Richer Sounds - Eton Reviews 

Helpful friendly service from Zack who helped us choose new headphones.

Good staff experience. Easy to get to. Good communication. Fast turnaround.

I did a lot of research before I decided which items to buy and it was easier to see them all in one place. Ordering was easy and delivered to the shop the next day. The guys in the shop were very friendly and carried my items to the car for me.

Very happy with service received from Eton branch.
Great help from start to finish

I originally spoke with James in the Eton branch who was super helpful. He should be commended for his customer service, and I am now very happy with my purchase

Very helpful, caring and knowledgeable.

Awesome customer service by Duncan, very helpful in every aspect of returns and replacing a television, 10/10.

Great service always, and it's great to know when you realise you are talking to experienced technicians. I have always liked to walk in to collect rather than get it delivered, as it gives me a chance to know more about my item.

Always great service and advice from these huys in Windsor

Definitely would recommend this shop to anyone who needs advice and honest opinions about everything to do with sound. We love our new speakers and definitely be back for any other acquisitions. Special thanks to Kurt and Zak for patience, honest advice and friendliness we received straight away. See you soon.

I was served by Zak who was able to answer my questions and offered advice. I had expected to order and collect later in the week but Zak noticed one in stock and then went himself to find the item when a colleague didn't manage to locate it. Very pleased with my purchase and will use the store in future.

Very quick service and a system not only repaired but with much improved sound .

Duncan and Kurt were amazing, friendly and knew their products

New TV went wrong after three days, shop assistant was very apologetic and keen to solve the issue until he spoke to the manager who then changed the story saying nothing could be done. I later met said manager who went into denial and then started lying to me. Unforgiveable, lost my trust for this store and not likely to return.

Great service from knowledgeable and helpful staff

Contacted my local store in Eton and talked to Zak who was very helpful. We talked through some options and he sent thought and quote with in 15 min. Very impressed with the service hence we ordered our new TV and sound bar from you and it was delivered very quickly and efficiently. Will recommend to my family and friends. Congratulation on an excellent service

The purchasing experience was fine (although the website didn't work very well) and the sign up process was also ok.

I opted for store pickup, this was delivered from a warehouse to the store by DPD, who for some reason sent me delivery updates directly. The last update I had from them was "sorry we missed you". This begs the question, how can you miss a shop?

After a phone call to Richer Sounds, they confirmed that it was actually delivered and awaiting me at the store (confusing and doesn't speak particularly well for DPD).

I collected the next day and the guys working in the shop were super friendly, a very nice atmosphere although the shop itself seemed a bit scarce with stock.

4* due to the confusing delivery and the iffy website but the store staff were ace and the experience was fine overall.

very friendly technician (Duncan) who was informative and helpful. tidy and very thorough.

The Windsor and Eton shop
,the team always makes it easy for you no questions are an issue and always willing to talk through problems about your hi-fi queries.
Well done