The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily... See more
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We have bought all our TV's from Richer Sounds over the past 17 years. The staff are friendly, courteous, and very knowledgeable. I switched brands with the recent TV I bought - It was recommended, an... See more
Company replied
Great experience, I am very happy with Richer Sounds Kingston. Sunil was superb, he gave me a lot of time to try various equipment and helped me make my decision
Company replied
I was seen straight away. I got helpful advice and concluded a purchase without any fuss. Delivery of my new TV happened the following day.
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
72A Richmond Road, KT2 5EL, Kingston, United Kingdom
- 0333 900 0040
4.9
Excellent
2K reviews
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Carl at Kingston was the greatest
Carl at Kingston was great. He was knowledgeable and entertaining. Gave me his views and let me choose. Brilliant. I made the purchase. Thank you.
February 4, 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very good customer service
Very good customer service. I had 3 demos at the Kingston store and Sunny was very helpful each time and at no point did I feel that he was a burden for them to spend time demoing the equipment. I felt I got good advice and when I wanted to change the hifi separates I had bought there was no issue and they arranged for them to be picked up from my house at the same time as the new equipment was dropped off.
February 10, 2026
Unprompted review
Reply from Richer Sounds - Kingston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgable, helpful and polite with excellent after sales care and advice
I have had an account with Richer Sounds for a number of years and I have always found their staff to be extremely knowledgeable, helpful and polite. My recent experience has been no different. Excellent at the point of sale and also with after care too. 10 out of 10
February 3, 2026
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
Efficient
Efficient, friendly, professional service. Very pleased with how my needs were dealt with.
January 31, 2026
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable staff and i day delivery…
Knowledgeable staff and i day delivery ,prompt
February 2, 2026
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
Great company very knowledgeable and…
Great company very knowledgeable and good prices
December 29, 2025
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
I wanted a sound bar and got one preceded by excellent advice from the Richer Sounds team
Explaining what I wanted to buy and getting good practical advice on the options. Placing an order and receiving the item slightly sooner than predicted. Wonderful.
January 31, 2026
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
Fast delivery
Ordered a Denon mini hifi Saturday evening arrived in store Monday. Very impressed how quickly product arrived at selected store for pickup.
January 28, 2026
Reply from Richer Sounds - Kingston
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service
Excellent service, great communication, good offers and never disappointing quality.
January 27, 2026
Reply from Richer Sounds - Kingston
Thank you for your wonderful feedback
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Staff are always available for…
Staff are always available for information and advice(Sunil) .they are never pushy and will tell you of any deals on promotion at the time..I was after a stand alone CD player and managed to get it at a reduced price due to the box being open.very happy with product and the service provided.
January 20, 2026
Reply from Richer Sounds - Kingston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Hi Fi amplifier
Outstanding service received from Daniel, exemplary professional advice received from Daniel which made shopping at Richer Sounds a pleasant experience and which resulted in a sale. Thank you Daniel and thank you Richer Sounds for being a great, friendly and helpful place to shop for AV/ Hi fi equipment with competitive prices and sometimes free extended guarantees.
January 19, 2026
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Very polite and helpful staff
January 16, 2026
Reply from Richer Sounds - Kingston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Another excellent experience
I ordered the product in store, having received expert advice from a friendly and helpful sales assistant. The order was delivered on the day I asked for and proved to be an excellent product.
January 13, 2026
Reply from Richer Sounds - Kingston
Thanks for your great feedback and for supporting local business.
Easy experience
The product was delivered to my local store on schedule and I received a personal call to inform me that it was ready for collection. Very easy experience and reasonably priced.
January 12, 2026
Liam was very professional.
Liam was very professional.
Turned up on time, was knowledgeable and extremely helpful.
January 19, 2026
Unprompted review
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