Ordered over phone to store, staff were amazing worked with me and allowed me to make my purchase smoothly and I hung up feeling I was treated really fairly and with consideration as a customer. I cri... See more
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Spoke to Simon at Glasgow requesting a change to one of the “bundles”. He got my order processed quickly, getting me exactly what I wanted. The entire order arrived the following day. Absolutely... See more
Company replied
Great experience at Richer sounds Glasgow very helpful,listened to what your are looking for giving good advice and let you listening to different options delivered on time. New speakers and turnt... See more
Company replied
I heard of these guys before due to a forum on boards.ie. Always seem to go out of their way to sort people out, and it wasn't different now that I finally needed something. Online shopping got a bit... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
57 Jamaica Street, G1 4NN, Glasgow, United Kingdom
- 0333 900 0038
4.9
Excellent
5K reviews
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Top class service
Excellent service instore very knowledgeable, explained differences of each model. Practical demonstration.
June 5, 2026
Reply from Richer Sounds - Glasgow
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Tangent cd III
Ordered my new cd player over the phone. Chap was super friendly and helpful. Ordered and was given free next day delivery. Card payments are given through a link to your email which I also liked as you weren't saying your details over the phone. As with most things sold by richer sounds the cd player itself is excellent and doesn't skip even my old scratched cd's. All in all a great experience
June 5, 2026
Reply from Richer Sounds - Glasgow
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I visited the Glasgow store on 9 June…
I visited the Glasgow store on 9 June 2026 looking for advice on purchasing a HI FI system,
I spoke with David one of the Sales Advisors at some length and his help was oustanding,his knowledge helped guide me through the various options in my budget and I never felt pressured at any time.
Refreshing to speak to someone who had a real passion for what he was doing.Almost made my mind up of what to buy now and will certainly be using Richer Sounds.
June 9, 2026
Unprompted review
Reply from Richer Sounds - Glasgow
Thank you for your wonderful feedback
Exceptional customer service.
The customer service was exceptional on every occasion that contact was required. The product (speakers) were exactly as promised, delivered promptly and in perfect condition and better than expected.
June 1, 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Glasgow
Thank you for your wonderful feedback
Stephen, what a guy.
Stephen in the Glasgow store is next level. Was very helpful in setting me up with a price match against Costco for a new TV and helped me humph it into a taxi when it wouldn't fit in the car!
February 16, 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind review, we look forward to your next visit.
Simon and the guys were great as usual…
Simon and the guys were great as usual , very knowledgeable and friendly and always great deals to be had. Thanks again
May 31, 2026
Reply from Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Helpful staff
June 1, 2026
Reply from Richer Sounds - Glasgow
Thanks for taking the time to leave your review, it’s great to see you had a positive experience overall. Of course If there’s anything at all that could have made it a full 5-star visit, we’d genuinely welcome the feedback so we can keep improving.
If you’d like to share more, please feel free to get in touch at..
seniorcomplaintsteam@richersounds.com
The Richer Sounds team
Reply from Richer Sounds - Glasgow
Thanks for your 5 star review, we look forward to seeing you again next time
From the point of sale to the delivery…
From the point of sale to the delivery I was informed of the company’s procedures and found this information helpful and no pressure was put on me to by one product or another sales person was extremely knowledgeable and helpful five stars to this store and thank you
May 31, 2026
Reply from Richer Sounds - Glasgow
Thank you for your wonderful feedback
I only phoned Richer sounds
I only phoned Richer sounds, Glasgow for details of a product & ended up buying an OLED TV & sound bar. Simon was extremely helpful, knowledgeable & friendly. It was easy & reassuring. Thank you Simon.
The delivery was excellent, plenty of notice given & delivered at the time specified.
All this and a 6 year warranty - fabulous!
Altogether first class. I would definitely use them for future purchases.
May 23, 2026
Reply from Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
Great choice and good prices
Great choice, great in store expertise, good, competitive prices. I’ve been using Richer Sounds for 40 years and highly recommend them. Charlie at the Glasgow store was brilliant, very knowledgeable.
May 30, 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I am always happy to give my business…
I am always happy to give my business first to Richer Sounds. I have a long history of getting the best deals, service and genuine product knowledge and recommendations for my needs. Love Richer Sounds!
May 28, 2026
Reply from Richer Sounds - Glasgow
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Projecting a great image
Initial meeting with Simon was great. He understood what i was looking for and pointed me in the right direction offering me a great deal rather than pushing the most expensive option.
Quote promptly provided and reply to additional query answered quickly.
Despite shop just closing due to bank holiday, the guys let me in to make my purchase on my second visit even though it was 10 minutes after closing time.
Sale went through and as promised my goods arriving tomorrow free of charge and inside the expected timescale.
Just need a good result for Scotland v Haiti to make purchase worthwhile 😄
Great service, great delivery definitely would recommend
Thanks chaps 👍
May 25, 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind review, we look forward to your next visit.
Friendly and helpful staff every…
Friendly and helpful staff every time,always a joy to shop in there
May 23, 2026
Reply from Richer Sounds - Glasgow
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great all round experience
Great all round experience, very knowlegable and friendly staff, who explain everything, they do what they say they will do.
Highly recommended
May 24, 2026
Reply from Richer Sounds - Glasgow
Thank you for your wonderful feedback
Reply from Richer Sounds - Glasgow
Thank you for your wonderful feedback
Richer Sounds have very efficient customer service.
I have pre-ordered a turn table needle and instead if delivery to my place, course it thru their branch hear in Glasgow. They were kind enough to inform me every time there is an update on the delivery process. Efficient service and happy with the product.
May 19, 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Wanted a couple of subs so thought I'd…
Wanted a couple of subs so thought I'd call for a deal & I wasn't disappointed.
Spoke with a very nice gent (sorry, unable to recall your name)from Glasgow who did indeed strike a very satisfactory deal with me.
Subs arrived the next day.
All in all - Superb service that all sellers should strive to attain.
Outstanding!
May 22, 2026
Reply from Richer Sounds - Glasgow
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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