Richer Sounds - Liverpool Reviews 

2,860
TrustScore 5 out of 5

4.9

1-5 Berry Street, L1 9DF Liverpool, GB


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Rated 5 out of 5 stars

WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is th... See more

Rated 5 out of 5 stars

The phone was answered quickly by Justin. Very pleasant and Helpful. Query was answered quickly and professionally. Richer Sounds are my 'go-to' retailer. All the staff are focused on excellent custom... See more

Company replied

Rated 5 out of 5 stars

Friendly and knowledgeable staff. Excellent products and good after sales service. I have been using the company for many, many years and wouldn’t go anywhere else for television or audio products. Hi... See more

Company replied

Rated 5 out of 5 stars

Really helpful and knowledgeable staff who didn't mind me answering my novice questions. Will definitely be back at some point for a speaker upgrade for my new turntable.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,860)

23,626 reviews in the last 12 months

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Rated 5 out of 5 stars

Deputy Manager David very attentive

Deputy Manager David very attentive, was able to deal with my purchase request and explained delivery options (actually arrived a day earlier than stated). Asked about interconnects, speaker cables etc and clearly has a good knowledge of products in store and elsewhere.

April 18, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent service

Excellent service. Staff were very knowledgeable, helpful and friendly. I definitely recommend richer sounds in Liverpool.

April 18, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service from the Liverpool…

Great service from the Liverpool branch. The guys there weee happy to bring my existing speakers in to test with a new CD player. Really helpful.

April 15, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I've bought my last 3 televisions from…

I've bought my last 3 televisions from Richer Sounds, all LG, all very good. The TCL was recommended but I didn't like it. Stuart at the Liverpool store arranged for a swap and I've got a LG Qned which is an excellent television with a great picture. Thanks

April 14, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review!

Rated 5 out of 5 stars

All staff so helpful

All staff so helpful - both on the phone and in the Liverpool shop - thank you Stuart. We spent a fair bit of time in the shop and Stuart was very knowledgeable about the products.

April 10, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Helpful staff

Helpful staff, great online price beat! Came to pick up and staff helped carry items to car. Couldn't ask for more.

April 11, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Helpful experienced staff

Helpful experienced staff, took the time to explain technical details of the products I was planning to purchase.

April 10, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

amazing service from a company that cares about you

Absolutely brilliant service, looked after me all the way to fitting my home theatre, the staff are really friendly and will help you find what is suitable for you.
They couldn’t do enough for me.
Outstanding service from start to finish.
Mr S Thomas

April 7, 2026
Unprompted review
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Reply from Richer Sounds - Liverpool

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Staff who go the extra mile

Brilliant staff who went the extra mile for us. Will definitely be shopping there again.

April 3, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Stuart went out of his way to give us…

Stuart went out of his way to give us the best advice, suggesting that LG was the best picture and reliability at the moment. It was hard to change after many years of having totally reliable Panasonic’s.
Thanks for the help & advice.

April 2, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

You just can't beat this

No. 1 go-to for your Hi-Fi needs.
The very best prices, along with a 6-year warranty on most items. Brilliant!

April 2, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Firstly a great price

Firstly a great price, free delivery to the store and clear communication with the store confirming when it was ready to collect. Quick and easy collection, pull up outside, pop in to show the invoice that was emailed to me as proof of purchase and the colleague carried it out to the car and made sure it was safe to transport. Great service as always, thanks!

April 1, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Very quick delivery even on the…

Very quick delivery even on the standard.
Great price and Richer Sounds very good customer support.

March 31, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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