Richer Sounds - Kingston Reviews 

1,570
TrustScore 5 out of 5

4.9

72A Richmond Road, KT2 5EL Kingston, GB


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Rated 5 out of 5 stars

The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily... See more

Company replied

Rated 5 out of 5 stars

We have bought all our TV's from Richer Sounds over the past 17 years. The staff are friendly, courteous, and very knowledgeable. I switched brands with the recent TV I bought - It was recommended, an... See more

Company replied

Rated 5 out of 5 stars

Great experience, I am very happy with Richer Sounds Kingston. Sunil was superb, he gave me a lot of time to try various equipment and helped me make my decision

Company replied

Rated 5 out of 5 stars

I was seen straight away. I got helpful advice and concluded a purchase without any fuss. Delivery of my new TV happened the following day.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 72A Richmond Road, KT2 5EL, Kingston, United Kingdom

  • 0333 900 0040

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,570)

24,702 reviews in the last 12 months

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Rated 5 out of 5 stars

A great experience

I made an easy online order and collected in store. Excellent products with excellent descriptions to inform my choices. Competitive prices. Really helpful staff in store. I wouldn’t buy from anywhere else.

August 4, 2025
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Reply from Richer Sounds - Kingston

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

Carl who I dealt with over the phone…

Carl who I dealt with over the phone was very helpful. He chose to listen as well as advise,he suggested some things I took on board but was also empathetic to what my needs were. All goods arrived promptly and in good condition. One small point I needed speaker wire to complete my connections and it would have been useful to have this supplied. However my overall reaction to your service and goods received was a very positive one. Thanks to Carl for your help. Steve

October 28, 2025
Rated 5 out of 5 stars

Myles in Kingston went above and beyond in order to help me buy a TV

I am not tec savvy and needed a new TV Richer Sounds was my first port of call in Kingston, Surrey and I was served by the lovely Myles who had the patience of a saint. He was humorous, knowledgeable, patient and even offered some one to come and set the TV and wall bracket up for me, just what I wanted and needed. I will always go there for their sound advise.

October 29, 2025
Unprompted review
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Reply from Richer Sounds - Kingston

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent store!

I found the best prices on the market on a oled tv and on the top of it I got a free soundbar! It feels great to have a store to visit and staff to talk to, it makes the whole experience much more comfortable in so many ways.

October 20, 2025
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Reply from Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Really helpful and Knowledgeable staff

Really helpful and Knowledgeable staff, good range of product at reasonable prices and they went above and beyond to ensure my needs were met.

October 6, 2025
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Reply from Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service and products

Great service and products. Staff were extremely helpful and friendly. I was really impressed with their superior expert knowledge of products and sales.

October 15, 2025
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Reply from Richer Sounds - Kingston

Thank you for your 5 star review!

Rated 5 out of 5 stars

In depth knowledge

Great experience, they had exactly the cable I needed, did NOT try to sell me an expensive alternative I didn't need and were able to solve another problem I had regarding certain televisions. I was actually amazed at the knowledge of the sales person!

October 9, 2025
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Reply from Richer Sounds - Kingston

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Highly recommend!

I always buy my TV’s from Richer Sounds. They are always so helpful, competitive prices and fast delivery. Highly recommend!

October 3, 2025
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Reply from Richer Sounds - Kingston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Skilled AV Solutions

Liam was brilliant. He arrived on time with everything needed to do the job and worked with skill and precision to install a complete new TV & sound system which has worked perfectly. He is knowledgeable and advised perfectly and left everything tidy when he finished. 10/10 thank you Richer sounds and AV solutions.

February 21, 2025
Unprompted review
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Reply from Richer Sounds - Kingston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Smooth process from ordering online to picking up in-store

Just went online to check Richer Sounds price against a TV I was about to buy from my local Costco store. I was amazed to find it more than £100 cheaper AND came with a free soundbar and sub-woofer. I was able to pick up the TV within 2 days of placing the order.The store called to say they had it and it was ready to pick up immediately. Great experience from start to finish and will always check out RS first in the future

October 6, 2025
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Reply from Richer Sounds - Kingston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Friendly and competent staff

Friendly and competent staff

Good delivery slot

Delivery went well

October 1, 2025
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Reply from Richer Sounds - Kingston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Good TV

Good TV, great price

September 28, 2025
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Reply from Richer Sounds - Kingston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

A very positive experience from first…

A very positive experience from first contact. My sales advisor was called Terry. He was extremely friendly, helpful and knowledgeable. I had a demonstration session and purchased speakers. Very happy 😃

September 28, 2025
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Reply from Richer Sounds - Kingston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Staff in the shop were great

Staff in the shop were great. Recommendations were perfect and I’m just very happy with everything.

Thanks to the team at the Kingston branch.

September 26, 2025
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Reply from Richer Sounds - Kingston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent service

This representative I spoke to on the telephone was helpful, informative and offered me a great deal on the TV I wanted. I managed to get it delivered the next day, a Saturday, as the item wasn't in stock in the Kingston branch. All went smoothly, so very satisfied with the service.

September 19, 2025
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Reply from Richer Sounds - Kingston

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Bought some speaker cable.

Bought some speaker cable.
Staff were polite and knowledgeable.
Nice experience.

September 25, 2025
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Reply from Richer Sounds - Kingston

Thank you for your 5 star review!

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