Returned item to store, Explained exactly what l wanted, saw assistant manager. He was brilliant, exchanged items sorted out the receipt and got a 6yr warranty on new item. Well pleased, thank you.... See more
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See what reviewers are saying
I've always used Richer Sounds over the years as they've usually got decent stuff for a good price. James in the Eton branch was very helpful in finding me the type of turntable that was needed. I'd... See more
Company replied
Brilliant service from the staff at Eton Branch. Great communication and very helpful. So glad I ordered from Richer Sounds much more reassuring than an Amazon delivery being chucked over the gate
Company replied
Have been a Richer sounds fan all my life and have never been disappointed. Big thank you to Duncan for your excellent service and professional advice. Very happy with my new TV and next day delivery... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
40 High Street, SL4 6BD, Eton, United Kingdom
- 0333 900 0087
4.9
Excellent
1K reviews
Asks customers to review
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Very friendly and helpful staff
Very friendly and helpful staff. Have purchased from this company in the past and never had any problems or issues. My TV wasn’t in stock and had to be delivered, happy with the service provided and they were on time and put the TV where I asked them to. Happy with product so far as only been a few days.
April 3, 2026
Reply from Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Great service from knowledgeable staff
Great service from knowledgeable staff, happy to support one of the few independent tech retailers still around. My item was not in stock but delivered very quickly.
March 29, 2026
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic experience in the Eton store
Fantastic experience in the Eton store. Really good advice received. Unfortunately the delivery was a complete disaster, the first television should have arrived on Wednesday, I stayed in all day only to be told at 5:00 pm that there had been a system error and the delivery would not take place. I spoke to Zack at the Eton branch and he kindly arranged for a new delivery on Saturday. This was successful and we are now enjoying are new television
March 30, 2026
Reply from Richer Sounds - Eton
Thank you for your 5 star review!
All good and easy
The process worked well from an initial telephone enquiry, to an on-line order and collection at the store. Great.
March 24, 2026
Reply from Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Kurt and Dunc were fantastic
Kurt and Dunc were fantastic, communications were proactive, relevant and informative. The deal they gave me was even better than hoped for and my TV arrived the next working day. As the old one had gone Kaput, this was very helpful.
March 22, 2026
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Eton
Thank you for your 5 star review!
New stylus
Duncan was extremely helpful and managed to find a new stylus for my record deck which is over thirty years old. When I visited shop to collect it he was very helpful in showing me how to fit it. A pleasant shopping experience all round.
March 21, 2026
Reply from Richer Sounds - Eton
Thank you for your 5 star review!
Fantastic service - very helpful
The staff were extremely helpful and that was important because I am not too clued up on the latest TVs and what they can achieve. I can fully recommend them.
March 19, 2026
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The staff were friendly and…
The staff were friendly and professional - the shop was spotless and well organised
January 18, 2026
Reply from Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
The best customer service
Good products, good prices backed up by exceptional customer service.
I try never to buy anywhere else.
March 16, 2026
Reply from Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
5 star service and recommendations from James in Windsor branch!…
5 star service and recommendations from home visit, in store demonstrations, to swift delivery arrangements. Shout out to James!
March 13, 2026
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly and helpful advice
Friendly and helpful advice, no pushing to sell particular products. Came away with advice and a product. Worthy of 5*.
March 12, 2026
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I can not fault your sales and service…
I can not fault your sales and service team as everything from enquiring about the television i was looking for to completion of my sale was first class.
And when I received my product broken your returns process was again excellent.
BUT
I would recommend that you maybe start delivering your products yourselves as DPD obviously do not take care as a priority.
My Brand new Samsung 55" tv arrived with a shattered screen and therefore has been returned to you and I am waiting for my full refund....
Kind regards.
March 10, 2026
Reply from Richer Sounds - Eton
Thank you for your review, although I was so disappointed that after such a positive experience initially, things had taken a turn. Whilst we do now have a small fleet of our own vans, which service a small number of local deliveries, and offer us far greater control over our service levels, we operate these alongside several nationwide couriers to ensure full UK coverage.
It appears the store colleague sent the TV in question direct from the branch via one of these in DPD, in a bid to get it to you quickly on a next day service; however it would have been better for a TV of this size to go via a bespoke courier, which although would have taken longer in this instance, would reduce the risk of any damage as it’s a dedicated two man service. I will raise this with the branch manager and his team as a training point asap.
In the meantime, I understand my colleague Paddy Hall has been in touch and that you have now successfully received the refund. I’m of course very sorry for the inconvenience caused and hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Brilliant Service Helpful and well informed assistant
Helpful and well informed assistant - went in for speaker wire bought a new tv too - arrived next day
March 9, 2026
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
The original and best
Everything about Richer Sounds sets it apart and above other similar businesses. Staff are often very knowledgeable and always polite and keen to help, while the range of products, although not always as full as other places, are incredibly well priced and of good enough quality for most people to find an upgrade at good value.
I've shopped at something like 9 or 10 of their stores and can honestly say no bad experiences. Their open box offers, and the famous extended warranty they offer, are amazing for peace of mind - I've got so many incredible bargains through shopping around their website 😲
I wouldn't shop anywhere else for my audiovisual needs...
December 26, 2025
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Very helpful friendly staff pointing me…
Very helpful friendly staff pointing me in the right direction to replace my old stereo system.Could not be happier with my purchase,Marantz Melody X & Audio-Technica-LP60XUSB turntable.Superb service all round.
February 19, 2026
Reply from Richer Sounds - Eton
Thank you for your wonderful feedback
My son has bought projection equipment…
My son has bought projection equipment and sound equipment which introduced me to your services.
The LG television is excellent but I have to
admit that the latest handset configuration and the high speed vocal instructions are too complex. I’m only a retired university lecturer - not a pilot?
March 7, 2026
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly staff and was good buying…
Friendly staff and was good buying experience, Having purchased my amplifier there, I will go there again for future purchases.
February 28, 2026
Reply from Richer Sounds - Eton
Thank you for your 5 star review!
James and Duncan were both great
James and Duncan were both great, offering honest views on a selection of kit i was looking at, wasn't rushed in the listening room and ended up with a new system that is light years ahead of previous setup.
Highly recommended store with great staff.
February 18, 2026
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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