purchase.
Well done , very happy to recommend
April 30, 2026
Reply from Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
A very satisfied customer
I called at the shop at 10.40am not knowing that the opening time was midday. Paul came to the door and let me in. He couldn’t have been more helpful and knowledgeable and I bought the television most suited for my needs.
It arrived at my flat three days later and I am delighted with it. This was the sort of service I have always got from Richer Sounds.
April 29, 2026
Reply from Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Very quick delivery and price was very…
Very quick delivery and price was very competitive
April 29, 2026
Reply from Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Phone sale that was given as much…
Phone sale that was given as much attention and support as if I'd be there in person. Very impressed.
April 24, 2026
Reply from Richer Sounds - Bromley
Thank you for your 5 star review!
Expert advice and great service from…
Expert advice and great service from all in Bromley!
April 23, 2026
Reply from Richer Sounds - Bromley
Thank you for your wonderful feedback
Excellent retailer.
Excellent and simple process. Customer service was spot on. Will purchase from again.
April 22, 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Jerome in the Bromley store provided…
Jerome in the Bromley store provided excellent advice and amazing customer service. Would highly recommend
April 22, 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always great customer service and high…
Always great customer service and high quality products.
April 20, 2026
Reply from Richer Sounds - Bromley
Thanks for your great feedback and for supporting local business.
Great all round experience
Easy to order the product online. Great communication. Super friendly service when I collected
April 19, 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service on the phone and in…
Excellent service on the phone and in store (Bromley)
Fast excellent advice communication and always ready to help , from shop to vehicle big Thanks to Thomas and colleague apologies forgot your name short guy bald head big beard lol ,,, lovely fella ,,, for all your help much appreciated 10/10 *****+👍 cheers guys product 85” Hisense Tv is excellent and at a fantastic price 🫡
April 17, 2026
Reply from Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
Excellent service. The assistant manager went beyond normal expectations to help.
April 13, 2026
Reply from Richer Sounds - Bromley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Great service from initially Tommy and then Paul when I returned to purchase the product. Excellent knowledge from all staff which makes it easy to make a decision on which product is best.
April 11, 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Very helpful with telephone query and…
Very helpful with telephone query and order. Really made me feel like they wanted to assist. Clear explanations of process and was guided through online payment. Much appreciated.
April 8, 2026
Reply from Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Very helpful staff
Staff at the Bromley branch were very helpful. I turned up without booking and they set up an audition for me there and then. The item I chose wasn't available at the branch but I was able to get it delivered without fuss a couple of days later. Overall a good experience
April 7, 2026
Reply from Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Had a great experience buying an LG tv…
Had a great experience buying an LG tv from your Bromley branch. Paul gave excellent advice and would give him 10 out of 10.
April 6, 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Excellent service as always.
April 4, 2026
Reply from Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great customer service and extended 6…
Great customer service and extended 6 year warranty is great. I had a problem with a amp i got and took it back to bromley store and spoke to tommy who was a great help. Swapped the amp for a new one there and then. I will continue to get all my audio stuff from richer sounds
April 4, 2026
Reply from Richer Sounds - Bromley
Thank you for your 5 star review!
Another good trip to Richer Sounds
Had to travel to Bromley to pick up an amp which had been reserved by my local store. Amp was ready waiting and I was able to get budget cables without upsell. Have had good experience with other Richer outlets - but this was above and beyond.
April 4, 2026
Reply from Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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