I've always used Richer Sounds over the years as they've usually got decent stuff for a good price. James in the Eton branch was very helpful in finding me the type of turntable that was needed. I'd... See more
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See what reviewers are saying
Brilliant service from the staff at Eton Branch. Great communication and very helpful. So glad I ordered from Richer Sounds much more reassuring than an Amazon delivery being chucked over the gate
Company replied
Have been a Richer sounds fan all my life and have never been disappointed. Big thank you to Duncan for your excellent service and professional advice. Very happy with my new TV and next day delivery... See more
Company replied
Returned item to store, Explained exactly what l wanted, saw assistant manager. He was brilliant, exchanged items sorted out the receipt and got a 6yr warranty on new item. Well pleased, thank you.... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
40 High Street, SL4 6BD, Eton, United Kingdom
- 0333 900 0087
4.9
Excellent
1K reviews
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Friendly
Friendly, knowledgeable staff.
Took time to listen to my needs and helped arrive at he answer for me, rather than simply sell me something
August 16, 2025
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Earphone purchase
Help trying various earphones and advice given about them
August 20, 2025
Unprompted review
Reply from Richer Sounds - Eton
Thank you for your wonderful feedback
Richer sounds
The helpfulness of the staff and quality of what we bought , would have been 5 stars but one of the remotes was missing a battery and one was promised to be sent out but has NOT ARRIVED 10 days later
July 27, 2025
Great friendly staff and knowledgeable…
Great friendly staff and knowledgeable about the product
August 13, 2025
Reply from Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
The best service I have ever received
The best service I have ever received! Zak was super helpful and delivered excellent customer service from ordering my tv to my delivery!
August 11, 2025
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Nice and helpful salesman
Nice and helpful salesman. Efficient to order and arrange delivery.
August 11, 2025
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Owning the problem means good customer service!
Initially very disappointed with response to my product fault.
However, when I contacted staff member that originally sold me the product, he rectified the problem with lightning speed, and to my full satisfaction.
August 8, 2025
Should try harder
5 stars
The Staff have enthusiasm and are friendly, making a purchase a pleasant experience.
3 stars
As a bit of an audiophile I like researching and reviewing most hifi equipment, even the kit I can only dream about due to the price.
I understand for a shop, the high end equipment is hard to play with and listen too, but for the lower priced hifi equipment I expect it, this is something they should want to do. If I worked in a hifi shop I would want to listen and learn about the equipment I was advising and selling to customers.
Sadly there is a lack of knowledge and experience of the products being sold.
This leaves the customer to make a decision based on internet etc. reviews and not able to confirm there choose with the people at Richer sounds, who could have there trust.
This means you can only use the shop to purchase the kit. This leaves me to wonder, what is it that Richer sounds offers? That is an advantage to the customer over just buying the kit on line.
Don’t get me wrong I do enjoy purchasing kit from a local shop in person; I just wish the shop could provide better information on the options of equipment they are selling.
That is why I think a fair rating is 4 stars.
August 2, 2025
Reply from Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
REL TX5 amazing deep bass
I originally purchased the REL TZERO MKIII but didn’t find the bass deep enough. I contacted James at Richer sounds Eton and he advised me to upgrade to the next model which is the REL TX5. Massive difference the bass is a lot deeper great recommendation. Thanks, James amazing service.
July 24, 2025
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent knowledgeable service and great prices
I dropped by the Eton store without an appointment a was able to discuss relative merits of two steaming amps I have been considering for some time. I was given excellent advice and a demonstration with various speakers to highlight the relative strengths and weaknesses of the equipment.
Very relaxing and enjoyable and James & Team super helpful. Strongly recommend a visit!
July 19, 2025
Unprompted review
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Had a couple of issues with a tv…
Had a couple of issues with a tv purchased from RS Eton. James and his team dealt with this professionally and resolved the issue. Very happy to recommend RS and James.
July 7, 2025
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly and professional
It was great to be able to make an appointment and to listen to some options of audio equipment in the listing room. Very friendly and professional service. Overall a great experience. Recommended.
Update: The equipment I ordered arrived one day earlier than expected, which was a great. I purchased an amplifier (Marantz PM7000N) and speakers (Klipsch R-600F). It sounds great and I'm very happy with my purchase!
July 12, 2025
Unprompted review
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent advice from Jamie
Excellent advice from Jamie. I had an idea of what TV I wanted + he didn't try to push me to a more expensive model TV, explained the differences so I could make my own choice.
Very knowledgeable
July 10, 2025
Unprompted review
Reply from Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
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