Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... See more
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The sales person Dillon. Was very helpful and patient. As I was having difficulty trying to pay online. I didn't succeed. So arranged to go in and pay. They price matched my purchase ,with a littl... See more
Company replied
Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too,... See more
Company replied
As always, knowledgeable staff who will understand what your requirement is and do not try to bluff you into an upsell. All the best products and amazing support. A 6-year warranty and honest price... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
10 London Road, GU1 2AF, Guildford, United Kingdom
- 0333 900 0050
4.9
Excellent
1K reviews
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Great service
Great service. Booked a demo of a Marantz M-CR612 with a couple of speaker options; so good! - service, friendly and knowledgable sales staff, great product offerings. Yes, I could have bought it all on line for the same price, but 1. I would have bought the wrong speakers, and 2. this way you get to support a long standing British business set up and still run by an entrepreneur.
November 22, 2025
Reply from Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful and they quickly found…
Very helpful and they quickly found what I wanted, packed it carefully for easy transporting.
A good price and knowledgeable staff.
November 18, 2025
Helpful, Knowledgeable and Friendly.
Extremely knowledgeable helpful and friendly staff. Answered all my questions regarding each type of Television that is available to help me decide which was right for me.
November 17, 2025
Purchase of new amplifier. Helpful advice on choice of amplifier
Helpful advice on choice of amplifier. Delivered free of charge next day. New amp working well.
November 13, 2025
Reply from Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I needed to replace and upgrade my hifi…
I needed to replace and upgrade my hifi system. It took just one phone call to arrange a demonstration of my chosen unit with suitable speakers. No issue with time taken to listen and consider options and sound advice with no sales pressure. Great value for money deal (including Black Friday discount), next day delivery of all items and easy installation following tips at demo. Would not hesitate to recommend.
November 17, 2025
Reply from Richer Sounds - Guildford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Valued Experience
Went in to sort out connections on moving to Guildford. Dylan full of advice and recommendations which resulted in getting wifi and tv and recording sorted. Also bought a turntable successfully , willing to install if necessary
November 14, 2025
Reply from Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Just taken delivery of my new TV and…
Just taken delivery of my new TV and everything went perfectly
I called Richer Sounds at about 16:50 just after work, I knew I may not get through as they close at 5pm. I was put through to the Guildford Store and spoke to Daniel (Dan)
He was more than happy to help. Informative & Friendly, even at the end of the day.
November 11, 2025
Unprompted review
Reply from Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
Knowledgeable staff without being…
Knowledgeable staff without being pushy.Good experience.
November 13, 2025
Reply from Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Brilliant Service
November 12, 2025
Roland was very helpful on the phone…
Roland was very helpful on the phone and in the shop.
November 9, 2025
Staff that go the extra mile.
I made my purchase online but just needed a few questions answered, so I telephoned my local store ( Guildford ). Who were absolutely amazing, they answered all my queries and helped complete my purchase ( LG oled tv ) which is fantastic. My tv was delivered two days later. Many thanks and keep up the good work.
November 2, 2025
Reply from Richer Sounds - Guildford
Thank you for your 5 star review, it’s lovely to read your comments.
speaker purchase
We wanted to explore speaker options. The staff were very good and helped us with a demo and advice on options etc
November 8, 2025
Reply from Richer Sounds - Guildford
Thank you for your wonderful feedback
Stock available Great prices
November 8, 2025
Reply from Richer Sounds - Guildford
Thank you for your 5 star review, it’s lovely to read your comments.
Best price
Best price, polite and helpful staff and a follow up call a week later to make sure that everything was functioning correctly and that we were satisfied with our purchase
November 8, 2025
Reply from Richer Sounds - Guildford
Thanks for your 5 star review, we look forward to seeing you again next time
So pleased with the service .And so…
So pleased with the service .And so helpfullif you have a problem.Best place to shop.
November 6, 2025
Reply from Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
When purchasing expensive items
When purchasing expensive items, I do some web product research then look for a local ( preferrably specialist) retailer and seek out friend recommendations. Discovering Richer Sounds for the first time I was highly impressed by the knowledgable
advice, care and installation service received.
November 4, 2025
Reply from Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent customer service
Excellent customer service. Daniel couldn't have been more helpful.
November 4, 2025
Reply from Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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