Richer Sounds - Eton Reviews 1,071

We spoke to Alex about the LG G5 and he was very helpful. It was the information he gave that helped me decide to buy that television. The free sound bar was the icing on the cake. Duncan showed us how to make sure the picture and sound were in sync.
Delivery was within the time frame we were given, and the delivery company were excellent and kept us updated on the day of delivery. All in all I can't fault Richer Sounds and I'd have no hesitation in recommending them.

My order got pretty messed up in the delivery stage, a bit of a glitch in the courier companies system which I was unlucky to fall into. I was contacted by phone (hands down the best communication method for fixing issues) by Tom the Head of Richer customer Experience team), I have to say he really turned things around and stayed in contact until the delivery was made. I had given a low score due to the delivery service, but with the customer service shown by Tom I have amended this (and not at their request)

Best price I could find online for the genuine part . Ordered the stylus on Sunday, it was delivered on Monday.
Absolute brilliant service. Will definitely use this store again.

Absolutely amazing technical knowledge and providing customers with the best possible solution this service is not available from any other retailer out there they are the best otherwise I would not Shop there

Very friendly and helpful staff. Have purchased from this company in the past and never had any problems or issues. My TV wasn’t in stock and had to be delivered, happy with the service provided and they were on time and put the TV where I asked them to. Happy with product so far as only been a few days.

Great service from knowledgeable staff, happy to support one of the few independent tech retailers still around. My item was not in stock but delivered very quickly.

Fantastic experience in the Eton store. Really good advice received. Unfortunately the delivery was a complete disaster, the first television should have arrived on Wednesday, I stayed in all day only to be told at 5:00 pm that there had been a system error and the delivery would not take place. I spoke to Zack at the Eton branch and he kindly arranged for a new delivery on Saturday. This was successful and we are now enjoying are new television

Great advice and service.

The process worked well from an initial telephone enquiry, to an on-line order and collection at the store. Great.

Kurt and Dunc were fantastic, communications were proactive, relevant and informative. The deal they gave me was even better than hoped for and my TV arrived the next working day. As the old one had gone Kaput, this was very helpful.

Brilliant, helpful advice on HMDI cables

Duncan was extremely helpful and managed to find a new stylus for my record deck which is over thirty years old. When I visited shop to collect it he was very helpful in showing me how to fit it. A pleasant shopping experience all round.

The staff were extremely helpful and that was important because I am not too clued up on the latest TVs and what they can achieve. I can fully recommend them.

The staff were friendly and professional - the shop was spotless and well organised

Good products, good prices backed up by exceptional customer service.

I try never to buy anywhere else.

5 star service and recommendations from home visit, in store demonstrations, to swift delivery arrangements. Shout out to James!

Friendly and helpful advice, no pushing to sell particular products. Came away with advice and a product. Worthy of 5*.

I can not fault your sales and service team as everything from enquiring about the television i was looking for to completion of my sale was first class.
And when I received my product broken your returns process was again excellent.
BUT
I would recommend that you maybe start delivering your products yourselves as DPD obviously do not take care as a priority.
My Brand new Samsung 55" tv arrived with a shattered screen and therefore has been returned to you and I am waiting for my full refund....
Kind regards.

Helpful and well informed assistant - went in for speaker wire bought a new tv too - arrived next day

Everything about Richer Sounds sets it apart and above other similar businesses. Staff are often very knowledgeable and always polite and keen to help, while the range of products, although not always as full as other places, are incredibly well priced and of good enough quality for most people to find an upgrade at good value.

I've shopped at something like 9 or 10 of their stores and can honestly say no bad experiences. Their open box offers, and the famous extended warranty they offer, are amazing for peace of mind - I've got so many incredible bargains through shopping around their website 😲

I wouldn't shop anywhere else for my audiovisual needs...