Richer Sounds - Glasgow Reviews 

5,011
TrustScore 5 out of 5

4.9

57 Jamaica Street, G1 4NN Glasgow, GB


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Rated 5 out of 5 stars

Ordered over phone to store, staff were amazing worked with me and allowed me to make my purchase smoothly and I hung up feeling I was treated really fairly and with consideration as a customer. I cri... See more

Company replied

Rated 5 out of 5 stars

Spoke to Simon at Glasgow requesting a change to one of the “bundles”. He got my order processed quickly, getting me exactly what I wanted. The entire order arrived the following day. Absolutely... See more

Company replied

Rated 5 out of 5 stars

Great experience at Richer sounds Glasgow very helpful,listened to what your are looking for giving good advice and let you listening to different options delivered on time. New speakers and turnt... See more

Company replied

Rated 5 out of 5 stars

I heard of these guys before due to a forum on boards.ie. Always seem to go out of their way to sort people out, and it wasn't different now that I finally needed something. Online shopping got a bit... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(5,011)

24,313 reviews in the last 12 months

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Rated 5 out of 5 stars

New tv😃

Ordered my TV online for pick up at store,great deals on tvs the cheapest company by far,when went to pick up staff very polite and helped load up car,would definitely use richer sounds again,extremely happy.

March 30, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

First rate sevice with no sales pitch

First rate sevice with no sales pitch. Had a good idea what I wanted but the person who served me put more "meat on the bones" with his knowledge. Now I have my purchase up and running I am pleased with the advice I was given. Thank you.

March 25, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Dave the sales assistant was really…

Dave the sales assistant was really friendly & helpful in giving details of spec on different models of tvs

April 1, 2026
Unprompted review
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Always a good experience dealing with…

Always a good experience dealing with Richer Sounds. Staff always goes out of their way to help.

March 24, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Chord Company Shawline Power Cable

Ordered a Chord Company Shawline Power Cable in the Glasgow store. Dean was very helpful and actually phoned the manufacturer directly to establish that stock was available and subsequently arranged for delivery. I received a call the next morning to say it had arrived and ready for pickup. I was also given a price match discount.

March 24, 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Cheap as chips

Went looking for a new DVD player.
Seen this one advertise . Great value.
Not looking for anything to complicated to set up.
Would recommend buy this.

March 20, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very helpful assistant when calling Glasgow shop I think his name was Steven. Delivered quickly to us even though we are regarded as a remote address.

March 22, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Helpful and straightforward advice

Helpful and straightforward advice. A good price and easy collection despite tricky doorstep parking.

March 22, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service and price.

I visited the Glasgow shop to buy a new stereo system (turntable ,amp, CD player and speakers).
I was assisted by Alan. I explained the type of stereo I wanted and what I was able to spend.
Alan was very knowledgeable and spent the time to explain the attributes of each component. This was very helpful and allowed me to purchase a system that I wanted. Delivery was arranged and since setting up and using the stereo, this has proved to a great upgrade on my previous set up. Great service.

March 18, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great wee record player

Great wee record player
Bought as a gift
Recipient delighted with it
Great service provided
Lovely staff

March 20, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Good deal | post sales could improve

Good deal on the tv with a sound system.

Couldn't get the sales person to tell me the differences between 2 models by the same manufacturer. Kept saying the processor wad the difference and wouldn't expand with a simple explanation of picture or TV capability. Good job I'd researched before going into the store.

Was told delivery and installation 2 days later. Howe er that was only delivery to the store. Communication poor regarding delivery date to home and installation as kept getting notified of the delivery information to the store and the store couldn't help as the sales person was off. Sorted once he returned.

Installer did a good job but spent an hour setting up the sound system as didn't realise the speakers were connected with a wire.

March 14, 2026
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Reply from Richer Sounds - Glasgow

Thanks for taking the time to leave your review. I’m pleased to hear you were happy with the overall deal and the installation itself. It's disappointing of course that parts of the experience, particularly around explanations in store and communication during the delivery process, didn’t feel as clear or smooth as they should have.

I will of course review your comments with the Glasgow store manager and his team so that they can learn from them, and improve in the future. If you’d like us to look into any aspect of this further of course, then please don’t hesitate to contact us via..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

The staff at the Glasgow branch store are great!

The staff at the Glasgow branch store were great!

Charlie assisted me on both my visits to the store. I bought one item in my first visit, but discovered it was unsuitable for the purposes I intended. On my return, I was assisted with a return to get two items which catered for each use case rather than a single product to fit both. I use both on a daily basis.

August 23, 2025
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Returning customer many times

Returning customer many times
Bought same product and model again at a great price

March 17, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Very helpful staff.

March 16, 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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