WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is th... See more
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Staff excellent & knowledgeable Extensive range of tvs & accessories. Stuart was very quick answering my emails & gave lots of useful information.Also helpful in store with my purchase. Pleased wi... See more
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The phone was answered quickly by Justin. Very pleasant and Helpful. Query was answered quickly and professionally. Richer Sounds are my 'go-to' retailer. All the staff are focused on excellent custom... See more
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Friendly and knowledgeable staff. Excellent products and good after sales service. I have been using the company for many, many years and wouldn’t go anywhere else for television or audio products. Hi... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
1-5 Berry Street, L1 9DF, Liverpool, United Kingdom
- 0333 900 0030
4.9
Excellent
3K reviews
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Just a brilliant company
Just a brilliant company, personal attention and feels like an old style retailer, where the staff give really good, patient advice.
March 18, 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
14-day Return Policy Works Well.
I recently bought a CD player from the Liverpool store under their 14-day return policy. When I tested the new unit at home, a number of my CDs had skipping issues at some point during the album - something the previous players never did.
When I took the player back to the store, the staff were very professional and issued a full refund without any further questions.
Great service
March 16, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
Filthy Dirty Sonos ERA 100 Box
Really disappointed that Package arrived in original manufacturers box. This was to be a birthday present for my son but arrived in White Sonos box with huge delivery sticker stuck on and the white box was absolutely filthy and had been squashed in one corner. Not all suitable at all for a birthday gift.
I don’t recall seeing an option, while ordering, to receive in manufacturers box, so I expected it to arrive in a secondary box with Sonos box protected inside.
March 15, 2026
Reply from Richer Sounds - Liverpool
I’m genuinely sorry to hear how disappointed you were with the condition of the packaging, especially as this was intended as a birthday gift for your son, and I understand the clear frustration here.
We do ship products in the original manufacturer’s packaging for several reasons, and do include a note during the checkout to highlight that this may reveal the contents. That said, this doesn’t take away from the fact that the box should arrive clean and presentable, which clearly wasn’t the case on this occasion, and which I will investigate with the courier who delivered the parcel.
If packaging is important, particularly for gifts, our team are always very happy to discuss alternative options where possible, I’m sorry if that wasn’t clear or didn’t stand out at the time of ordering and will certainly review this in light of what has happened here.
In the meantime we will be in touch directly to arrange to resolve this to your satisfaction, if you're in anyway unhappy with our attempts, then please do get in touch with me via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Richer Sounds is always competitive and…
Richer Sounds is always competitive and service is overall impeccable.
March 15, 2026
Reply from Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Excellent service all around
Excellent service all around, Great experience friendly staff and great prices and selection.
March 15, 2026
Reply from Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I Wouldn't Shop Anywhere Else...
I originally went to richersounds to look at Projectors and after a very detailed presentation from Andy I realised a large screen TV was best for me so I purchased the TCL 98Q9BK 98" TV at a great VIP price, I have mounted it on a wall and its Amazing the picture quality is brilliant, I also purchased a Samsung Soundbar Q99OF at another VIP price which is also mounted on a wall with the supplied brackets and it sounds Amazing, Firstly I would like to thank Andy for his expert knowledge and guidance in helping me to chose the right equipment for me and at the right price, also I would like to thank the other members of the team I also dealt with Stuart, Dave and Justin in making this an enjoyable experience I wouldn't go anywhere for my entertainment equipment,
Many Thanks Brian P....
March 2, 2026
Reply from Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Perfect as usual with Liverpool richer…
Perfect as usual with Liverpool richer sounds. Sure it was kelvin i dealt with
February 10, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Liverpool first class
From initial discussion around what I was looking for , to booking a demo and trying various kit, the experience was first class from Diego and the team.
Nothing was any trouble and the expert advice second to none.
Delivery arranging was again a breeze and no issues with sorting dates to suit.
Purchasing new kit has been a great overall experience and looking forward to getting it all set up.
Highly recommended and fantastic user experience
March 13, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
Great customer service from start to…
Great customer service from start to finish. It’s very seldom you find shops these days with knowledgeable staff. Will definitely use again.
March 11, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Brilliant Service!
My latest visit to Richer Sounds, Liverpool is the second in the past twelve months and, on both occasions, the level of help, knowledge and advice has been excellent. I cannot thank Andy enough for his understanding of my requirements and for his suggestions as to how to meet them.
Thanks once again. Brilliant service!
March 2, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Great knowledge and help
March 9, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Quality service The main reason I give a high score is…
The main reason I give a high score is because of the time staff (Justin) was prepared to give showing me different options so I could get the best one
March 5, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Price of tv was matched by one or two…
Price of tv was matched by one or two other retailers but the 6 year guarantee is great for the buyer
March 3, 2026
Reply from Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Brilliant customer service from Kelvin…
Brilliant customer service from Kelvin which is so hard to come by these days. Kelvin is extremely knowledgeable about the products, which allowed him to confidently recommend the most suitable soundbar and TV for our needs.
We did not feel rushed to make a decision, with a few options provided for our budget.
I cannot recommend Richer Sounds enough, they (and Kelvin) are top notch so I wouldn't go anywhere else. Price wise, they were the cheapest too so all in all an absolutely excellent experience. 💯
March 1, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I have been shopping at richer sounds…
I have been shopping at richer sounds for over 25 years, I have never had an issue.
The staff are are always helpful and informative.
Delivery is always fast I have never had an issue.
February 27, 2026
Reply from Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
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