Richer Sounds - Leicester Reviews 

2,440
TrustScore 5 out of 5

5.0

163 London Road, LE2 1EG Leicester, GB


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Rated 5 out of 5 stars

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... See more

Company replied

Rated 5 out of 5 stars

After researching different tv’s, Richer sounds was recommended by friends. I was served by Paul, who was patient and talked through everything. All the staff have been great when I have had furthe... See more

Company replied

Rated 5 out of 5 stars

Phone answered promptly by knowledgeable salesman who guided me through the purchasing process. We arranged a delivery time and the product arrived on time.I had some issues with setting up Richer Sou... See more

Company replied

Rated 5 out of 5 stars

Went into Richer Sounds to buy a TV for my 93 year old Mum. My only concern was will she be able to use the controller - the staff member was brilliant (he had recently bought a new TV for his elderly... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(2,440)

23,849 reviews in the last 12 months

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Rated 5 out of 5 stars

Good website and excellent guarantee

Good website and excellent guarantee. When I phoned the shop the guy I spoke to was very knowledgeable and helpful. Arrived 3 working days later and TV looks great.

February 6, 2026
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Reply from Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Confident shopping experience …

I visited your Leicester store with total confidence after all the on-line reviews and wasn't at all disappointed. The service I received was second to none from Jason senior advisor (I believe that was his name 'sorry')
I didn't feel pressured and was given great advice on TV products from a very knowledgeable advisor,
I ended up with a OLED TV..
Will definitely recommend R/Sounds to family and friends.

January 29, 2026
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Reply from Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great Service

Great Service
Staff very courteous and helpful

February 2, 2026
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Reply from Richer Sounds - Leicester

Thank you for your 5 star review!

Rated 5 out of 5 stars

Warranty claim-no problem

Warranty claim, seamless result, top service, never expected anything less, brilliant team as usual, top mention for Paul and Sebastian.

February 1, 2026
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Reply from Richer Sounds - Leicester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Leicester branch sales advisor. The best.

Leicester branch. Really helpful and knowledgeable sales. Levi served us, giving us excellent advice about pairing a new amplifier with our b&speakers to update our system.

February 7, 2026
Unprompted review
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Reply from Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. Answered all my questions etc. Sorted out next day delivery too. Cheers!

January 31, 2026
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Reply from Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great products

Great products, great service, great customer service, excellent all round

January 31, 2026
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Reply from Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

LGQNED 42

Have bought my tvs before from Richer Sounds and have always been happy with my purchases from them Good price compared with equivalent LG at John Lewis. Plus free delivery

January 29, 2026
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Reply from Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Richer Sounds Leicester

Richer Sounds in Leicester are really good the guys are proactive, I feel for the guys as they are waiting for the supplier to update them on my speaker stands and although they keep me updated, their communication is good, and responsive - the supplier is not, so I don't want to tar them with the same brush because they are very active and have resolved the other issues.

January 27, 2026
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Reply from Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Did it the old fashioned way.

Ordered an amplifier over the telephone, and the text message link for payment failed, due to a problem with the bank card security nonsense. The staff member at the shop decided to simply do it the old fashioned way, and took the number over the phone, which worked instantly, and my amplifier was delivered within two days.

March 27, 2025
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Reply from Richer Sounds - Leicester

Thank you for your 5 star review!

Rated 5 out of 5 stars

Regular Richer sounds customer

I've been shopping at Richer sounds for over 20 years and their products and prices have always been really good. I recently purchased a Yamaha DAB amplifier and I'm very pleased with the sound and build quality.

January 26, 2026
Rated 5 out of 5 stars

Best Value & Customer Service there is

Great Value, Leicester Branch price matched offer found elsewhere & advise given to allow new TV to talk to analogue sound system was spot on. Aftersales was excellent no query was too small or difficult for them to answer. Very happy with purchase and would recommend Richer Sounds Leicester to anyone.

January 25, 2026
Rated 5 out of 5 stars

Was in the market for an LG TV

Was in the market for an LG TV. Contacted RS Telesales and they informed me that there was a TV that I wanted in their Leicester store. Contacted the store and reserved it. All straight forward , and collected the LG TV the very next day. Staff in RS Leicester were fantastic as always, efficient and professional and always courteous. All in all, have been using RS for over 25 years for great advice and superb kit. I for one will not go anywhere else. 10/10 for everything again as usual. Thank you guys.

January 22, 2026
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Reply from Richer Sounds - Leicester

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent all round service.

A fast, efficient service online backed up by friendly staff in the Leicester store when I collected my cd player.

January 21, 2026
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Reply from Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

After sale second to none

After sale second to none. Staff always very knowledgeable. Would Never sell you a bad deal.

January 20, 2026
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Reply from Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

A great service and didn't feel…

A great service and didn't feel pressured only advised very well by the staff.

January 17, 2026
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Reply from Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

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