Richer Sounds - Glasgow Reviews 

5,028
TrustScore 5 out of 5

4.9

57 Jamaica Street, G1 4NN Glasgow, GB


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Rated 5 out of 5 stars

Simon our salesperson was very informative about the item and showed all the features with great patience. He also advised of a deal that was available. He did not pressure in any way. The product ( A... See more

Company replied

Rated 5 out of 5 stars

Helpful and knowledgeable member of staff. Good to talk to someone rather than only looking on internet. The option of collecting from shop or a free delivery useful ( chose collection). Out of sto... See more

Company replied

Rated 5 out of 5 stars

Long term customer and richer sounds continue not to disappoint and live up to my high expectations Great prices , great service and (In the past ) great customer service No bullshit just a goo... See more

Company replied

Rated 5 out of 5 stars

I contacted Richer sounds in Glasgow and spoke to Jordan with regards to getting demo of Wharfedale EVO 5.4 speakers. I had watched many you tube reviews and I felt I needed to hear for myself. Delive... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(5,028)

24,620 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very helpful assistant when calling Glasgow shop I think his name was Steven. Delivered quickly to us even though we are regarded as a remote address.

March 22, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Helpful and straightforward advice

Helpful and straightforward advice. A good price and easy collection despite tricky doorstep parking.

March 22, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service and price.

I visited the Glasgow shop to buy a new stereo system (turntable ,amp, CD player and speakers).
I was assisted by Alan. I explained the type of stereo I wanted and what I was able to spend.
Alan was very knowledgeable and spent the time to explain the attributes of each component. This was very helpful and allowed me to purchase a system that I wanted. Delivery was arranged and since setting up and using the stereo, this has proved to a great upgrade on my previous set up. Great service.

March 18, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great wee record player

Great wee record player
Bought as a gift
Recipient delighted with it
Great service provided
Lovely staff

March 20, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Good deal | post sales could improve

Good deal on the tv with a sound system.

Couldn't get the sales person to tell me the differences between 2 models by the same manufacturer. Kept saying the processor wad the difference and wouldn't expand with a simple explanation of picture or TV capability. Good job I'd researched before going into the store.

Was told delivery and installation 2 days later. Howe er that was only delivery to the store. Communication poor regarding delivery date to home and installation as kept getting notified of the delivery information to the store and the store couldn't help as the sales person was off. Sorted once he returned.

Installer did a good job but spent an hour setting up the sound system as didn't realise the speakers were connected with a wire.

March 14, 2026
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Reply from Richer Sounds - Glasgow

Thanks for taking the time to leave your review. I’m pleased to hear you were happy with the overall deal and the installation itself. It's disappointing of course that parts of the experience, particularly around explanations in store and communication during the delivery process, didn’t feel as clear or smooth as they should have.

I will of course review your comments with the Glasgow store manager and his team so that they can learn from them, and improve in the future. If you’d like us to look into any aspect of this further of course, then please don’t hesitate to contact us via..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

The staff at the Glasgow branch store are great!

The staff at the Glasgow branch store were great!

Charlie assisted me on both my visits to the store. I bought one item in my first visit, but discovered it was unsuitable for the purposes I intended. On my return, I was assisted with a return to get two items which catered for each use case rather than a single product to fit both. I use both on a daily basis.

August 23, 2025
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Returning customer many times

Returning customer many times
Bought same product and model again at a great price

March 17, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Very helpful staff.

March 16, 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent efficient service

Excellent efficient service

March 15, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Super service

Great guy to talk to to sort out the sale. Got me the product asap.

March 12, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Fabulous service again from Simon at…

Fabulous service again from Simon at the Glasgow store. A few delays in getting another cd player forced me to change to a Marantz and am so happy I did. Even had it delivered the very next day. Great service once again!

March 11, 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review!

Rated 5 out of 5 stars

Customer service in store excellent

Customer service in store excellent. From start to finish and even carrying the TV out to the car! First Class!

March 7, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Recommended speakers

Just connected the recommended Wharfedale speakers and am impressed with the sound for both classical and rock music. Thanks for your advice.

March 7, 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review!

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