Compared to almost all other shops Richer sounds staff are professional, themselves and well informed and if you explain what you are looking for they have good recommendations. There is a listeni... See more
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See what reviewers are saying
Great shop and customer experience. You can go there and see all the tvs next to each other and compare them easily.
Had a real hard time with a Panasonic warranty issue, richer sounds helped out eventually, took over 4 months to get an exchange. They was even giving richersounds a hard time, Avoid Panasonic, richer... See more
Company replied
Easy ordering process, price was the lowest I could find and the products purchased were as ordered and excellent quality. I opted for click and collect which was all very smooth. Good communication... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
72A Richmond Road, KT2 5EL, Kingston, United Kingdom
- 0333 900 0040
4.9
Excellent
2K reviews
Asks customers to review
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Reply from Richer Sounds - Kingston
Thank you for your 5 star review!
Carl was extremely helpful efficient…
Carl was extremely helpful efficient and professional. Has sorted an ongoing problem with our TV. Thankyou.
March 3, 2026
Unprompted review
Reply from Richer Sounds - Kingston
Thank you for your 5 star review, it’s lovely to read your comments.
As always an inshore shopping …
As always an inshore shopping experience with real human beings who can be advise and guide your customers.
April 11, 2026
Reply from Richer Sounds - Kingston
Thank you for your wonderful feedback
Reply from Richer Sounds - Kingston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great Customer Service
I bought a Samsung OLED TV recently. The sales assistant was very nice and gave me a £20 manager's discount at the time of purchase.
However, about 2 weeks later I went on the website and found out that the TV price has been further dropped by £30. So I sent an email to RC explaining the situation and asking for a price match. I got a response back from Manager Carl offering me the refund. I was very pleased and impressed with their customer service and support.
This is one of the reasons, I have been a RC customer for over 20o years now.
BTW the TV is also amazing and the HDR format is absolutely stunning.
April 6, 2026
Reply from Richer Sounds - Kingston
Thank you for your 5 star review!
Great customer service especially as…
Great customer service especially as this was my first order.
April 3, 2026
Reply from Richer Sounds - Kingston
Thanks for your great feedback and for supporting local business.
Listened in the demo lounge with a nice…
Listened in the demo lounge with a nice knowledgeable chap. Also price better than other places so bought it
April 1, 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Kingston
Thank you for your wonderful feedback
Great Experience
Wonderful buying experience from Richer Sounds Kingston. Strongly recommend.
March 31, 2026
Reply from Richer Sounds - Kingston
Thank you for your wonderful feedback
Helpful friendly staff
March 29, 2026
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Exceptional service at the Kingston branch – Ask for Sunny!
I recently purchased the 77" LG G5 from the Kingston branch of Richer Sounds, and the experience was outstanding from start to finish.
A special shout-out to Sunny, who really went above and beyond. He was incredibly knowledgeable and guided me through the entire process, helping me feel completely confident in my decision. It’s rare to find that level of genuine expertise and patient advice without feeling pressured.
The TV itself is a masterpiece—the brightness and clarity on the G5 are on another level. Combined with Richer Sounds' competitive pricing and their legendary 6-year guarantee, it’s easily the best tech purchase I’ve made.
If you’re looking for a premium home cinema setup, I can’t recommend the Kingston team and Sunny highly enough. 5-star service all the way!
March 4, 2026
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Great service as usual
Great service as usual. Very happy with purchase and grateful for the knowledge and advice of staff.
March 26, 2026
Reply from Richer Sounds - Kingston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great communication & efficiency
March 25, 2026
Reply from Richer Sounds - Kingston
Thank you for your wonderful feedback
The staff at the kingston branch were…
The staff at the kingston branch were amazing
Really helpful from start to finish
Shout to miles who went above and beyond
March 21, 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, great to read you were happy with our service.
Excellent service
Excellent service, far more economical than a certain large store… all told very satisfied.
March 17, 2026
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Kingston
Thanks for your great feedback and for supporting local business.
Excellent good price
Excellent good price. Paid extra for specific day delivery. Was given a 3
hour window but it was a couple of late before it was delivered.
March 18, 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
First-class !
Every time I have purchased equipment from Richer Sounds, Kingston I feel they really CARE about their customers. This approach comes from the Manager, Carl - who is professional, and keen for the firm to make a good impression. The best prices, staff who know what they are selling, and really listen to the needs of their customers. First-class!
March 14, 2026
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent speakers at a keen price
Excellent speakers at a keen price, and the click and collect availabity and messaging went exactly as promised.
March 9, 2026
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
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