Richer Sounds - Holborn Reviews 

1,319
TrustScore 5 out of 5

4.9

29 Bloomsbury Way, WC1A 2SL London, GB


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Rated 5 out of 5 stars

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... See more

Company replied

Rated 5 out of 5 stars

I have been a RS customer for many years. The customer service (in fact, the overall service) is simply brilliant. Your team are knowledgeable, courteous, and a pleasure to deal with. Whenever I have... See more

Company replied

Rated 5 out of 5 stars

I needed an inexpensive DVD player as I had offered to loan some DVDs to my grandson's school. The films were early silent movies that are not available on streaming sites. Richer Sounds Holborn h... See more

Company replied

Rated 5 out of 5 stars

Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,319)

23,641 reviews in the last 12 months

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Rated 5 out of 5 stars

A1 company excellent service

Bought from you before. Excellent service knowledgeable after sales fantastic. A1 company

January 21, 2026
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Reply from Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Easy purchase and super-fast delivery…

Easy purchase and super-fast delivery of replacement (same again) for 26 year old Denon mini-system, followed by sound advice re new speaker able to enhance the listening experience.

January 20, 2026
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Reply from Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff. Served straight away and pointed out the goods I was looking for. Offered a trial before buying. Quite a refreshing experience.

January 20, 2026
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Reply from Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service and quick delivery

I was after a specific hifi stand which I had ordered direct from the manufacturer but they kept pushing the delivery date back. Found the same stand at Richer Sounds and went to my local store. The shop staff were very helpful, ordered up the item from their warehouse and had it delivered the next day. Very happy with service and speed of delivery.

January 18, 2026
Rated 5 out of 5 stars

Product was an excellent fit to improve…

Product was an excellent fit to improve my dated and peace-meal set-up. The shop gave me honest feedback suggesting cheaper options etc

January 14, 2026
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Reply from Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very Good service from steven,the…

Very Good service from steven,the products have arrived as promised and very quick,

January 11, 2026
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Fantastic service!

Such a great experience. Daniel was so helpful and knowledgable. Helped us to find the perfect turntable, amp and speakers. Took lots of time to answer questions and give us lots so attention. Phoned afterwards and delivery was so quick. Highly recommended.

January 11, 2026
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent customer service both on the…

Excellent customer service both on the phone and in store. Wouldn't hesitate to purchase from Richer Sounds again.

January 9, 2026
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Reply from Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Good experience

Great service, thanks

January 3, 2026
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Reply from Richer Sounds - Holborn

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Service and follow up were fantastic

Service and follow up were fantastic. Though I wasn’t spending big money they took care to find me the right stuff for me.

January 3, 2026
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Reply from Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Such helpful and knowledgeable staff!

Even though we were shopping with a lower budget, the care, thought and customer service we received was exemplary! Daniel could not have been more friendly and kind - he made sure that he fully understood our requirements (and budget) before making the best recommendation for us. All of the staff we saw in the store were extremely welcoming.

January 2, 2026
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Reply from Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent personalised service

Very impressed! I was given sound advice over the best CD/ radio player for my needs. A shop model was set up for me to try my CDs instore before purchasing the player. I was even given helpful instructions on how to set up my new player at home. I could not have asked for more! I highly recommend Richer Sounds in Holborn for their excellent service.

December 29, 2025

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