Absolutely experts, friendly and honest with their suggestions. We had bought a record player for Xmas after a small amount of research. It didn’t work so had to go back to an online supplier for refu... See more
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We spoke to Alex about the LG G5 and he was very helpful. It was the information he gave that helped me decide to buy that television. The free sound bar was the icing on the cake. Duncan showed us h... See more
Company replied
Really helpful and Knowledgeable staff. I ordered a mini hifi, speakers, a woofer and a Bluetooth stand alone speaker. Really impressed with the products - at a great discounted price too! I dealt... See more
Company replied
Click & collect service to store was incredibly quick and easy and I had a follow-up call a few days later to check everything was ok.
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
40 High Street, SL4 6BD, Eton, United Kingdom
- 0333 900 0087
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Turntable search
So, they responded to my search request really quickly and when I spoke to them they were super helpful.
May 15, 2026
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Product received
Product received. All is exactly as expected. Very pleased with individual attention to my specific requirements.
May 11, 2026
Reply from Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
The staff dealt promptly with my Cyrus…
The staff dealt promptly with my Cyrus repiar reqeuest
May 11, 2026
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Smooth collection & welcome follow-up
Click & collect service to store was incredibly quick and easy and I had a follow-up call a few days later to check everything was ok.
May 8, 2026
Reply from Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Great expérience
Great expérience. The staff took the time to go through all my questions and let me spend time in the listening room.
May 4, 2026
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Duncan
Duncan - was really very helpful. He went out of his way to help and gave a great service. I will be buying more equipment and I have saved his name on my phone. Thank you so much.
May 3, 2026
Reply from Richer Sounds - Eton
Thank you for leaving us your feedback, and for your comments about Duncan which we will of course pass on. Of course, if there is anything we could have done extra to make the experience a 5 star one do let us know..
seniorcomplaintsteam@richersounds.com
Thanks again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Really helpful and Knowledgeable staff
Really helpful and Knowledgeable staff. I ordered a mini hifi, speakers, a woofer and a Bluetooth stand alone speaker. Really impressed with the products - at a great discounted price too! I dealt with James who was excellent 👌
April 30, 2026
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
staff were tremendously informative and…
staff were tremendously informative and couldn't do enough to help me
April 28, 2026
Reply from Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
James was very helpful when I made a…
James was very helpful when I made a telephone enquiry about purchasing an LG TV.
April 23, 2026
Reply from Richer Sounds - Eton
Thank you for your 5 star review!
Absolutely the experts
Absolutely experts, friendly and honest with their suggestions. We had bought a record player for Xmas after a small amount of research. It didn’t work so had to go back to an online supplier for refund - so on Boxing Day we called Richer Sounds to see if we could get our hands on a new one asap. They asked about what we wanted and what features were important to us, and understood why we had gone for the original choice… and recommended a different one for similar money but better quality with more features. Picked up that day, and they were spot on! Next time we just go straight to them!
December 26, 2025
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good service as always.special mention…
Good service as always.special mention to Duncan
April 20, 2026
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Highly recommended!
April 16, 2026
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Great Company to deal with.
Bought two HiFi separates from Richer Sounds recently and extremely pleased with them.
Good support and quick delivery, plus a six year warranty! What's not to like.
April 13, 2026
Reply from Richer Sounds - Eton
Thank you for your 5 star review!
Over and above experience
We spoke to Alex about the LG G5 and he was very helpful. It was the information he gave that helped me decide to buy that television. The free sound bar was the icing on the cake. Duncan showed us how to make sure the picture and sound were in sync.
Delivery was within the time frame we were given, and the delivery company were excellent and kept us updated on the day of delivery. All in all I can't fault Richer Sounds and I'd have no hesitation in recommending them.
April 14, 2026
Reply from Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Richer poor delivery saved by excellent customer service
My order got pretty messed up in the delivery stage, a bit of a glitch in the courier companies system which I was unlucky to fall into. I was contacted by phone (hands down the best communication method for fixing issues) by Tom the Head of Richer customer Experience team), I have to say he really turned things around and stayed in contact until the delivery was made. I had given a low score due to the delivery service, but with the customer service shown by Tom I have amended this (and not at their request)
April 13, 2026
Reply from Richer Sounds - Eton
I was genuinely concerned to learn of the disruption and frustration this experience caused. You’re absolutely right to expect far better from us, particularly when you’ve planned an installation around a specific delivery.
This order was badly let down by delivery issues from the outset, and while that sits with one of our courier partners, we accept full responsibility here, the buck stops firmly with us. I completely appreciate why the missed store delivery, shifting ETAs and lack of proactive contact caused wasted time and additional cost, which understandably isn’t acceptable.
I’d like to thank you publicly for agreeing to speak with me, and I understand the TV will be delivered today, although it’s disappointing that it took so much effort on your part to get there. I’ll be discussing your complaint with both the courier involved and our Logistics Director to ensure a thorough review takes place.
Hopefully you can see from your own previous experiences with us, and from the many positive reviews we receive, that issues like this are thankfully rare, but I’m very sorry for what happened on this occasion.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Best price I could find online for the genuine part.
Best price I could find online for the genuine part . Ordered the stylus on Sunday, it was delivered on Monday.
Absolute brilliant service. Will definitely use this store again.
April 12, 2026
Reply from Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
Absolutely amazing technical knowledge…
Absolutely amazing technical knowledge and providing customers with the best possible solution this service is not available from any other retailer out there they are the best otherwise I would not Shop there
April 8, 2026
Reply from Richer Sounds - Eton
Thank you for your wonderful feedback
Very friendly and helpful staff
Very friendly and helpful staff. Have purchased from this company in the past and never had any problems or issues. My TV wasn’t in stock and had to be delivered, happy with the service provided and they were on time and put the TV where I asked them to. Happy with product so far as only been a few days.
April 3, 2026
Reply from Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Great service from knowledgeable staff
Great service from knowledgeable staff, happy to support one of the few independent tech retailers still around. My item was not in stock but delivered very quickly.
March 29, 2026
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic experience in the Eton store
Fantastic experience in the Eton store. Really good advice received. Unfortunately the delivery was a complete disaster, the first television should have arrived on Wednesday, I stayed in all day only to be told at 5:00 pm that there had been a system error and the delivery would not take place. I spoke to Zack at the Eton branch and he kindly arranged for a new delivery on Saturday. This was successful and we are now enjoying are new television
March 30, 2026
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