Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... See more
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Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... See more
Company replied
After researching different tv’s, Richer sounds was recommended by friends. I was served by Paul, who was patient and talked through everything. All the staff have been great when I have had furthe... See more
Company replied
Phone answered promptly by knowledgeable salesman who guided me through the purchasing process. We arranged a delivery time and the product arrived on time.I had some issues with setting up Richer Sou... See more
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Went into Richer Sounds to buy a TV for my 93 year old Mum. My only concern was will she be able to use the controller - the staff member was brilliant (he had recently bought a new TV for his elderly... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
163 London Road, LE2 1EG, Leicester, United Kingdom
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I dealt with Sebastian and Jason, there expertise and knowledge was exceptional. Fantastic advice and gave me the best options. I will never go anywhere else, always the best products at the best price. Very happy, thank you Sebastian & Jason

Reply from Richer Sounds - Leicester

Reply from Richer Sounds - Leicester
Very pleased with how treated both in store and phone.

Reply from Richer Sounds - Leicester
Great experience at the Leicester store also price matched cheaper store really knowledgeable staff and great delivery guys really appreciate your hard work thank you for everything. Ian. Swinfield.

Reply from Richer Sounds - Leicester
As always with Richer Sounds, I received top service from Jason at Leicester branch when buying some Sonos products. He price matched some expensive gear no problem and arranged delivery very promptly, all safely packaged up.

Reply from Richer Sounds - Leicester
Great service, got the advice and product I wanted and was very well treated in Leicester. Many thanks Levi.

Reply from Richer Sounds - Leicester
I’ve now shopped at Richer’s sounds for at least 20 or so years.ive bought tv,cinema amp,speakers 4k Blu-ray player,headphones and my Cambridge amp,streamer,record player and Wharfdale speakers and just recently a new Klipsch subwoofer.i only keep going back because the level of service,knowledge and customer care really is second to none.ive introduced other family members and friends.well when you get great service,great prices and 6 yr guarantee on a lot of items,it even offers a vip membership which is free to join and very worth while.
In most shops they have listening rooms which gives you a chance to hear your kit before you buy(when you give them notice)give them a try,you will not be sorry and you’ll keep going back just like I do.well done richer sounds !

Reply from Richer Sounds - Leicester
Great help from the staff over the phone, explaining everything that I needed to know about the set up I was interested in, absolutely brilliant price for both the turntable and cd player/amp which were both "unboxed" but pristine

Reply from Richer Sounds - Leicester
I was disappointed that the product I bought on the 29th May was not available for me to take home on the day ie available in store. However I chose a next day delivery for which I paid a fee. Unfortunately the sales assistant entered the wrong day. I had to ring the store to get a refund of the delivery fee. I was told the delivery would now be Tuesday, A DPD operative texted me to say he was coming on Monday but I had not left my porch door open that day. I went on the DPD website and selected to pick up my item from one of their lockers (Yeep) as I live very close to DPD warehouse. They would nor send me the code for the locker. I complained to Richer Sounds who said they would contact DPD delivery team. A Richer Sound employee rang me up on the Thursday to say DPD would deliver the next day. I therefore left my porch door open. It was delivered OK the next day. Please improve your delivery process but I commend you for sorting it out quickly.

Reply from Richer Sounds - Leicester
Always the best advice and service from Richer Sounds. Wouldn't shop anywhere else. These guys not only know their stuff but are 100% genuine in the information given. Levi served us today and was fantastic. Thanks

Reply from Richer Sounds - Leicester
The member of staff was absolutely excellent. Told him what we wanted and he sorted us out very quickly. He took us through to a better product and answered all of our questions with ease

Reply from Richer Sounds - Leicester
Awesome hdmi cable that realy does put cheaper cables to shame, well worth the purchase

Reply from Richer Sounds - Leicester
We telephoned the Leicester branch and spoke with Richard about what we wanted and he was so helpful, polite and reassuring. A real personal touch and so refreshing in today's modern life. He recommended the sound bar that we purchased. He advised us that it had a discount on it, which was also a bonus!
We went online to order it and that was easy and straightforward. We were blown away that it arrived the very next day!
We love the sound bar - perfect for our needs and great quality. We are totally satisfied and return time and time again to Richer Sounds. You are a very special business in many ways and we are delighted to support you whenever we can.

Reply from Richer Sounds - Leicester
Paul from RS London Road, Leicester was honest and upfront. I enquired about a dearer cinema system for my home, however further to discussing the unique setting of the home setting, he pointed out similar products that could achieve the goals that I wanted.
He was right and I am very happy with my sound bar and sub. Brilliant advice from honest Staff.

Reply from Richer Sounds - Leicester
Website is very easy to navigate and the prices were unbeatable (Currys said they would price match until I told them the RS price)
Pick up from store couldn't have been better.

Reply from Richer Sounds - Leicester
Purchased an LG OLED TV from Richer Sounds in Leicester , contacted the shop by telephone and spoke with Paul who was very well informed and helpful about the particular product . Delivery was very quick and efficient , highly recommend Richer Sounds .

Reply from Richer Sounds - Leicester
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