I've always used Richer Sounds over the years as they've usually got decent stuff for a good price. James in the Eton branch was very helpful in finding me the type of turntable that was needed. I'd... See more
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Brilliant service from the staff at Eton Branch. Great communication and very helpful. So glad I ordered from Richer Sounds much more reassuring than an Amazon delivery being chucked over the gate
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Have been a Richer sounds fan all my life and have never been disappointed. Big thank you to Duncan for your excellent service and professional advice. Very happy with my new TV and next day delivery... See more
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Returned item to store, Explained exactly what l wanted, saw assistant manager. He was brilliant, exchanged items sorted out the receipt and got a 6yr warranty on new item. Well pleased, thank you.... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
40 High Street, SL4 6BD, Eton, United Kingdom
- 0333 900 0087
4.9
Excellent
1K reviews
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Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I have purchased a full 4.2.1 Klipsch…
I have purchased a full 4.2.1 Klipsch Atmos and Onkyo theatre system - well basic set up with a view to expand upon. More suround speakers with zone ability and even grow the system to other rooms and the garden. I have now also invested in some more speakers to complete the system, the purchasing of these was an interesting venture and one that differed from my original purchase but i have finally got a system that delivers what I set out to achieve. I am a very keen audio enthusiast so I have lots of questions and will want to grow my system / hub even further. I've also had some great information form the on line team too. I look forward to discussing my garden audio system in the near future.
January 8, 2026
Reply from Richer Sounds - Eton
Thank you for the feedback although it's so disappointing that the colleagues let themselves down after such a positive start of course and I am really sorry about this.
Either myself or a senior member of member of my team will follow up with you directly to get more details of what happened and as well as investigate further with the colleague concerned, resolve the matter to your satisfaction..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Richer Sounds are consistently excellent
I’ve bought many items over the years from Richer Sounds as I used to live across the road from one. I needed to buy a gift at short notice and noticed a great price on an Audio Technica LP60XBT turntable. Was looking to collect from local store in Watford but they didn’t have one in stock. The helpful staff member I spoke to on the phone found me one in Windsor and I was able to call them to reserve and collect one easily. All at a lower price than a well known online behemoth that doesn’t pay its fair share of tax, treats workers poorly and has ruined the high street!
January 3, 2026
Reply from Richer Sounds - Eton
Thank you for your 5 star review!
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Long-term happy customer
I’ve always gone to RS for any AV kit, so it was a no-brainer to go to my ‘new’ local branch to discuss projectors. As expected (all the staff are great in every branch) James was really patient, knowledgable and professional; setting my misunderstandings straight and ensuring I got the right stuff for my installation. The demo room was put to good use, and convinced me to invest. Purchasing, delivery and admin all really easy. Proof that there’s no substitute for visiting the experts.
December 31, 2025
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Eton
Thank you for your 5 star review!
Excellent service from Zak.
December 26, 2025
Reply from Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Brilliant team to work with on my home…
Brilliant team to work with on my home theatre set up. Always willng to help. Thank you James, Zak, Kurt and Mark. Amazing customer service 😀
December 31, 2025
Unprompted review
Reply from Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
DP-29F
All requirements met.
A budget turntable Denon DP-29F at £99 is great value with Denon Quality.
December 16, 2025
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Excellent advice as usual
Excellent advice as usual. Always honest and impartial. Our go to place for electronics!
December 14, 2025
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The Eaton shop staff were very friendly…
The Eaton shop staff were very friendly and helpful
December 3, 2025
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
A really good Pure Classic Stereo and…
A really good Pure Classic Stereo and very helpful customer service person.
The sound quality of the system is very good and it was very easy to set up. The customer services person at Richer Sounds was really helpful as I had struggled finding the individual measurements of the whole stereo system.
December 2, 2025
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Friendly, professional and good value
Friendly, knowledgeable staff. They really know their stock. Quick and efficient service
December 6, 2025
Reply from Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Expert guidance and fantastic customer…
Expert guidance and fantastic customer service as usual! Very pleased with our purchase - thank you RS.
December 6, 2025
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
An all round excellent purchase.
Very helpful staff, fast delivery and an excellent product.
December 2, 2025
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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