Very good shop with lots of outstanding products. The staff were more than helpful I the Holborn branch. I just bought a pair of ear pods but I am extremely satisfied with the value for money I experi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Anthony the owner of Simply AV came in person to install my new turntable and pre amp. Super professional, really quick. explained everything and sorted y ew system out. made things really simple for... See more
Company replied
Went looking for headphones for my son's 18th birthday present and the manager allowed him to trial a couple of pairs in the demo room. One he had already tried somewhere else but was needed as a... See more
Company replied
I like a shop where the staff know what they are talking about, know their own stock and are keen to help the customer. I never go elsewhere for audio products.
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
29 Bloomsbury Way, WC1A 2SL, London, United Kingdom
- 0333 900 0028
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cambridge headphone
Staffs was very helpful and knowledgeable about products. I have opportunity to try the product before buying. Room available for trial.
January 24, 2026
Reply from Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Steve went above and beyond to sort out…
Steve went above and beyond to sort out my order, very knowledgable on the product range and gave me brilliant tailored advice. Would recommend anyone looking to buy a high end piece of equipment to go through richer sounds as their warranty is the best in industry and if you know anything about the company they make sure to look after both their staff & customers.
January 24, 2026
Reply from Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Excellent service - out of the store in 3 minutes with factory packed Audio Technica turntable!
January 22, 2026
Reply from Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
A1 company excellent service
Bought from you before. Excellent service knowledgeable after sales fantastic. A1 company
January 21, 2026
Reply from Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Easy purchase and super-fast delivery…
Easy purchase and super-fast delivery of replacement (same again) for 26 year old Denon mini-system, followed by sound advice re new speaker able to enhance the listening experience.
January 20, 2026
Reply from Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Really helpful staff
Really helpful staff. Served straight away and pointed out the goods I was looking for. Offered a trial before buying. Quite a refreshing experience.
January 20, 2026
Reply from Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service and quick delivery
I was after a specific hifi stand which I had ordered direct from the manufacturer but they kept pushing the delivery date back. Found the same stand at Richer Sounds and went to my local store. The shop staff were very helpful, ordered up the item from their warehouse and had it delivered the next day. Very happy with service and speed of delivery.
January 18, 2026
Product was an excellent fit to improve…
Product was an excellent fit to improve my dated and peace-meal set-up. The shop gave me honest feedback suggesting cheaper options etc
January 14, 2026
Reply from Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I'm really glad that there are still…
I'm really glad that there are still shops like this that have grate staff to advise and that you can have a look around
January 9, 2026
Reply from Richer Sounds - Holborn
Thank you for your wonderful feedback
Richer Sounds Holborn, Kudos to Steve
I was flying in from India, got in touch with Richer Sounds Holborn store Manager Steve, who helped me make the choice and had all I wanted ordered and ready for collection upon my arrival.
January 11, 2026
Great knowlegde about products and…
Great knowlegde about products and their interactions.
January 12, 2026
Competent and helpful staff
January 13, 2026
Bought Sennheiser IEM200 no problem!
January 11, 2026
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very Good service from steven,the…
Very Good service from steven,the products have arrived as promised and very quick,
January 11, 2026
Reply from Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service!
Such a great experience. Daniel was so helpful and knowledgable. Helped us to find the perfect turntable, amp and speakers. Took lots of time to answer questions and give us lots so attention. Phoned afterwards and delivery was so quick. Highly recommended.
January 11, 2026
Reply from Richer Sounds - Holborn
Thank you for your 5 star review!
Excellent customer service both on the…
Excellent customer service both on the phone and in store. Wouldn't hesitate to purchase from Richer Sounds again.
January 9, 2026
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Nice chap in-store to discuss purchase…
Nice chap in-store to discuss purchase of new turntable.
Speakers next!
January 6, 2026
Reply from Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
The staff were very helpful.
January 7, 2026
Reply from Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Holborn
Thank you for your wonderful feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.