Richer Sounds - Lichfield Reviews 1,866

TrustScore 5 out of 5

4.9

46 Birmingham Road, WS13 6GF Lichfield, GB


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Rated 5 out of 5 stars

I knew exactly what I wanted, a pair of Sonos 100 speakers in white. I telephoned one of the stores and spoke to a really polite, efficient male (sorry cannot remember his name). The speakers were sli... See more

Company replied

Rated 5 out of 5 stars

Staff were very helpful and knew what they were talking about. Very informative regards offers and best tv for me, I was made to feel very welcome and pleased to be a Richer Sounds customer.

Rated 5 out of 5 stars

The staff member at Richer sounds was really helpful and full of information that made me pick the right items... I would really recommend Richer sounds at Lichfield...

Company replied

Rated 5 out of 5 stars

The sales assistants literally went through all the amplifiers they had in stock as i didnt want to leave without one. It was very close to closing time so I left happy after purchasing the Audiolab 9... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 46 Birmingham Road, WS13 6GF, Lichfield, United Kingdom

  • 0333 900 0089

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Understanding Technology!

Great communication in understanding what I required. I only ever buy fro Richer Sounds due to knowledge of staff.

April 30, 2026
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Reply from Richer Sounds - Lichfield

Thank you for your 5 star review!

Rated 5 out of 5 stars

The sales assistants literally went…

The sales assistants literally went through all the amplifiers they had in stock as i didnt want to leave without one. It was very close to closing time so I left happy after purchasing the Audiolab 9000a with a nice discount. Even though I wasnt intending on spending anywhere near that amount.

May 4, 2026
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Reply from Richer Sounds - Lichfield

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent service

Excellent service, pleasant helpful staff. Very good value for money

May 2, 2026
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Reply from Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great

Staff are welcoming and very knowledgeable. Prices are reasonable and they do a price match guarantee. Nice to get that personal touch.

April 27, 2026
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Reply from Richer Sounds - Lichfield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 4 out of 5 stars
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Reply from Richer Sounds - Lichfield

Thanks for taking the time to leave us a four star review, and glad to read you were happy with the price and the new system of course. We look forward to seeing you again next time.

The Richer Sounds team.

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff - Tom was spot on and even carried the speakers on on the car for my wife. Will be spending even more there - great experience at Lichfield

April 23, 2026
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Reply from Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. Luca is great at explaining every details. great end user experience. highly recommend.

April 23, 2026
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Reply from Richer Sounds - Lichfield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Total professional service from the…

Total professional service from the moment you enter the store, great selection of TV’s with top advice and guidance given by sales staff. Very happy with purchase, delivery and installation.

April 19, 2026
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Reply from Richer Sounds - Lichfield

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Bought the Argon TT MK2 semi auto turn…

Bought the Argon TT MK2 semi auto turn table. The advice from Tim was very well received and useful. This quality turn table has really complicated my Techniques Hifi. Excellent service.

April 20, 2026
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Reply from Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very helpful

Very helpful , was able to listen to the amp before l purchased it very noligable staff which helps a lot. Coming back in a few weeks time for new compact disc ayer . Thank-you to staff at litchfield branch .

April 18, 2026
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Reply from Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Helpful and knowledgeable

Helpful and knowledgeable. Service and staff excellent.

April 17, 2026
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Reply from Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Awsome prices

Awsome prices, awsome service.

April 16, 2026
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Reply from Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

All the staff was very helpful 👍 ,I…

All the staff was very helpful 👍 ,I recommend this place for sound lovers and I will buy more products.
Thank you.

April 11, 2026
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Reply from Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

walk straight in to pick up my gaming…

walk straight in to pick up my gaming monitor, a sale assistant meet me checked my order that is in the back sir and carried it out and straight to my car what great service

April 11, 2026
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Reply from Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Demo for CD player was great

Demo for Marantz CD player was arranged. Item in stock and great price with 6 year warranty. Thanks to Luca in the store.

April 11, 2026
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Reply from Richer Sounds - Lichfield

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great experience

Great experience, the guys were very helpful and friendly.

April 7, 2026
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Reply from Richer Sounds - Lichfield

Thank you for your wonderful feedback

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