Staff have great expertise, and can adapt their style to be able to talk to experienced geeks and those like me who don't know much at all. I trust the staff to offer me the best options for my needs... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very pleased with the service that we received. The daunting task of replacing our equipment was always going to be a chore for us. New technologies are very challenging. We were given the full treat... See more
Company replied
After being very disappointed by Dali Kupid speakers, swapped them for Wharfedale Diamond 12.1i's on recommendation of Justin at RS Liverpool he sorted everything out for me seamlessly, got the new sp... See more
Company replied
Absolutely outstanding service. The people in the shop listened to what we wanted and advised accordingly. They didn't pressure us to pick the most expensive items (even when I asked what combinat... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
1-5 Berry Street, L1 9DF, Liverpool, United Kingdom
- 0333 900 0030
5.0
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The personal touch goes a long way
The store manager was very knowledgeable and listened to our needs. Very patient and worked out a decent deal on our purchase. Then my order arrived a day early so a positive experience from start to finish
June 20, 2026
Reply from Richer Sounds - Liverpool
Thanks so much for your positive feedback, which was great to read including the early delivery! We hope to see you again, and next time attain that last fifth star.
The Customer Experience team
Expert advice
Expert advice, friendly, professional service.
Prompt delivery
Great speakers
June 23, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
No problems with the purchase at any…
No problems with the purchase at any stage in the process and prompt delivery. Keen price too.
June 23, 2026
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
A charming young man went to great…
A charming young man went to great trouble to secure me the very last RC for my old OPPO Blu-Ray, I had been looking at one on Ebay for £300 and he got me a new one for £25! I can't use my player without the RC as it is on a very low unit and I am disabled so getting down on my knees simply isn't an option. I have recently had an appalling experience with John Lewis and Miele which left me without a fridge, or my £1400, for over 7 months. They treated me with complete contempt playing pass the parcel with the blame, so I REALLY do know what good customer service looks like, and I got it at Richer Sounds!
June 18, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The service was fantastic
The service was fantastic. Delivery driver was very pleasant and prompt. The 6 year guarantee is a game changer!
I couldn't recommend Richer Sounds any more.
June 16, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Had to wait a little while before I was…
Had to wait a little while before I was seen to, other than that, a very helpful member of staff saw to my needs.
June 17, 2026
Reply from Richer Sounds - Liverpool
Thanks for taking the time to leave your review. I’m sorry to hear there was a wait before you were seen, although I’m pleased the service you received once engaged was helpful.
We’ll share this feedback with the store to review how we’re managing busy periods and
if there’s anything further you’d like to add, please feel free to get in touch via the address below...
seniorcomplaintsteam@richersounds.com
Many thanks
The Customer Experience Team
Excellent service as usual
June 13, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
Great experience with Richer Sounds Liverpool
Rang up checked TV was in stock, drove over parked at the side of the store went in paid for the item, helped to the car with it, and job done.
Great value best price around and free sound bar arrived next day as it wasn’t in stock. Great customer service and 6 year warranty to boot what’s not to love about Richer Sounds
June 15, 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Great Service as Usual
Spoke to David and explained what we were looking for, helped us choose the right TV for our refurbished kitchen. Probably the 5th TV we have had from Richer Sounds. Only disappointment was their delivery partner who to be honest has been very hard work!!
June 2, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I have shopped at Liverpool several…
I have shopped at Liverpool several times and have always received helpful and knowledgeable advise, excellent service. Well done
June 13, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Friendly helpful and knowledgeable…
Friendly helpful and knowledgeable staff. In particular Stuart who helped me through the various alternatives
June 8, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
Quick efficient service at a good price…
Quick efficient service at a good price TV was ordered at 4.40 on Tuesday and it was installed by 2pm on Wednesday
June 9, 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
The advisor who served us was great
The advisor who served us was great. He let us browse and didn't pressure us. We left the shop and came back later and asked to buy some speakers but he advised us to buy something else which turned out to be perfect for us. Customer service at it's best!
June 8, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
The staff's in Liverpool branch are…
The staff's in Liverpool branch are very helpful and knowledgeable about the product they are selling. Transaction went well and has been delivered at the said scheduled time.
June 8, 2026
Reply from Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Great staff at Richer Sounds.
Big thanks to all the staff at Richer Sounds in Liverpool. They all know there stuff. Great price plus 6 years warranty.
Shout out to Justin. Thanks mate. We'll be back to finish off the sonos system.
May 30, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Great knowledge
The service offered is always exceptional with levels of product knowledge beyond the normal. My only negative point is the lack of stock held at stores
June 6, 2026
Reply from Richer Sounds - Liverpool
Thanks for taking the time to leave us your review and for the positive feedback about the team, which is always great to read.
I’m sorry we didn’t have everything available in-store on this occasion however, providing we do have stock in our warehouse we can always have deliveries to any branch or direct to customers door the very next day, but I appreciate if you wanted to take away that day this would be frustrating for you.
Thanks again for the feedback.
The Richer Sounds team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.