Richer Sounds - Liverpool Reviews 

2,951
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TrustScore 5 out of 5

5.0

1-5 Berry Street, L1 9DF Liverpool, GB

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Rated 5 out of 5 stars

It was a seamless hassle free experience from start to finish. Popped into the shop asked for the tv I wanted paid and left within 10 mins max. Free delivery three days later with great courier commun... See more

Company replied

Rated 5 out of 5 stars

Excellent technical advice from very knowledgeable friendly staff. No pressure sales . I would never had found what I needed though an online search.

Company replied

Rated 5 out of 5 stars

Staff have great expertise, and can adapt their style to be able to talk to experienced geeks and those like me who don't know much at all. I trust the staff to offer me the best options for my needs... See more

Company replied

Rated 5 out of 5 stars

Recently purchased a Fosi mc331 amplifier which is outstanding value for money and sounds great! Stuart at the Liverpool branch was most helpful leading up to my purchase. I always consider Richer Sou... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

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(2,951)

24,357 reviews in the last 12 months

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Rated 5 out of 5 stars

The advisor who served us was great

The advisor who served us was great. He let us browse and didn't pressure us. We left the shop and came back later and asked to buy some speakers but he advised us to buy something else which turned out to be perfect for us. Customer service at it's best!

June 8, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review!

Rated 5 out of 5 stars

The staff's in Liverpool branch are…

The staff's in Liverpool branch are very helpful and knowledgeable about the product they are selling. Transaction went well and has been delivered at the said scheduled time.

June 8, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great staff at Richer Sounds.

Big thanks to all the staff at Richer Sounds in Liverpool. They all know there stuff. Great price plus 6 years warranty.
Shout out to Justin. Thanks mate. We'll be back to finish off the sonos system.

May 30, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Great knowledge

The service offered is always exceptional with levels of product knowledge beyond the normal. My only negative point is the lack of stock held at stores

June 6, 2026
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Reply from Richer Sounds - Liverpool

Thanks for taking the time to leave us your review and for the positive feedback about the team, which is always great to read.

I’m sorry we didn’t have everything available in-store on this occasion however, providing we do have stock in our warehouse we can always have deliveries to any branch or direct to customers door the very next day, but I appreciate if you wanted to take away that day this would be frustrating for you.

Thanks again for the feedback.

The Richer Sounds team

Rated 5 out of 5 stars

I wanted a new t v founder one that I…

I wanted a new t v founder one that I liked rang up staff were fantastic service was exceptional and delivery was on time. Cannot complain about anything as riches. Sounds, as you as usual, has done a fantastic job. Thank you.

June 6, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The staff are beyond good

The staff are beyond good. You should be very proud of them and use them as the bar to set, top draw!

June 5, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and Diego store manager Liverpool gave me great advice on my new purchase AudioLab 7000 CDT player.

June 2, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Top marks to RicherSounds!

What a wonderful refreshing experience it was to go into Richersounds Liverpool. A special mention to Justin who helped me and my father in law 20years previously to choose an amplifier. He was still there as helpful as ever. Good to see a company that looks after its staff. It was Stuart (Chris ) who helped me decide on a new television, not pushy but relaxed, informative and friendly. Just what you need when buying an expensive item ( best price in Liverpool, including John Lewis, who couldn’t price match because Richersounds had a promo code offer, very strange ). Very happy with my purchase and the delivery team ( on time and courtesy ). Well done Liverpool Richersounds!! Nice clean shop too!!

June 6, 2026
Unprompted review
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Marvellous staff highly recommend

The guy in the shop could not of been more helpful if he tried we told him what we would like and there it was although he did give us some alternatives but we like the first option even went through how to set it up at home. The process was seamless even delivered it a day early which was lucky someone was home to take it in. But all setup now and sounds wonderful would highly recommended shopping there

May 30, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent service at Richer Sounds, Liverpool

Richer Sounds, Liverpool were extremely helpful, not only offering a £50 reduction on their listed/online price - but also including a free 5.1.1 sound system!
The member of staff who I spoke with also carried the huge box out to my car.
Five star service!
Many thanks.

May 31, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your wonderful feedback

Rated 4 out of 5 stars

Staff were helpful and informative and…

Staff were helpful and informative and i was able to get the audio equipment within my budget. The only problem I had was some confusion over the delivery date and a missing speaker cable which was rectified with a phone call and an apology. All in all it was a good experience and good customer service.

May 29, 2026
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Reply from Richer Sounds - Liverpool

Thanks for leaving us your feedback. I’m really pleased the team were helpful and you found the right equipment. I’m sorry for the confusion over delivery and the missing cable, but glad that the matter was swiftly resolved to your overall satisfaction.

Of course should you need any further help please do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience

Rated 5 out of 5 stars

Amazing Sound

Amazing, great help, product knowledge great price. No pressure sell lots of time and great customer service answered questions about other products of future interest.
Excellent product perfect for my needs.

May 1, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent service and advice from your…

Excellent service and advice from your in store assistant Stuart in the Liverpool branch, he recommended a pair of ‘nothing’over ear Bluetooth head phones as we had issues with other makes being bought online, so far very happy with the purchase.

May 27, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review!

Rated 5 out of 5 stars

I bought some great headphones

I bought some great headphones. The staff are so knowledgeable. I was allowed to test them in their fabulous private room, which is a stunning setting, low mood lights and totally sound proof. Great service, I wouldn't go anywhere else for my audio devices.

May 21, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Fantastic service as always

Purchase some speakers from Liverpool branch. Diego price matched a price that included employee benefits from my workplace which I really appreciated. Never had a bad experience with Richer Sounds Liverpool!

May 21, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review!

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