Richer Sounds - Lichfield Reviews 1,866

Very well informed service at the shop. They listen to needs and give very sound advice. They help with carrying purchases into customers' cars. Thank you

Very professional

Excellent service at the Lichfield branch. Really quick delivery.

Very helpful and efficient. Reinforced why I keep returning to richer sounds. Have been a customer since the 90s.
Can't fault them

Previous experience made me return to Richer Sounds to order a new TV.
I have always found the staff in Lichfield store to be friendly and knowledgable.
However, I ordered the TV as collect from store on the website as the wording on the website was a little ambiguous and made me think the TV was in stock in Lichfield. Had I of known the TV had to be delivered to Lichfield for my collection, I'd have just had it delivered straight to my house. A minor blot though and won't stop me using Richer Sounds again in the future.

I had an idea what I was looking for when I called in but, I was able to discuss and obtain advice from your colleague (Luca) which was really helpful. The equipment was ordered in and delivered to the store (at my request). In the interim, Luca had prepared my speaker cables (fitted with Chord banana plugs) so that all was ready when I went to collect the equipment. He then assisted me in taking the gear to my car.

Really helpful store manager at the Litchfield branch gave us exactly the deal we were hoping for

Tom was wonderful. He made up my speaker cables and banana plugs. He insisted! Worked really well. Really happy. Great service. We will return again.

I was able to try multiple headphones in my own time. I was not pressured to purchase, while being offered advice when request ed.

I was happy to purchase. Much better in person than direct from a website or chain store

Always a great service from the people in this shop.

Great prices, prompt delivery and helpful staff in Lichfield Branch

Easy ordering and purchase online. Delivery to Lichfield store was prompt and very helpful service when collecting the tv.

My wife and I arrived at Richer Sounds, Lichfield and found the shop closed, it was about 11am.
I pressed the door bell and then read the opening times in the window, the shop didn't open until Noon!!!!
As we turned away we saw a gentleman waving at us from the back of the showroom. It turned out to be Tim who then opened up the shop early and guided us through all the range so that we were able to buy the right (for us) TV.
We then said that we would go for a coffee whilst in the Town.
He told us to leave the car in the Richer Sounds Car Park and call in on our way back and he would then load the TV so that it wasn't on display to any passing low life.
I am 68 years old and bought my first HiFi separates from Richer Sounds in Birmingham well over 40 years ago. I have never been anywhere else since as I know the prices will be keen and the excellent service second to none.

Great product knowledge and overall a very positive experience, I would defiantly recommend Richer sounds.

I received a nice welcome - the store manager opened the door for me outside of their usual opening hours, and gave me as much time as I needed and loads of helpful advice.

I recently had to take my cd player into the store, there was a fault with it, within a few days I picked up my cd player, and it was perfect, no problem. It was well looked after and I’ve had no problem since. Staff were friendly and helpful. All in all a good experience.

I tend to buy on line when dealing with richer sounds as i find many of them knowledgeable but arrogant most certainly those at Litchfield richer sounds having listened to and bought a pair of speakers for 500 pounds i was left with the impression they felt they were doing me a favour even being allowed in the shop. I recall I even had to a make an appointment.. I wont be back.

James was super helpful and explained lots of different options. 10/10

My speakers and stands were delivered when promised, I unpacked them and installed them into my system.Am currently running them in but so far very pleased, I’m sure they are only going to get better…..Thanks to the stafff who let me audition them in store.