I've always used Richer Sounds over the years as they've usually got decent stuff for a good price. James in the Eton branch was very helpful in finding me the type of turntable that was needed. I'd... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant service from the staff at Eton Branch. Great communication and very helpful. So glad I ordered from Richer Sounds much more reassuring than an Amazon delivery being chucked over the gate
Company replied
Have been a Richer sounds fan all my life and have never been disappointed. Big thank you to Duncan for your excellent service and professional advice. Very happy with my new TV and next day delivery... See more
Company replied
Returned item to store, Explained exactly what l wanted, saw assistant manager. He was brilliant, exchanged items sorted out the receipt and got a 6yr warranty on new item. Well pleased, thank you.... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
40 High Street, SL4 6BD, Eton, United Kingdom
- 0333 900 0087
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The usual high standard of product…
The usual high standard of product knowledge and personable service.
December 2, 2025
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent advice and service.
December 1, 2025
Reply from Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
Excellent Customer Service
We went along to the Eton branch to discuss and buy a TV and it was Mark who assisted us. He was excellent, knew his stuff, was very polite and patient with us. Will definitely be buying from Richer Sounds again when the need arises. Their six year guarantee is amazing and gives great piece of mind.
It's no wonder they come out top on the Which Best tech retailer! Keep up the great customer service and thank you so much Mark!
November 30, 2025
Reply from Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Great products and even greater human…
Great products and even greater human touch. Shout-out to Kurt, who supported me throughout the entire process.
November 29, 2025
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Ask for a demo before you buy!
I went in looking for a cheap amplifier to test that a multi disc CD player was working correctly. I was recommended a £700 Cambridge Audio amp which was over my requirements. I selected Argon Audio speakers with active amplification.
The product exceeded my expectations due to the connectivity, blue tooth, Digital Optical, RCA and HDMI. Equally, the sound output is detailed, smooth and plenty loud.
I went to pay but my VIP membership wasn’t registered but that was sorted and after reminding, I got my VIP discount.
There is no question that Richer Sounds delivers excellent value, a wide selection of audio and visual products.
What could be better? A bit more customer service and experience, an offer to demonstrate the product, ensure the customer understands how to setup or install, connectivity etc.
November 26, 2025
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very Helpful Fantastic Service
This was my first time dealing with this company and I must say they were fantastic very helpful very understanding product come in the timeslot allocated delivery service was good. I would recommend buying them from this company.
November 23, 2025
Friendly staff
Friendly staff, with excellent product knowledge.
After purchase of TV, price dropped on Black Friday, and RS refunded difference quickly with no quibble.
November 18, 2025
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service from staff
Excellent service from staff. Friendly, informed, helpful and professional.
My favourite shop!
November 25, 2025
Reply from Richer Sounds - Eton
Thank you for your wonderful feedback
Mark was banging
December 1, 2025
Unprompted review
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
I've used Richer Sounds several times…
I've used Richer Sounds several times for buying HiFi equipment, they have always been knowledgeable and helpful, but never try to push you to a particular brand or model, leaving that for the customer to decide. I would highly recommend them.
November 24, 2025
Reply from Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent expert advice
Super Customer Service and great product advice. Highly recommend Richer Sounds for expert advice.
November 23, 2025
Reply from Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Quick efficient service
Quick efficient service. Very happy with the product. Plus 6 years warranty which was a deal sealer.
November 23, 2025
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I visited Richer Sounds in Eton
I visited Richer Sounds in Eton and was looked after by Mark — his attention to detail and customer service were second to none. He went out of his way to make everything as cost-effective as possible, and thanks to his help I left with two TVs and soundbars. Outstanding service — highly recommended!
November 29, 2025
Unprompted review
Reply from Richer Sounds - Eton
Thank you for your 5 star review!
Good advice.
November 19, 2025
Highly recommend Richer Sounds
Highly recommend Richer Sounds, Eton. Kurt was very knowledgable, patient and polite. Extremely happy with my purchase.
November 19, 2025
Staff knowledgeable and couldn’t be…
Staff knowledgeable and couldn’t be more helpful
November 12, 2025
Proper human shopping experience :)
I was able to call ahead and reserve the TV I wanted. Got advice about parking nearby. It was brought out promptly when I got there and I was able to have a little chat about mounting it.
November 8, 2025
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Tv and Suitable wall mount
Superb Staff today great advice and service also great offers on Tv and equipment that i bought, Top deal! Many thanks to James too.
November 17, 2025
Unprompted review
Reply from Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.