Tom listened carefully to my requirements, told me my options, then suggested what he thought was the best one - and it turned out to be the least expensive. My Marantz was delivered the following day... See more
Company replied
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See what reviewers are saying
We went to this store for one particular model of TV after having researched online beforehand. The member of staff was very friendly and quickly and correctly sussed that we were looking to... See more
Company replied
Can’t praise the team In Lichfield enough - recently bought a Sony TV and they were knowledgeable, so helpful, friendly and even though they did not have the TV in their store I still had it the follo... See more
Company replied
Dawn , whom I found out later is the manager, was friendly, welcoming and knowledgeable. I was a returning customer but my first time in the Lichfield branch. I had an idea of the tv I wanted but Dawn... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
46 Birmingham Road, WS13 6GF, Lichfield, United Kingdom
- 0333 900 0089
4.9
Excellent
2K reviews
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Great service at Lichfield Richer…
Great service at Lichfield Richer Sounds … big shout out to Luca he was a huge help
Stored tv for us and delivered
June 1, 2026
Reply from Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I received excellent service when I…
I received excellent service when I upgraded my turntable with the Lichfield branch even though I live in the South West and will continue to use them as I have in the past.
June 3, 2026
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Staff and service excellent.
June 2, 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Professional
Professional, helpful and knowledgeable followed by a 6 year guarantee upon my purchase. You will be my first call on future purchases, thank you.
June 2, 2026
Reply from Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Bernie guided us through the options…
Bernie guided us through the options available and enabled us to make a choice that works for us.
May 31, 2026
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
We I’m looking for audio or quality tv…
We I’m looking for audio or quality tv my first port of call is Richer Sounds.
Tim at the Lichfield branch gave first class service and advice.
May 29, 2026
Reply from Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Staff were very helpful and knew what…
Staff were very helpful and knew what they were talking about.
Very informative regards offers and best tv for me,
I was made to feel very welcome and pleased to be a Richer Sounds customer.
May 27, 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Really good communication product…
Really good communication product arrived swiftly and store contacted me to say it was ready for collection
May 27, 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great items
Great items, service, knowledge and best of all the 6 year warranty, very few places offer this as standard
May 26, 2026
Reply from Richer Sounds - Lichfield
Thanks for your kind review, we look forward to your next visit.
Sonos Sound Bar
looking for a new soundbar and although I had a good ides what I wanted, it was good to run my thoughts pas your knowledgeable assistant who convinced me my decision was right.
May 22, 2026
Reply from Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The staff member at Richer sounds was…
The staff member at Richer sounds was really helpful and full of information that made me pick the right items... I would really recommend Richer sounds at Lichfield...
May 25, 2026
Reply from Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
the young man who served me was very…
the young man who served me was very friendly and helpful, keep up the work to all,!david
May 23, 2026
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Long time Richers Sounds user
I have used Richer sounds to build my Hi Fi system from the 80's through to the current day. Great to have such a local shop based in Lichfield that offers great prices and service.
May 21, 2026
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
prompt repayment when i cancelled my…
prompt repayment when i cancelled my position on the waiting list for the freely box
May 20, 2026
Reply from Richer Sounds - Lichfield
Thank you for leaving us your feedback, my apologies that the wait for the consignment of the Freely boxes proved too drawn out, which I appreciate is frustrating. I will of course feed this back to the supplier, as the last thing we want to do is let down valued customers in such a manner.
I'm glad the refund has since been quickly arranged, but should you need any further help or would like to discuss the issue further please do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Just excellent customer service
Just excellent customer service, even when I had an issue with a purchase it was sorted out immediately. First class as always.
May 19, 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
As always staff are knowledgeable …
As always staff are knowledgeable and very friendly. Would recommend Richer Sounds if unsure on what you want to purchase
May 19, 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I knew exactly what I wanted
I knew exactly what I wanted, a pair of Sonos 100 speakers in white. I telephoned one of the stores and spoke to a really polite, efficient male (sorry cannot remember his name). The speakers were slightly cheaper then the Sonos website and the thing that really sealed the deal was 6 year warranty 👍🏻 I had 3 months interest free credit which the staff talked me through, it was so easy! I paid a little extra for next day delivery and everything was perfect 👌 I’ve used Richersounds on previous occasions and cannot fault them!
May 18, 2026
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
Not only did I get good advise the…
Not only did I get good advise the product turned up earlier than expected. Great
May 17, 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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