Richer Sounds - Cambridge Reviews 

1,707
TrustScore 5 out of 5

4.9

25 Hills Road, CB2 1NW Cambridge, GB


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Rated 5 out of 5 stars

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... See more

Company replied

Rated 5 out of 5 stars

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... See more

Company replied

Rated 5 out of 5 stars

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... See more

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Rated 5 out of 5 stars

I decided to get a new radio for the kitchen and came across Ruark through Richer Sound. Unlike other retailers Richer sounds provided another 4 years warranty for free on top of the two years manufa... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,707)

24,651 reviews in the last 12 months

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Rated 5 out of 5 stars

Great freindly service

Great freindly service
Helpful with collection and set up info

November 28, 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Purchase of turntable

Very helpful assistants in the shop talked me through a range of turntables following my description of what l wanted. They explained what was good about each one for the price l wanted to pay so l could make my selection to purchase.

November 26, 2025
Rated 5 out of 5 stars

Price beat gives the best deal

Good communication before visiting, friendly staff and a great deal with price beat

November 25, 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The best prices

The best prices for great equipment sold by friendly and efficient staff.

November 25, 2025
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Reply from Richer Sounds - Cambridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Price match fulfilment

Bought a pair of headphones in store. Staff was knowledgeable. A week later the price fell for Black Friday and the difference in price was refunded promptly. Will shop again!

November 23, 2025
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Reply from Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent shop staff

Having had a lot of trouble trying to get my old television repaired under guarantee, the day was saved by the excellent manager at Cambridge kindly agreeing to exchange it for a new set. Great service as always by the shop staff.

November 23, 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

The go to place for Home Cinema

The go to place as always for everything hifi and home cinema. Always has the best deals and service.

November 23, 2025
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Reply from Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Customer Service was excellent even for…

Customer Service was excellent even for a small item and despite the best efforts of DPD to sully their reputation.

November 23, 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I always prefer to use Richer Sounds…

I always prefer to use Richer Sounds and my last experience confirmed why. I spoke to a very helpful person, and got my order through in less than 10 minutes.

November 23, 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Fantastic product. Great service.

I went into the store to look at a CD Transporter. I discussed it in detail with Olivia the manager. She was very helpful and knowledgeable about the item. I've bought from Richer Sounds before, but this was my first time at the Cambridge branch, as I'd only moved to the city this year. But I will definitely shop there again.

November 22, 2025
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Reply from Richer Sounds - Cambridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great advice given

Was going to order a turntable online,but there was issues with the internet.so phoned up Cambridge store and spoke to paul.after a few questions to what amp and speakers I had he gave me some other options.so after taking in the advice I said I would think overnight and get back to him.so glad I had a chat before buying the original choice.in the end I went for the argon audio TT3.paul wasn't pushy,just gave sound advice.great delivery time and price for a lovely turntable which was delivered next day.

November 19, 2025
Rated 5 out of 5 stars

Great service

Great service. Very attentive gentleman helped me. I’ve received the product sooner than I expected but not tried yet as it is a Xmas present. Thanks.

November 16, 2025
Rated 5 out of 5 stars

Richer Sounds, Cambridge

Very friendly and helpful advice as well as flexibility on price. Delighted with Argon Fenris A4 speakers and the help from Paul and Olivia in Cambridge store. Recommend these speakers and Richer Sounds Cambridge!

November 16, 2025
Rated 5 out of 5 stars

New TV

Could not fault the service , the product or the price. My preferred vendor for all AV goods after many years experience with Richer Sounds

November 15, 2025
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Reply from Richer Sounds - Cambridge

Thank you for your 5 star review!

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