Richer Sounds - Cambridge Reviews 

Knowledgeable Staff. Friendly. helped me to make a great decision

Knowledgeable and informative, told me exactly what I needed to know and which product I needed and it was ordered over the phone and arrived a 2 days. Excellent service.

I bought a TV & soundbar from the Cambridge store, the service was top-notch, the people were very kind and friendly and I got the best price. Thank you!

Tom was very helpful over the phone
He was polite and courteous and took the extra step to answer any questions I asked
Excellent service
Thank you

Staff gave me informed advice from the start, so I was able to choose a turntable that suited my needs and fell within budget. Really pleased with my purchase. Looks great and sounds brilliant.

Couldn't be happier with the service from Richer Sounds' Cambridge store - from first enquiry, to advice and demo and then delivery. Friendly, professional and highly recommended.

The click and collect delivery was great. Initially I have mistyped my email address. The store staff was helpful in sorting it out.

Quality products, very knowledgeable staff, a 5 star shop, thank you Richer Sounds.

Helpful staff, good range of equipment.

Excellent service as always & delivery was extremely quick.
Thanks to all at Croydon. 👍👍👍

Superb service from the shop manager. She is deeply expert in all things hi-fi.

I've been buying from this company since 1980 and the service and attention to detail are second to none.

Ordering was easy.
Delivery was faster than expected.

Brilliant advice on which tv to buy and excellent straightforward advice an OAP could understand. Now set up and it exceeds expectation. Thank you

I started my journey with Richer sounds because they were the only place i could find that were prepared to try to repair my failed hifi. Alas no luck but they very efficiently helped me to upgrade to something better 😀

Great experience having a demo of speakers with Tom, very helpful. Very happy with the speakers I ended up with, hearing various speakers I had shortlisted enabled me to make an informed decision. Great price and informed staff, thanks Tom

I recently visited Richer Sounds Cambridge and had an absolutely outstanding experience. The store stands out for its genuine expertise, customer-focused approach, and the warm, welcoming atmosphere created by the whole team. Every step of the process felt smooth, honest, and well-supported, and it’s clear that the Cambridge branch takes real pride in offering thoughtful guidance and practical solutions for any home project.

They also offered excellent advice on projectors, helping me compare different options and understand which models would best suit my needs. What impressed me most was the store’s flexibility and willingness to explore multiple setups as my requirements evolved, making everything stress-free and enjoyable. It’s rare to find a retailer that combines deep knowledge with such a friendly and professional attitude.

A special mention goes to Olivia, whose exceptional service and leadership truly elevate the experience. Her advice, patience, and dedication were outstanding, and she is a real credit to Richer Sounds Cambridge. I will definitely continue to return for future purchases. Highly recommended.

Excellent sales & technical support from Tom at the Cambridge store.

Excellent support and advice from the team.

I am extremely disappointed with the service I have received. Communication has been poor, and I have not received timely or accurate information regarding my order.

When I placed the order on 30th November delivery was agreed for 5th December. Only later was I told that the delay was due to the supplier, and I have now been informed that I will not receive my delivery until after the New Year. This is completely unacceptable.

When I phoned for clarification, I was given incorrect and conflicting information, which only added to the frustration. This experience has been a disaster and has ruined our Christmas plans. I expected far better from Richer Sounds.