Richer Sounds - Glasgow Reviews 4,904

TrustScore 5 out of 5

4.9

57 Jamaica Street, G1 4NN Glasgow, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have been a customer of Richer Sounds for many years and wouldn't consider going elsewhere for hi-fi and TV gear. Staff are always knowledgeable and super -helpful without going overboard. Prices ar... See more

Company replied

Rated 5 out of 5 stars

The staff were excellent at richer sounds glasgow. I went into pick up edifier speakers for my audio technica AT-LP120XUSB in black to replace my old ones. I usually use amazon or ebay but I to wante... See more

Company replied

Rated 5 out of 5 stars

Good professional advice, great prices, RAPID delivery and excellent communication. What more do you want? Ah, yes - a six-year guarantee too. Superb. Leaves their rivals way behind in every way.

Company replied

Rated 5 out of 5 stars

Professional sales people in store not pushing sales Delivery subcontracted out TV was faulty on delivery New TV was re delivered by sub contracted delivery team The delivery team were awkw... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Rated 5 out of 5 stars

The TV was a fantastic price and the…

The TV was a fantastic price and the delivery was very fast this is the second TV i have got from them

May 15, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent experience as always.

I have been a customer of Richer Sounds for many years and wouldn't consider going elsewhere for hi-fi and TV gear. Staff are always knowledgeable and super -helpful without going overboard. Prices are the best around.

May 15, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent returns policy

I purchased a Sony television which turned out be be deffective. Richer Sounds accepted it back and replaced it with an alternative in a very easy and efficient manner. Thanks

May 13, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Superb.

Good professional advice, great prices, RAPID delivery and excellent communication. What more do you want? Ah, yes - a six-year guarantee too. Superb. Leaves their rivals way behind in every way.

May 14, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent advice from the Glasgow store…

Excellent advice from the Glasgow store and prompt delivery - parcel left where requested and good photo to confirm location

May 12, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The staff were excellent at richer…

The staff were excellent at richer sounds glasgow. I went into pick up edifier speakers for my audio technica AT-LP120XUSB in black to replace my old ones. I usually use amazon or ebay but I to wanted to give richer sounds a try and to be honest it was a much more enjoyable experience to ne in a shop speaking to people who knew what they where talking about . I end ended up buying a new stand for my turntable and cd playerwhich im really happy about. I spent about 15 minutes talking to one off the staff about horror movies you don't get that with amazon. I will definitely be using richer sounds from now on nothing beats the human touch.

May 9, 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, and helpful staff as always.

May 7, 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service

Great service, prices, and communication.
Delivery and installation was top notch.

April 15, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great Argon Audio TT

Purchased a turntable as part of my birthday present. Staff were very informative and advised on what was available. Turntable is great and at last I am able to play my 30-40yo LPs.

May 7, 2026
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Reply from Richer Sounds - Glasgow

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Helpful

Helpful, informed, and non technical advice with a good price.

May 7, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent service…

Dealing with Simon from the Glasgow branch over the phone was easy.
There was no pressure and thankfully no attempt to upsell.
The purchase of the tv was very straightforward and when I arrived to collect the tv the staff were excellent and put the tv in the car for me.
Excellent service.

May 5, 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Professional sales people in store not…

Professional sales people in store not pushing sales

Delivery subcontracted out TV was faulty on delivery

New TV was re delivered by sub contracted delivery team

The delivery team were awkward & didn’t want to use the new box from delivered TV to take faulty TV away

May 2, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Richer Sounds Glasgow

Simon dealt with me when I was at your Glasgow store looking for a BT portable speaker and an ifi headphone amp.
I have bought many times from Richer Sounds. Simon who has always understood my needs and advised me accordingly.
I was happy with my purchases and as always the great service from Richer Sounds.
It's my number 1 place to go for hi fi and headphones.

May 2, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great value for money

Great value for money, very friendly and helpful staff.
Would definitely shop here again.

May 1, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Superb service .

Superb service .

Product arrived less than 24 hours from ordering .

Contact via email could not be faulted .

April 30, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Got caught up in traffic

Got caught up in traffic, shop would have been closed when I got there if gentleman hadn’t waited for me. Beat that. Bought my last TV there 15 years past, best price took me back again

April 29, 2026
Unprompted review
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Reply from Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

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