I wanted to hear a few speakers before deciding which to choose. The Fulham Rd branch staff were all very helpful & Alistair spent a great deal of time making sure I made an informed choice before le... See more
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Usual fabulous friendly service, super price, extra discount for signing up as a member or some such online. Guys in the Chelsea store loaded tv into kerbside car for me. Been using Richer Sounds for... See more
Company replied
Richer Sounds online would not accept my payment. It declined two separate cards. I phoned customer services and the guy who answered was VERY helpful. I eventually paid by bank transfer.
Company replied
My loudspeaker purchase arrived only yesterday so still assessing them but sofar they are sounding great and a big improvement on my old speakers. I would particularly like to thank Alistair of the t... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
258 Fulham Road, SW10 9EL, London, United Kingdom
- 0333 900 0027
4.8
Excellent
968 reviews
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Highly recommended
I can’t remember the name of the chap that took my call but he was very engaging, friendly and professional. He knew his stuff. It was a great service. Highly recommended.
March 31, 2026
Reply from Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Positive experience
Positive experience. Call answered quickly. Helpful conversation over the phone. Ordered processed easily and product arrived as promised.
March 27, 2026
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review, it’s lovely to read your comments.
Great team that went far and beyond to…
Great team that went far and beyond to help me.
First with finding the best deal for me and then on resolving a delivery issue
April 2, 2026
Unprompted review
Reply from Richer Sounds - Chelsea
Thank you for your wonderful feedback
Thanks
The very helpful team of Ed and Liv sorted out what I needed and then quickly sourced a replacement unit for the dvd player which did not work on arrival. Many thanks.
March 22, 2026
Reply from Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Great service
Fantastic experience with Richer Sounds.
I went in looking for KEF LSX II speakers, but they didn’t have them in stock. Five minutes later Alistair called me back and arranged for a pair to be couriered to me same day - I was genuinely blown away (by the service AND how good the speakers sounded..)
Alistair and the team were so great I ended up going back the following weekend for more gear. That level of service is rare these days and a great reminder of why good brick-and-mortar stores still can outshine their online counterparts.
Great store, great selection, great experts and great service. They’ve absolutely earned a lifelong customer
March 7, 2026
Reply from Richer Sounds - Chelsea
Thank you for your wonderful feedback
Reply from Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Surround sound and speakers
The surround sound system is top quality. Really easy to set up.
July 4, 2025
Reply from Richer Sounds - Chelsea
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent
Excellent, friendly and professional service.
They are always happy to go the extra mile for a customer.
March 16, 2026
Reply from Richer Sounds - Chelsea
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds… the place to go for your TV needs!
Did some shopping around online for an OLED TV and Richer Sounds worked out to be the best value… I wanted to put the order through over the phone and the gentlemen I spoke to was extremely helpful and all in all within 20 minutes my TV order was placed and I get a full 6 year warranty 👌🏽
Thanks guys
March 16, 2026
Reply from Richer Sounds - Chelsea
Thanks for your 5 star review, we look forward to seeing you again next time
Great team and delivery times
Great team, great delivery and pricing aligned to the market
March 8, 2026
Reply from Richer Sounds - Chelsea
Thanks for your feedback, great to read you were happy with our service.
Friendly, knowledgeable and efficient
Friendly, welcoming, knowlegeable and efficient - always had the answers to my questions.
March 5, 2026
Reply from Richer Sounds - Chelsea
We appreciate the positive feedback, it's great to read how happy you were with the team of course. Thank you for your review, and do get in touch if you need any support at all.
The Richer Sounds team
After Sale Service
13 March 2026. Customer Service is a concept bandied about by many companies. Unfortunately with all but a few, the walk does not match the talk. My experience with Richer Sounds (Chelsea Branch) has shown that they go above and beyond the norms of "Customer Service". Very happy. Richer Sounds are a great shop and always my first port of call.
March 3, 2026
Reply from Richer Sounds - Chelsea
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service from Liv
We visited the store to look at TVs and had a very pleasant experience thanks to Liv. She was friendly, patient, and knowledgeable. She took the time to explain the different options and answer all our questions without any pressure to buy. We eventually decided to purchase the TV, and her helpful and professional approach made the whole experience very positive. Excellent customer service and a great representative of the store.
February 28, 2026
Reply from Richer Sounds - Chelsea
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds sorted out my TV in very quick time
I bought a new TV but was unhappy that it only showed me Freely. Delighted when one of the staff at Richer Sounds came round and took Freely off, instating Freeview instead. Excellent service from Richer Sounds
March 7, 2026
Unprompted review
Reply from Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Great shop and experience
The whole experience in store was very pleasant. Members of staff acknowledged me, but gave me some space and time to look around.
We had a nice conversation later and it did not feel heavy with "sell" pitch.
The selection of products in store - was wide enough.
March 1, 2026
Reply from Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Above and beyond expectations
Had my online order delivered to local store for pickup. Store called and offered to cut speaker cable to size, and install the banana plugs that I'd ordered. A small thing, but unasked for, and saved me time and effort. Bravo Richer Sounds.
February 27, 2026
Reply from Richer Sounds - Chelsea
Thanks for your 5 star review, we look forward to seeing you again next time
Your team Ed Josh and Darren were…
Your team Ed Josh and Darren were excellent
Ed gave me advise on call
Josh look after me in showroom and how to assemble by stereo speakers etc without which I would have struggled
Darren help me Saturday morning after had assembled but need help
Very pleased and will recommend you to others
Great proactive user friendly team excellent and thank you
February 24, 2026
Reply from Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Excelent customer service
Excelent customer service, my headphones purchase was a seamless experience.
February 23, 2026
Reply from Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I love visiting the shop on the Fulham…
I love visiting the shop on the Fulham road. You can listen to the gear and get great advice, all from the friendly staff.
February 23, 2026
Reply from Richer Sounds - Chelsea
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic knowledgeable customer…
Fantastic knowledgeable customer service. Great to know it still exists
December 22, 2025
Reply from Richer Sounds - Chelsea
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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