Compared to almost all other shops Richer sounds staff are professional, themselves and well informed and if you explain what you are looking for they have good recommendations. There is a listeni... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Compared to almost all other shops Richer sounds staff are professional, themselves and well informed and if you explain what you are looking for they have good recommendations. There is a listeni... See more
Company replied
Great shop and customer experience. You can go there and see all the tvs next to each other and compare them easily.
Company replied
Had a real hard time with a Panasonic warranty issue, richer sounds helped out eventually, took over 4 months to get an exchange. They was even giving richersounds a hard time, Avoid Panasonic, richer... See more
Company replied
Easy ordering process, price was the lowest I could find and the products purchased were as ordered and excellent quality. I opted for click and collect which was all very smooth. Good communication... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
72A Richmond Road, KT2 5EL, Kingston, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went for advice on improving sound on my existing hifi system, and I would like to recommend one of your employee Sunil who ia very knowledgeable and helpful. Thank you Richer Sounds for employing a knowledgeable staff
Excellent service as usual

Reply from Richer Sounds - Kingston
Great advice and fantastic collection of hi fi equipment . Order was delivered in good time.

Reply from Richer Sounds - Kingston
Richer sounds gave an excellent service. I dealt with Callum. They were efficient, great value and kept me up to date on my order. Also the engineer they sent Liam was brilliant.

Reply from Richer Sounds - Kingston
Carl at Kingston was great. He was knowledgeable and entertaining. Gave me his views and let me choose. Brilliant. I made the purchase. Thank you.

Reply from Richer Sounds - Kingston
Very good customer service. I had 3 demos at the Kingston store and Sunny was very helpful each time and at no point did I feel that he was a burden for them to spend time demoing the equipment. I felt I got good advice and when I wanted to change the hifi separates I had bought there was no issue and they arranged for them to be picked up from my house at the same time as the new equipment was dropped off.

Reply from Richer Sounds - Kingston
I have had an account with Richer Sounds for a number of years and I have always found their staff to be extremely knowledgeable, helpful and polite. My recent experience has been no different. Excellent at the point of sale and also with after care too. 10 out of 10

Reply from Richer Sounds - Kingston
Efficient, friendly, professional service. Very pleased with how my needs were dealt with.

Reply from Richer Sounds - Kingston
Knowledgeable staff and i day delivery ,prompt

Reply from Richer Sounds - Kingston
Great company very knowledgeable and good prices

Reply from Richer Sounds - Kingston
Explaining what I wanted to buy and getting good practical advice on the options. Placing an order and receiving the item slightly sooner than predicted. Wonderful.

Reply from Richer Sounds - Kingston
Ordered a Denon mini hifi Saturday evening arrived in store Monday. Very impressed how quickly product arrived at selected store for pickup.

Reply from Richer Sounds - Kingston
Excellent service, great communication, good offers and never disappointing quality.

Reply from Richer Sounds - Kingston

Reply from Richer Sounds - Kingston
Staff are always available for information and advice(Sunil) .they are never pushy and will tell you of any deals on promotion at the time..I was after a stand alone CD player and managed to get it at a reduced price due to the box being open.very happy with product and the service provided.

Reply from Richer Sounds - Kingston
Outstanding service received from Daniel, exemplary professional advice received from Daniel which made shopping at Richer Sounds a pleasant experience and which resulted in a sale. Thank you Daniel and thank you Richer Sounds for being a great, friendly and helpful place to shop for AV/ Hi fi equipment with competitive prices and sometimes free extended guarantees.

Reply from Richer Sounds - Kingston
I ordered the product in store, having received expert advice from a friendly and helpful sales assistant. The order was delivered on the day I asked for and proved to be an excellent product.

Reply from Richer Sounds - Kingston
The product was delivered to my local store on schedule and I received a personal call to inform me that it was ready for collection. Very easy experience and reasonably priced.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.