We have bought all our TV's from Richer Sounds over the past 17 years. The staff are friendly, courteous, and very knowledgeable. I switched brands with the recent TV I bought - It was recommended, an... See more
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Amazing experience. Super knowledgable staff with a very personal advisory. The best was the „Experience room“ in the back to test the speakers at high volume. Thank you, Dan, for an amazing service.... See more
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The order arrived sooner than expected, and ordering was easy. It has not been tried out yet as it is a birthday present for my husband. We will let you know the quality of the record deck after 5th... See more
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I called to say I was interested in buying a specific TV but wanted to make sure I bought with a company that could pick up at the same time (I have a tiny flat and I don’t drive). Carl went out of hi... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
72A Richmond Road, KT2 5EL, Kingston, United Kingdom
- 0333 900 0040
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service and an extensive range
Carl was extremely knowledgeable and helpful and we are delighted with our speakers.
February 24, 2026
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Very professional
Very professional, whilst appreciating my absent technological savvy
January 12, 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Kingston
Thanks for your review, I was pleased to read the team were helpful of course but sorry that there appears to have been some issue.
I will arrange for the manager to follow up with you to resolve any outstanding issues, and get to the bottom of anything that we told you, that you have found to be incorrect..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
The advice we got was A1
The advice we got was A1 and the TV and soundbar we bought following that advice are both A1 as well!
Our advice would be to look no further than Richer Sounds!
January 24, 2026
Unprompted review
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
Knowledgeable and helpful staff
Staff at Richer Sounds are knowledgeable and helpful and answered all my questions
February 18, 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Got a great Black Friday deal on an…
Got a great Black Friday deal on an Audio-Technica turntable for my daughter for Christmas - and have connected it up to her KRK Rokit speakers and it sounds great!
November 27, 2025
Reply from Richer Sounds - Kingston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Kingston
Thanks for your feedback, great to read you were happy with our service.
Quality service.
Easy to use website full of quality equipment. I used click and collect and was kept updated on each step of that journey. Collection was straightforward with the friendly and interested staff.
February 16, 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Calm collected advice and guidance from…
Calm collected advice and guidance from helpful staff.
Sunny was excellent even though I made four visits before making a decision.
February 16, 2026
Reply from Richer Sounds - Kingston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great Service
Very straightforward process of buying a tv. Very helpful staff and great service
February 12, 2026
Reply from Richer Sounds - Kingston
Thank you for your 5 star review!
Great service
The sales manager, Terry, who assisted us was knowledgable, professional and engaging. He wasn’t at all pushy and answered all our questions on the Philips fidelio deck and speakers before placing the order
February 12, 2026
Reply from Richer Sounds - Kingston
Thank you for your 5 star review!
Fantastic service from the Kingston…
Fantastic service from the Kingston team. My speaker system arrived the next day and I benefited from great advice.
February 7, 2026
Reply from Richer Sounds - Kingston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I went for advice on improving sound on…
I went for advice on improving sound on my existing hifi system, and I would like to recommend one of your employee Sunil who ia very knowledgeable and helpful. Thank you Richer Sounds for employing a knowledgeable staff
Excellent service as usual
February 6, 2026
Reply from Richer Sounds - Kingston
Thanks for your great feedback and for supporting local business.
Great advice and fantastic collection of hi fi equipment
Great advice and fantastic collection of hi fi equipment . Order was delivered in good time.
February 4, 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I would Recommend Richer Sounds
Richer sounds gave an excellent service. I dealt with Callum. They were efficient, great value and kept me up to date on my order. Also the engineer they sent Liam was brilliant.
November 10, 2025
Reply from Richer Sounds - Kingston
Thank you for your 5 star review, it’s lovely to read your comments.
Carl at Kingston was the greatest
Carl at Kingston was great. He was knowledgeable and entertaining. Gave me his views and let me choose. Brilliant. I made the purchase. Thank you.
February 4, 2026
Reply from Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very good customer service
Very good customer service. I had 3 demos at the Kingston store and Sunny was very helpful each time and at no point did I feel that he was a burden for them to spend time demoing the equipment. I felt I got good advice and when I wanted to change the hifi separates I had bought there was no issue and they arranged for them to be picked up from my house at the same time as the new equipment was dropped off.
February 10, 2026
Unprompted review
Reply from Richer Sounds - Kingston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgable, helpful and polite with excellent after sales care and advice
I have had an account with Richer Sounds for a number of years and I have always found their staff to be extremely knowledgeable, helpful and polite. My recent experience has been no different. Excellent at the point of sale and also with after care too. 10 out of 10
February 3, 2026
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
Efficient
Efficient, friendly, professional service. Very pleased with how my needs were dealt with.
January 31, 2026
Reply from Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable staff and i day delivery…
Knowledgeable staff and i day delivery ,prompt
February 2, 2026
Reply from Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
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