Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... See more
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Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... See more
Company replied
After researching different tv’s, Richer sounds was recommended by friends. I was served by Paul, who was patient and talked through everything. All the staff have been great when I have had furthe... See more
Company replied
Phone answered promptly by knowledgeable salesman who guided me through the purchasing process. We arranged a delivery time and the product arrived on time.I had some issues with setting up Richer Sou... See more
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Went into Richer Sounds to buy a TV for my 93 year old Mum. My only concern was will she be able to use the controller - the staff member was brilliant (he had recently bought a new TV for his elderly... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
163 London Road, LE2 1EG, Leicester, United Kingdom
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We telephoned the Leicester branch and spoke with Richard about what we wanted and he was so helpful, polite and reassuring. A real personal touch and so refreshing in today's modern life. He recommended the sound bar that we purchased. He advised us that it had a discount on it, which was also a bonus!
We went online to order it and that was easy and straightforward. We were blown away that it arrived the very next day!
We love the sound bar - perfect for our needs and great quality. We are totally satisfied and return time and time again to Richer Sounds. You are a very special business in many ways and we are delighted to support you whenever we can.

Reply from Richer Sounds - Leicester
Paul from RS London Road, Leicester was honest and upfront. I enquired about a dearer cinema system for my home, however further to discussing the unique setting of the home setting, he pointed out similar products that could achieve the goals that I wanted.
He was right and I am very happy with my sound bar and sub. Brilliant advice from honest Staff.

Reply from Richer Sounds - Leicester
Website is very easy to navigate and the prices were unbeatable (Currys said they would price match until I told them the RS price)
Pick up from store couldn't have been better.

Reply from Richer Sounds - Leicester
Purchased an LG OLED TV from Richer Sounds in Leicester , contacted the shop by telephone and spoke with Paul who was very well informed and helpful about the particular product . Delivery was very quick and efficient , highly recommend Richer Sounds .

Reply from Richer Sounds - Leicester
Staff very friendly and interacted answering all the the questions I had. Quick delivery with updates all the way. Thanks guys

Reply from Richer Sounds - Leicester
It's so rare to find such knowledgable and passionate people in a modern day retail setting but these guys are the perfect example of why great sales teams make for a great experience. Wouldn't go anywhere else.

Reply from Richer Sounds - Leicester
We had excellent support and customer service with attention to detail and a real understanding of what we needed. We felt confident we were buying the right product and have been really happy with it since we got it home

Reply from Richer Sounds - Leicester
All the staff are very knowledgeable and spend time with you answering any questions you might have. Great price for the TV and soundbar which I eventually bought. Can’t speak highly enough of all the in the Leicester branch.

Reply from Richer Sounds - Leicester
Great customer service, from the phone call enquiry to the in-shop experience.
The items purchased have not disappointed, in fact they’ve delighted! Good value for money to go with the service

Reply from Richer Sounds - Leicester
I can't speak highly enough of Richer Sounds.
I had a limited budget when bying my cd player. Not for one moment did I feel pressurised to spend above my budget. Indeed every effort was made to find me the best player to meet my needs. Thank-you Levi.
As the situation developed I had to return to the shop and it became apparent I needed new speakers.
Again I was given 5 star treatment to ensure I had wonderful sound without breaking the bank. This time it was Richard who gave me so much expert guidance.
He also arranged for Mark to come to my home to install the speakers. I was in the shop on the Monday, by Wednesday my system was up and running and totally wonderful.
I will never forget the kindness of Levi, Richard and Mark. So uplifting and life affirming during our present troubled times.
Thank you

Reply from Richer Sounds - Leicester
Went to the shop in Leicester where we received excellent advice.

Reply from Richer Sounds - Leicester
Sebastian was fantastic….. his knowledge and customer service is first class!

Reply from Richer Sounds - Leicester
Turntable arrived. Couldn't set it up. Called the store. Impeccable service. Sorted.

Reply from Richer Sounds - Leicester

Reply from Richer Sounds - Leicester
Superb service once again from the staff of Richer Sounds, Leicester. My first foray into vinyl and am so pleased with the kit. Jason's help ensured I was very happy with the items chosen, and I'm looking forward to spending more £££ on lots of vinyl. Sounding great so far!

Reply from Richer Sounds - Leicester
I recently bought a Philips 65" TV and it was absolutely perfect. Great bargain price, excellent service, and the whole buying experience was smooth from start to finish. Very happy with my purchase and would definitely recommend this seller.

Reply from Richer Sounds - Leicester
Competitive prices, free six year warranty and friendly helpful staff.

Reply from Richer Sounds - Leicester
Knowledgeable staff. Best prices. 6 year guarantee. What more could you ask. I've always bought from Richer sounds.

Reply from Richer Sounds - Leicester
Couldn’t afford it excellent service they helped me out even I wanted to change my 65 inch TV to a 77 inch the Manager sorted it out seamlessly and went out of their way much appreciated

Reply from Richer Sounds - Leicester
The customer service was so use full i was given a stage by stage advice. Looked through items the prices and spoke to me about the quality of the product.

Reply from Richer Sounds - Leicester
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