Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... See more
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I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... See more
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I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... See more
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Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
29 Bloomsbury Way, WC1A 2SL, London, United Kingdom
- 0333 900 0028
4.9
Excellent
1K reviews
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Fuller and better guidance needed
The instructions with my Freesat box were minimal and I’ve spent the last few days wrestling with it - still can’t get it to consistently record two programmes at once. Hoping I can eventually figure it out without having to bother the shop staff (who were really helpful when I bought it).
April 7, 2026
Reply from Richer Sounds - Holborn
Thank you for the feedback, I was sorry of course to read of the installation difficulties you've been having, and apologies that the product instructions were unsatisfactory.
I will arrange for our team to follow up and check if all is now resolved or whether you need further assistance..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Purchased a 55 inch tv from steve
Purchased a 55 inch tv from steve gave me great advice made everything very easy. This was on Friday, 18 hours later it was delivered and setup have to say was a great purchase delivery and result so happy just popped into the store to personally thank him but unfortunately he was not in today, Richer sounds have great staff, see you again
April 10, 2026
Unprompted review
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly approach
Friendly approach. Good impartial advice. Decent price and great product.
April 7, 2026
Reply from Richer Sounds - Holborn
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Holborn
Thanks for your kind review, we look forward to your next visit.
Helpful, attentive, trustworthy - good service
Elliot listened to my request for a new TV, made a few suggestions, followed up and the TV arrived promptly the next day.
January 27, 2026
Unprompted review
Reply from Richer Sounds - Holborn
Thank you for your wonderful feedback
I had a really great experience
I had a really great experience at this shop! So friendly and helpful, taking their time to find exactly what I needed — my cartridge, Cambridge gear, and a cable. They patiently explained everything and answered all my questions, making the whole experience enjoyable and stress-free. Felt really cool walking out with everything sorted. Highly recommend!
Thank you !!!
April 3, 2026
Reply from Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Very friendly
Very friendly, efficient staff. Ordered a power cable for a Pro-Ject turntable that was delivered in no time.
March 30, 2026
Reply from Richer Sounds - Holborn
Thank you for your wonderful feedback
Reply from Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Easy in store purchase with friendly…
Easy in store purchase with friendly and knowledgeable staff, and helpful delivery options
March 27, 2026
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic advice and service from…
Fantastic advice and service from Steve, the manager of Holborn Richer Sounds.
March 27, 2026
Reply from Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Excellent service
Excellent service. Ordered over the phone and picked up from the store an hour later. They added carrying handles to the box which made my journey back on the tube more comfortable. My son was delighted with the turntable and has started his journey into the world of vinyl albums.
March 11, 2026
Reply from Richer Sounds - Holborn
Thank you for your wonderful feedback
Excellent service
I appreciate Richer Sounds offering me a refund/exchange when a product wasn’t performing as expected. Full marks for their service.
March 24, 2026
Unprompted review
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The manager took my idea or plan
The manager took my idea or plan, educated me & proved he had that special item, right up my street, happy purchase & will revisit again.
November 14, 2025
Reply from Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
Thank you Elliot !!!
Elliot at Richer Sounds made our phone and email transaction (I live on the Orkney Islands, off the North of Scotland!) completely painless. He was pleasant, efficient, and seemed really to care about the service he was offering. He even followed up to make sure everything was going well. Thank you!
March 12, 2026
Reply from Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
As usual I received exemplary service…
As usual I received exemplary service from Richer Sounds. I wasn’t quite happy with some speakers I had bought so they exchanged them for some other ones with no hesitation. They also made it really easy for me to do this via dpd. If only all companies took customer service so seriously.
March 9, 2026
Reply from Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Always top service/experience
I have purchased here 3 times this year and every time the service has been spot on. Friendly advice and really good technically. Highly recommended.
March 7, 2026
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really helpful and friendly staff.
Really helpful and friendly staff.
Great value products that are quickly sourced and delivered to store of customer's choice for collection.
March 5, 2026
Reply from Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Simply the best service and value
The service from Richer Sounds is simply brilliant. Nothing is too much trouble for them, they will head out to see your house free of charge and provide advice as to the right TV and audio solution and will always give the right guidance on what products to buy (not simply the most expensive). They also always seem to have very compelling promotions on offer. The only place to buy a TV as far as I’m concerned. Special mention to Steve who heads the Holborn store in Central London.
February 27, 2026
Reply from Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
As always
As always, Richer Sounds are a top store.
Staff always helpful and I love that you can still visit a shop.
February 21, 2026
Reply from Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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