Richer Sounds - Leicester Reviews 

2,435
TrustScore 5 out of 5

4.9

163 London Road, LE2 1EG Leicester, GB


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Rated 5 out of 5 stars

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... See more

Company replied

Rated 5 out of 5 stars

After researching different tv’s, Richer sounds was recommended by friends. I was served by Paul, who was patient and talked through everything. All the staff have been great when I have had furthe... See more

Company replied

Rated 5 out of 5 stars

Phone answered promptly by knowledgeable salesman who guided me through the purchasing process. We arranged a delivery time and the product arrived on time.I had some issues with setting up Richer Sou... See more

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Rated 5 out of 5 stars

Went into Richer Sounds to buy a TV for my 93 year old Mum. My only concern was will she be able to use the controller - the staff member was brilliant (he had recently bought a new TV for his elderly... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,435)

23,568 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Service

I dealt with Sebastian and Jason, there expertise and knowledge was exceptional. Fantastic advice and gave me the best options. I will never go anywhere else, always the best products at the best price. Very happy, thank you Sebastian & Jason

May 20, 2026
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Reply from Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent knowledgeable staff

Excellent knowledgeable staff
Best service

June 13, 2026
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Reply from Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great experience at the Leicester store…

Great experience at the Leicester store also price matched cheaper store really knowledgeable staff and great delivery guys really appreciate your hard work thank you for everything. Ian. Swinfield.

June 9, 2026
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Reply from Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Just great

Just great. That's it

December 15, 2025
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Reply from Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Amazing service from Richer Sounds

As always with Richer Sounds, I received top service from Jason at Leicester branch when buying some Sonos products. He price matched some expensive gear no problem and arranged delivery very promptly, all safely packaged up.

June 7, 2026
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Reply from Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service

Great service, got the advice and product I wanted and was very well treated in Leicester. Many thanks Levi.

June 6, 2026
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Reply from Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

My go to place for hifi.

I’ve now shopped at Richer’s sounds for at least 20 or so years.ive bought tv,cinema amp,speakers 4k Blu-ray player,headphones and my Cambridge amp,streamer,record player and Wharfdale speakers and just recently a new Klipsch subwoofer.i only keep going back because the level of service,knowledge and customer care really is second to none.ive introduced other family members and friends.well when you get great service,great prices and 6 yr guarantee on a lot of items,it even offers a vip membership which is free to join and very worth while.
In most shops they have listening rooms which gives you a chance to hear your kit before you buy(when you give them notice)give them a try,you will not be sorry and you’ll keep going back just like I do.well done richer sounds !

June 6, 2026
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Reply from Richer Sounds - Leicester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great help for a 67 year old technophobe …

Great help from the staff over the phone, explaining everything that I needed to know about the set up I was interested in, absolutely brilliant price for both the turntable and cd player/amp which were both "unboxed" but pristine

June 5, 2026
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Reply from Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 3 out of 5 stars

Delivery Disappointment

I was disappointed that the product I bought on the 29th May was not available for me to take home on the day ie available in store. However I chose a next day delivery for which I paid a fee. Unfortunately the sales assistant entered the wrong day. I had to ring the store to get a refund of the delivery fee. I was told the delivery would now be Tuesday, A DPD operative texted me to say he was coming on Monday but I had not left my porch door open that day. I went on the DPD website and selected to pick up my item from one of their lockers (Yeep) as I live very close to DPD warehouse. They would nor send me the code for the locker. I complained to Richer Sounds who said they would contact DPD delivery team. A Richer Sound employee rang me up on the Thursday to say DPD would deliver the next day. I therefore left my porch door open. It was delivered OK the next day. Please improve your delivery process but I commend you for sorting it out quickly.

June 4, 2026
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Reply from Richer Sounds - Leicester

Thank you for your feedback, although I was very sorry to read that it wasn't a great experience due to some human error initially and the courier letting things down further.

Whilst I'm glad the colleagues managed to resolve things, I wanted to assure you that we do take such issues seriously and will of course investigate with both the store and DPD, in the meantime I will arrange for our customer service team to contact you directly and put matters right..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Fabulous as always

Always the best advice and service from Richer Sounds. Wouldn't shop anywhere else. These guys not only know their stuff but are 100% genuine in the information given. Levi served us today and was fantastic. Thanks

June 3, 2026
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Reply from Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Richer Sounds Leicester…

The member of staff was absolutely excellent. Told him what we wanted and he sorted us out very quickly. He took us through to a better product and answered all of our questions with ease

June 2, 2026
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Reply from Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Quality assured

Awesome hdmi cable that realy does put cheaper cables to shame, well worth the purchase

June 2, 2026
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Reply from Richer Sounds - Leicester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Always fantastic service and products

We telephoned the Leicester branch and spoke with Richard about what we wanted and he was so helpful, polite and reassuring. A real personal touch and so refreshing in today's modern life. He recommended the sound bar that we purchased. He advised us that it had a discount on it, which was also a bonus!

We went online to order it and that was easy and straightforward. We were blown away that it arrived the very next day!

We love the sound bar - perfect for our needs and great quality. We are totally satisfied and return time and time again to Richer Sounds. You are a very special business in many ways and we are delighted to support you whenever we can.

June 2, 2026
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Reply from Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

RS London Road. Leicester

Paul from RS London Road, Leicester was honest and upfront. I enquired about a dearer cinema system for my home, however further to discussing the unique setting of the home setting, he pointed out similar products that could achieve the goals that I wanted.

He was right and I am very happy with my sound bar and sub. Brilliant advice from honest Staff.

May 31, 2026
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Reply from Richer Sounds - Leicester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great website

Website is very easy to navigate and the prices were unbeatable (Currys said they would price match until I told them the RS price)
Pick up from store couldn't have been better.

June 1, 2026
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Reply from Richer Sounds - Leicester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent purchase experience from Richer Sounds in Leicester

Purchased an LG OLED TV from Richer Sounds in Leicester , contacted the shop by telephone and spoke with Paul who was very well informed and helpful about the particular product . Delivery was very quick and efficient , highly recommend Richer Sounds .

May 28, 2026
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Reply from Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

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