Richer Sounds - Kingston Reviews 

Liam was brilliant from start to finish. Very professional. He directed me on what needed to be done to relocate my TV with minimum disruption and what products to buy. The team in Richer sounds showed me the products and made the buying process easy and as cost effective as possible. Would highly recommend.

Fantastic service from first call to delivery, very polite and helpful staff. I have purchased item before and the great service is still very much there. Great delivery and delivery updates. I wish I had a closer store, but having said that it's probably better I don't otherwise I would probably be in buying too much because they can't be beaten on price, products and services

Very professional.
Informed via email and phone of the status of my order.

R.S. Kingston branch - Great team. THANK YOU for your business!
Very recently my OLED TV developed a fault (vertical white strip across the screen) and as I bought it from them with 6 Year extended warranty they were the first to approach. As the TV is 65" I needed to make a claim and deal with it on-line directly with Panasonic and their approved maintenance provider. So I went to the branch and the team there guided me trough the process. Later on when I made my claim the maintenance provider have asked additional info about the product and I had no idea about and at that time R.S. Kingston Branch were quick to response and provide me with all what I need as well and re-assured me d that I am covered.
Great team, Quick, comprehensive and professional response. Quite understanding too that I was under stress.
Happy to be their customer. Happy to have them nearby. THANK YOU ALL R.S. Kingston Branch!
For the rest out there reading this review - have no doubt you are in good hands and give a try their services.

First of all, my Wharfedale 9.0 speakers are just what I needed. They sound good, take up less shelf space than the Sony ones they replaced and are definitely an enhancement to my sound system.
On a personal note, we have been fans of Richer Sounds for many years and have bought several TVs, amplifiers and CD players from you. The staff in your Kingston branch were, as always, friendly, interested, knowledgeable and extremely helpful. It was predictably a very enjoyable experience for me. In particular, Callum couldn't have been a better salesperson and it was a pleasure to talk to him and Dan. All in all, another satisfying Richer Sounds experience! Thank you.

had a demo of some active speakers as well as collecting a LG C5 tv. they were busy but had set-up the demo room & I was able to have a good listen.

I rang to enquire on the availability of a product which is no longer sold by NAIM. Karl at the Kingston branch was very helpful, managing to track one down for me.
It was delivered to Kingston quickly and was exactly as described, ie perfect condition despite being a return trial item.

Richer Sounds has a very competitive deal on a new LG OLED TV, and Miles was most helpful in helping me finalise my order.
Happy to support an independent British high Street store!

Helpful advice, right product, right price!

listened and really tried to help, and they did!

Richer Sounds service was fine and efficient.
However the Humax Aura I purchased did not have some attributes. 1. the remote batteries were dud 2. the remote is poorly designed and feeble in construction and will break; 3. the sign up is difficult without clear instructions in the meagre booklet or the large online manual; 4. nowhere is it mentioned that some BBC progs cannot be recorded and only available on i-player, thus requiring, yes, pen and paper as a memory jog.

Your staff were sympathetic and most helpful in giving me full credit for some troublesome earphones and so I bought soundbar instead. I even got free delivery for the next day. That's great customer service - always a pleasure to buy from Richer Sounds

A very fast, simple and smooth transaction that took care of everything that I needed to get set up with a new tv and sound system.

We are very happy with our purchase but felt under pressure to buy this item which, though clearly better than the one we were interested in, was considerably more expensive. Could commission have been involved?

Very helpful, polite and cheerful.

Great experience as usual. However, I ordered and paid by phone believing that the item would be delivered to my local store for collection - the guy said he'd phone me when it had arrived - but instead it came straight to me. Fortunately I was available to receive it. So no cigar this time!

Great service from the team at the Kingston store

TV purchased at competitive price and delivered as arranged.

Bought a Panasonic tb-65w60aey and being completely honest, one of the best experiences I've had so far. Amazing company. You cannot beat their prices. If you think you can, give them a call and they will reduce the prices even further.