Richer Sounds - Guildford Reviews 

1,293
TrustScore 5 out of 5

4.9

10 London Road, GU1 2AF Guildford, GB


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Rated 5 out of 5 stars

Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too,... See more

Company replied

Rated 5 out of 5 stars

Richer Sounds in Guildford, is my go-to place for all things Hi-Fi. The staff are always welcoming, helpful, and are all very knowledgeable. They are always more than willing to assist you however th... See more

Company replied

Rated 5 out of 5 stars

This the fourth TV we have bought from Richer sounds and as always we were given expert advice in the store. Ben and John the fitters are excellent and are very pleasant company.

Company replied

Rated 5 out of 5 stars

Dan your deputy manager at the Guildford branch really looked after me regarding my recent purchase of a sub woofer to enhance my music system at home. He had researched the initial interference probl... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,293)

23,570 reviews in the last 12 months

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Rated 5 out of 5 stars

Tayla explained all about the new TV…

Tayla explained all about the new TV and Dan was excellent when I came in to buy it.

June 5, 2026
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Reply from Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service

Great and friendly service

April 11, 2026
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Reply from Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The attention I received was excellent

The attention I received was excellent. My lack of technical knowledge was supported with understanding my requirements and always with the value for money and keeping me to my budgeting.

June 3, 2026
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Reply from Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

The Expertise from the staff and the…

The Expertise from the staff and the knowledge that gives you the confidence that your purchasing quality products. I always avoid other outlets and my go too store for audio and TV is and always will be Richer Sounds.

June 1, 2026
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Reply from Richer Sounds - Guildford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent service!

Excellent service from Franklin when hunting down a JBL speaker, from initial call through to collection instore. Thanks!

May 30, 2026
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Reply from Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

The customer service was excellent

The customer service was excellent. Let down only by the late delivery of my click and collect which I was expecting the next day.

May 29, 2026
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Reply from Richer Sounds - Guildford

Thanks for taking the time to leave your review. I’m really pleased the service impressed, although I’m sorry the delay with your click & collect order let things down, which we will investigate.

Should you need any assistance please do get in touch via the address below..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Great in-store experience

Great experience! Richer Sounds continue to remind me how much better an in-store buying experience is. Always helpful with pragmatic advice and making sure I pay best price for the products. Thanks Roland and others!

May 22, 2026
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Reply from Richer Sounds - Guildford

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Tayla at Guildford was extremely…

Tayla at Guildford was extremely helpful and made sure I got the best deal for my Sonos speaker.

May 24, 2026
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Reply from Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great shop

I spoke to Franklin in the Guildford branch - he was really helpful and came away with a pair of speakers for my lounge set up - v happy indeed!!

May 23, 2026
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Reply from Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Professional service

I can always rely on the staff in Richersounds, they are very helpful in helping me with my purchase.
They give me professional advise about the products.

May 19, 2026
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Reply from Richer Sounds - Guildford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Helpful and knowledgeable service

Helpful and knowledgeable service. We were looking for a new TV and was helped out by Franklin who really knew his stuff. Slightly cheaper than competitors too.

May 17, 2026
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Reply from Richer Sounds - Guildford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Franklin was super helpful today

Franklin was super helpful today. Booked a demo for me in the sound room before the store had officially opened. Helped answer all my questions. Great job, thanks for your time. Will come back again.

May 21, 2026
Unprompted review
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Reply from Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

shop service was great delivery was a…

shop service was great delivery was a bit lousy set a sudden time and then they will lay by an hour very rude delivery was crap thank you

May 6, 2026
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Reply from Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

First Class Service

First class customer service from only phone call contact. Really attentive, only negative was delivery was delayed by one day on the expected date of delivery which wasn't a concern but could have been if I'd been working that week. More notice would be helpful if delay in delivery.

May 9, 2026
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Reply from Richer Sounds - Guildford

Thank you for your 5 star review!

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