Richer Sounds - Leicester Reviews 

2,437
TrustScore 5 out of 5

4.9

163 London Road, LE2 1EG Leicester, GB


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Rated 5 out of 5 stars

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... See more

Company replied

Rated 5 out of 5 stars

After researching different tv’s, Richer sounds was recommended by friends. I was served by Paul, who was patient and talked through everything. All the staff have been great when I have had furthe... See more

Company replied

Rated 5 out of 5 stars

Phone answered promptly by knowledgeable salesman who guided me through the purchasing process. We arranged a delivery time and the product arrived on time.I had some issues with setting up Richer Sou... See more

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Rated 5 out of 5 stars

Went into Richer Sounds to buy a TV for my 93 year old Mum. My only concern was will she be able to use the controller - the staff member was brilliant (he had recently bought a new TV for his elderly... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,437)

23,803 reviews in the last 12 months

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Rated 5 out of 5 stars

Always fantastic service and products

We telephoned the Leicester branch and spoke with Richard about what we wanted and he was so helpful, polite and reassuring. A real personal touch and so refreshing in today's modern life. He recommended the sound bar that we purchased. He advised us that it had a discount on it, which was also a bonus!

We went online to order it and that was easy and straightforward. We were blown away that it arrived the very next day!

We love the sound bar - perfect for our needs and great quality. We are totally satisfied and return time and time again to Richer Sounds. You are a very special business in many ways and we are delighted to support you whenever we can.

June 2, 2026
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Reply from Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

RS London Road. Leicester

Paul from RS London Road, Leicester was honest and upfront. I enquired about a dearer cinema system for my home, however further to discussing the unique setting of the home setting, he pointed out similar products that could achieve the goals that I wanted.

He was right and I am very happy with my sound bar and sub. Brilliant advice from honest Staff.

May 31, 2026
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Reply from Richer Sounds - Leicester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great website

Website is very easy to navigate and the prices were unbeatable (Currys said they would price match until I told them the RS price)
Pick up from store couldn't have been better.

June 1, 2026
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Reply from Richer Sounds - Leicester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent purchase experience from Richer Sounds in Leicester

Purchased an LG OLED TV from Richer Sounds in Leicester , contacted the shop by telephone and spoke with Paul who was very well informed and helpful about the particular product . Delivery was very quick and efficient , highly recommend Richer Sounds .

May 28, 2026
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Reply from Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Happy customer

Staff very friendly and interacted answering all the the questions I had. Quick delivery with updates all the way. Thanks guys

May 29, 2026
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Reply from Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Next level staff - how retail should be!

It's so rare to find such knowledgable and passionate people in a modern day retail setting but these guys are the perfect example of why great sales teams make for a great experience. Wouldn't go anywhere else.

May 28, 2026
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Reply from Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

We had excellent support and customer…

We had excellent support and customer service with attention to detail and a real understanding of what we needed. We felt confident we were buying the right product and have been really happy with it since we got it home

May 25, 2026
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Reply from Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

All the staff are very knowledgeable…

All the staff are very knowledgeable and spend time with you answering any questions you might have. Great price for the TV and soundbar which I eventually bought. Can’t speak highly enough of all the in the Leicester branch.

May 23, 2026
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Reply from Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great customer service

Great customer service, from the phone call enquiry to the in-shop experience.
The items purchased have not disappointed, in fact they’ve delighted! Good value for money to go with the service

May 24, 2026
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Reply from Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I can't speak highly enough of Richer…

I can't speak highly enough of Richer Sounds.
I had a limited budget when bying my cd player. Not for one moment did I feel pressurised to spend above my budget. Indeed every effort was made to find me the best player to meet my needs. Thank-you Levi.

As the situation developed I had to return to the shop and it became apparent I needed new speakers.
Again I was given 5 star treatment to ensure I had wonderful sound without breaking the bank. This time it was Richard who gave me so much expert guidance.

He also arranged for Mark to come to my home to install the speakers. I was in the shop on the Monday, by Wednesday my system was up and running and totally wonderful.

I will never forget the kindness of Levi, Richard and Mark. So uplifting and life affirming during our present troubled times.
Thank you

May 19, 2026
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Reply from Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Sebastian was fantastic….

Sebastian was fantastic….. his knowledge and customer service is first class!

May 20, 2026
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Reply from Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

World class service

Turntable arrived. Couldn't set it up. Called the store. Impeccable service. Sorted.

May 26, 2026
Unprompted review
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Reply from Richer Sounds - Leicester

I was genuinely sorry to read about your experience and agree completely, if you were initially advised that a setup service could be arranged and then later told this wasn’t possible, that is understandably very frustrating.

I'm currently looking into what happened here, including the advice given by the store, so we can understand exactly where things may have gone wrong, but in the meantime have also reached out via Trustpilot to request your contact details so I can speak with you directly and get this resolved as quickly as possible. Alternatively you can contact me via the below e-mail address..

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Knowledgeable and helpful staff.

Knowledgeable and helpful staff.

May 16, 2026
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Reply from Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Superb service once again from the…

Superb service once again from the staff of Richer Sounds, Leicester. My first foray into vinyl and am so pleased with the kit. Jason's help ensured I was very happy with the items chosen, and I'm looking forward to spending more £££ on lots of vinyl. Sounding great so far!

May 10, 2026
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Reply from Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I recently bought a Philips 65" TV and…

I recently bought a Philips 65" TV and it was absolutely perfect. Great bargain price, excellent service, and the whole buying experience was smooth from start to finish. Very happy with my purchase and would definitely recommend this seller.

May 12, 2026
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Reply from Richer Sounds - Leicester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Competitive prices

Competitive prices, free six year warranty and friendly helpful staff.

May 11, 2026
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Reply from Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff. Best prices. 6 year guarantee. What more could you ask. I've always bought from Richer sounds.

May 7, 2026
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Reply from Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Couldn’t afford it excellent service…

Couldn’t afford it excellent service they helped me out even I wanted to change my 65 inch TV to a 77 inch the Manager sorted it out seamlessly and went out of their way much appreciated

May 7, 2026
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Reply from Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent colleague

The customer service was so use full i was given a stage by stage advice. Looked through items the prices and spoke to me about the quality of the product.

May 7, 2026
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Reply from Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

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