I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... See more
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I have been a RS customer for many years. The customer service (in fact, the overall service) is simply brilliant. Your team are knowledgeable, courteous, and a pleasure to deal with. Whenever I have... See more
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I needed an inexpensive DVD player as I had offered to loan some DVDs to my grandson's school. The films were early silent movies that are not available on streaming sites. Richer Sounds Holborn h... See more
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Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
29 Bloomsbury Way, WC1A 2SL, London, United Kingdom
- 0333 900 0028
4.9
Excellent
1K reviews
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Friendly and helpful service
Friendly and helpful service. Very happy about it. Didn't feel any pressure to buy or not and I had time to make my decision.
November 30, 2025
Reply from Richer Sounds - Holborn
Thank you for your wonderful feedback
Great service from the Holborn team
Great service from the Holborn team - thank you for everything! Would recommend for sure!
November 29, 2025
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Great Price and fast delivery
Great Price (Black Friday) and very fast delivery on WIIM Ultra Streamer.
November 28, 2025
great team
Helpful Staff both on the phone and in person who helped both prior and post purchase of my products.
October 24, 2025
Outstanding service
Outstanding service. I've been followed on the span of a week, during the high peak of Black Friday, with multiple quotes and adjustments. I've been give suggestions and guidance to buy multiple items. I've been given the best offer available with price match and with additional free cable on top. I've also added another item after the first purchase and they managed to include a free next day delivery so I would receive everything the at the same time. I cannot imagine a better service.
November 26, 2025
Friendly, easy and 100% dependable
As always, friendly, easy and 100% dependable service from Richer Sounds Holborn. Always my first port of call for TV and audio equipment – and has been for over 20 years.
November 20, 2025
Reply from Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Good advice on speaker cables and a cable to connect a phono stage and amp.
November 25, 2025
Gold Medal Award For Alan And Elliot.
As a Blind Person i Have To Visit The Holborn Store , Order And Pay And Then Ask For Items To be Delivered. This Time Around Alan And Elliot Were On hand To Ensure My Wharfedale 12.3s Were Delivered To My Home By DPD The Next Day, As Always Richer Sounds Provided Their Usual High Level of Service To Me And Further i Must Mention The Excellent DPD Driver Who Also Went The Extra Mile By Placing The Large Boxes in a Safe Place For Me.
November 24, 2025
Reply from Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgeable, friendly service
Friendly, efficient and knowledgeable service when buying some speakers for my iMac. I have bought a number of hifi components and associated cables and stands from Richer Sounds in recent years and have always been impressed by the service.
November 22, 2025
Reply from Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great customer service
Steve was really efficient helping me purchase the headphones I wanted. The whole experience was very nice and quick.
November 21, 2025
Great service
Great service, however, dissapointed to see product reduced in price by £50 1 week after purchase
November 21, 2025
Excellent service great choice v knowledgeable
I bought a stereo/ amp from Richer Sounds 5 1/2 years ago. It stopped working 2 weeks ago Took it in to Holborn branch. Deputy manager still the same guy as 51/2 years ago, checked it in, efficient friendly said either repair for free (6 YEAR WARRANTY) or free equivalent exchange - repaired perfectly within 10 days. No charge. ALL staff are knowledgeable efficient friendly. Choice of products are high end and competitively priced. AND that 6 year warranty!! Absolutely recommend on every level without question
November 26, 2025
Unprompted review
Love Richer Sounds
Love Richer Sounds! The order process via Holborn Store was personalised, easy and so helpful. The product arrived promptly, no issues and installation perfect. The TV was the best price we could find, with the longest guarentee period out there that was free. And the TV is great. Thank you Richer Sounds!
November 19, 2025
friendly knowledgable and efficient
November 18, 2025
Reply from Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Customer service was very good
Customer service was very good. I was looking for wireless headphones and had a great discussion with the shop manager and I was then given a few items to try out and compare in the listening room. Great service
November 15, 2025
Reply from Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
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