Phone answered promptly by knowledgeable salesman who guided me through the purchasing process. We arranged a delivery time and the product arrived on time.I had some issues with setting up Richer Sou... See more
Company replied
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Phone answered promptly by knowledgeable salesman who guided me through the purchasing process. We arranged a delivery time and the product arrived on time.I had some issues with setting up Richer Sou... See more
Company replied
Went into Richer Sounds to buy a TV for my 93 year old Mum. My only concern was will she be able to use the controller - the staff member was brilliant (he had recently bought a new TV for his elderly... See more
Company replied
Levi offered expert, experienced advise tailored to our budget and needs. He listened to what we needed and how we use the equipment. We have ended up with the perfect kit for what we wanted at the r... See more
Company replied
As usual.... the team respond quickly to messages, they've bags of enthusiasm (with great product knowledge), they listen and they recommend without it turning into a pitch. I've been a Richer custo... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
163 London Road, LE2 1EG, Leicester, United Kingdom
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I was running late for a meeting so i popped into the Leicester shop to tell them my requirements and said I’d be back 90 minutes later. When I returned Levi had researched the options and presented to me his recommendations. He was spot on and I just knew his first choice of headphones met my needs and was well within my budget. But Levi ways not content that I had made the perfect choice until I had tried them out in the listening room.
Throughout the process Levi did not just exude knowledge, he was also extremely engaging and when he said pop back into the shop to tell him how a forthcoming holiday had gone I believe he genuinely meant it.
I have seen Which? reviews which laud the praises of Richer Sounds. Now I have experienced for myself their knowledge, enthusiasm and customer care I am now a lifetime convert to their brand.

Reply from Richer Sounds - Leicester
I am aware that if you need an honest and expert opinion on a turntable and speaker set up, then you go to Richer Sounds, it's that simple. Paul was very knowledgeable and patient and informed me of the various set ups. Very pleased with the experience and purchase. Thank you RS.

Reply from Richer Sounds - Leicester
People. Prices knowledge. Respectful. Professional. Friendly. Can do attitude.
(Leicester branch and telephone)

Reply from Richer Sounds - Leicester
Was really happy with order to delivery, staff were very polite and helpful, explained everything what I needed to know so was very pleased.

Reply from Richer Sounds - Leicester
Fantastic people that know what they are talking about. Well done Richer sounds Leicester

Reply from Richer Sounds - Leicester
I needed a 32" television. Small beer for for a store packed with high end equipment. I was treated as if I were spending thousands!
Incredible service, and, of course, I ended up with a superb little telly at a great price.

Reply from Richer Sounds - Leicester
Well please with both web service and also the staff when i went to pick up my ear bus the following day in store. The staff were very polite, Professional and cuteous.

Reply from Richer Sounds - Leicester
Super helpful and informative staff, took the time to explain the reasons behind my purchased goods in a way that didn't just feel like a sales pitch!

Reply from Richer Sounds - Leicester

Reply from Richer Sounds - Leicester
I would highly recommend Richer Sounds at Leicester their service and advice has been invaluable especially when looking to purchase a TV.
Excellent company excellent service.
Many thanks.
Maria K

Reply from Richer Sounds - Leicester
The Leicester staff , as always, are extremely fair & helpful, providing a first class service per goods sold at a very reasonable price.

Reply from Richer Sounds - Leicester
Very helpful when dealing directly on the phone to the local shop. ordered Friday pm came following Monday.

Reply from Richer Sounds - Leicester
Richard & Levi were both very helpful, friendly & professional.
I am very happy with my purchase & the work the guys put in to order it in for me.

Reply from Richer Sounds - Leicester
Having now dealt with 2 different stores, l am truly blown away with the old fashioned service and care given by richer sounds. Brilliant, couldn't be better absolutely well done

Reply from Richer Sounds - Leicester
I dealt with Sebastian and Jason, there expertise and knowledge was exceptional. Fantastic advice and gave me the best options. I will never go anywhere else, always the best products at the best price. Very happy, thank you Sebastian & Jason

Reply from Richer Sounds - Leicester

Reply from Richer Sounds - Leicester
Very pleased with how treated both in store and phone.

Reply from Richer Sounds - Leicester
Great experience at the Leicester store also price matched cheaper store really knowledgeable staff and great delivery guys really appreciate your hard work thank you for everything. Ian. Swinfield.

Reply from Richer Sounds - Leicester
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