A fault on product made me seek a replacement The online experience to get advice was quick and resolved my query The assistance from staff in store was absolutely excellent Product delivered q... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very knowledgeable team, really easy to deal with, very helpful and patient with my enquiries. No high pressure sales Kept well informed about my delivery - items I purchased were out of stock. De... See more
Company replied
Made phone call and was given excellent information and price for goods.Shipping was excellent.Had no problems with purchase.Member of staff was very helpful and polite,which I don't always find these... See more
Company replied
Simon was really friendly and helpful during my visit and great at answering all my questions. The delivery arrangements for the product were excellent - it was really well packaged and arrived even q... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
57 Jamaica Street, G1 4NN, Glasgow, United Kingdom
- 0333 900 0038
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Supportive and engaging customer…
Supportive and engaging customer service. Got to know about Richer sounds after purchasing from another retailer and having to purchase from them due to even a better deal.
September 6, 2026
Reply from Richer Sounds - Glasgow
Thank you for your wonderful feedback
Reply from Richer Sounds - Glasgow
Thanks for your kind review, we look forward to your next visit.
Great staff assistance and options…
Incredibly helpful and knowledgable staff when I used both the Edinburgh and Glasgow branch for purchases.
Made one purchase in Edinburgh and they arranged delivery to the Glasgow branch and advised of options for next purchase. Speedy delivery and more great assistance when I went to Glasgow for collection and second purchase. This one delivered to home and again very speedy and excellent delivery service.
Good advise about connections and cable needs. Not pushy on insurance but politely explained and offered
September 3, 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Had an unbelievable price beat quote…
Had an unbelievable price beat quote for 65” LG G5, the staff were all great, had a laugh with Alan, extremely happy with the tv too
September 3, 2026
Reply from Richer Sounds - Glasgow
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A bit chaotic - but remedied professionally
Ordered an item online and was told to collect it from store. When I arrived it wasn’t there. 🙄 Store arranged for it to be delivered to me but it was delivered to store not my home. Eventually arrived and it wasn’t important as I wasn’t in a hurry but pretty poor delivery set-up.
+++Subsequently had discussions with Richer Sounds representatives who were fulsome in their apologies and offered me a £40 credit. They accepted that human error had been a factor. It was handled professionally and they persisted in their attempts to contact me to remedy the situation. Richer Sounds underlined why they have a good reputation for customer service.
September 3, 2026
Reply from Richer Sounds - Glasgow
I was genuinely sorry to read your review and offer my sincere apologies. I've since investigated and initially there was an admin issue in store with the stock of your click and collect order, to compound that the colleague made a further mistake arranging delivery of the products to the branch as opposed to direct to you as agreed.
Along with our Operations team I will arrange some urgent training with the branch to avoid this happening again, and in the meantime one of our team will be in touch with you directly to put things right. Hopefully you can see that such human errors, albeit inevitable, are rare, and I'm sorry we let you down.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Researched the Tv we wanted
Researched the Tv we wanted
Richer Sounds had the best deal , calked the Glasgow office reserved the last one in stock
Drive over and collected it
Best TV ever … very happy
August 29, 2026
Reply from Richer Sounds - Glasgow
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
Everything good
Everything good, guy in shop was very knowledgeable and helpful, took less than 10mins to purchase my tv and get delivery details.
June 29, 2026
Reply from Richer Sounds - Glasgow
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great customer service👍
August 29, 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind review, we look forward to your next visit.
Great service
As always service second to none staff are friendly and full of knowledge about their products. I have bought all my tvs here and would go nowhere else. Thank you
August 28, 2026
Reply from Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
5 star product, service and delivery
First time using Richer Sounds and it has made me wonder why I haven't before. Huge range of quality products, very competitively priced, speedy delivery plus efficient and friendly customer service. I don’t see why I'd go anywhere else in future for my audio purchases. My new Philips Tina turntable looks and sounds amazing. Thanks guys, keep it up and please accept a thoroughly well deserved recommendation from me, cheers.
September 1, 2026
Unprompted review
Reply from Richer Sounds - Glasgow
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Fantastic service, great price. I don’t know why anyone would shop anywhere else for hifi or av equipment.
August 26, 2026
Reply from Richer Sounds - Glasgow
Thank you for your wonderful feedback
Nothing was an issue with David who…
Nothing was an issue with David who sorted out my price. I told him that I had found a deal with another company explained that I was a VIP account holder with him and he beat the
Price I had. Excellent company to deal with and always professional from order to pick up…. First class for the customer.
August 25, 2026
Reply from Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
Helpful and friendly
Helpful, enthusiastic and friendly staff. Over the phone and in store. Great service.
August 22, 2026
Reply from Richer Sounds - Glasgow
Thank you for your wonderful feedback
Once again it's 5/5
Have previously bought from Richer Sounds and all has been good. Once again it was a 5* experience to purchase from this branch.
August 25, 2026
Reply from Richer Sounds - Glasgow
Thank you for your wonderful feedback
Great service and product
Great, patient service from Stephen in the Glasgow shop over the phone. Terrific tv and soundbar at good price. Delivery came two days later which was excellent. I even called Stephen when I was having a bit of difficulty setting up the tv and he sorted out the situation for me. All good.
August 25, 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Everything went very smoothly with my…
Everything went very smoothly with my purchase and the price was excellent.
August 23, 2026
Reply from Richer Sounds - Glasgow
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Glasgow
Thank you for your 5 star review!
Excellent selection of products
Excellent selection of products, helpful, friendly staff with a great expertise.
Very competitive prices with a fast delivery.
August 23, 2026
Reply from Richer Sounds - Glasgow
Thank you for your 5 star review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.