As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... See more
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The first two tvs were broke in transit, they dealt with the issues quickly and efficiently and had the third tv delivered all in a matter of three days for an issue that was out of there control. I... See more
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Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... See more
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Steve made it happen, took us through the options, steered us to anti glare which was a great bit of advice. Got is a great deal and we had no messing about with additional coatings on delivery etc w... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
17 Earl Street, ME14 1PL, Maidstone, United Kingdom
- 0333 900 0062
4.9
Excellent
2K reviews
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Great Professionals
Knowledgeable, pleasant and helpful team in Maidstone.
Very good experience and I will definitely be back.
Thank you
March 6, 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Competitive pricing and knowledgeable…
Competitive pricing and knowledgeable staff pointed me in direction of purchase
February 28, 2026
Reply from Richer Sounds - Maidstone
We're really glad you found our pricing competitive and staff helpful in guiding your purchase, and appreciate the positive feedback!
The Richer Sounds team
Top Quality Service
Brilliant service and best price!
Not just sales, also after sales
The sort of service when you need it!
January 5, 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All round fantastic customer service
February 28, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer sounds listen to you
Richer sounds listen to you and then advise on what they think would be right for you, and not just interested in up selling like some other places.
February 26, 2026
Reply from Richer Sounds - Maidstone
Thank you for your wonderful feedback
Everything was totally painless.
February 25, 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great place for gear
Helpful, friendly and knowledgeable staff. Competitive prices and a great range.
February 24, 2026
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Professional attetion to the customer
Professional attetion to the customer
Excellent service.
As a previous owner of three hi fi shops and International Marketing Manager at KEF, I feel I have some insight of what is required. Richer Sounds is the best.
February 23, 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A really helpful and pleasant sales…
A really helpful and pleasant sales person who supported me to get the best pains price for the product I was buying. Would definitely return.
February 19, 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Problem Solved
Clean welcoming shop and great staff. Responsive and very helpful. Understanding of customer problems and keen to resolve any issues. Much superior than other similar retailers in their field.
February 18, 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
You can rely on Richer
The Richer Sounds six years guarantee is good. My Samsung neo tv cocked out after 36 mths. Richer attempted to get it fixed but, alas a deep seated issue. So I got credit note back towards a new tv. Great service from the Richer Team resolving the issue, especially my local Maidstone branch. You can rely on Richer !
February 20, 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Easy shopping process
Easy shopping process. Good selection of televisions at competitive prices. Collected from store which was hassle free.
February 16, 2026
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Lovely staff member who listened
Lovely staff member who listened. He took time to show us product and made sure that it met our specific needs.
February 16, 2026
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Excellent service
February 15, 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Great advice and service by the team in…
Great advice and service by the team in the Maidstone branch. Each of the advisors gave clear and unbiased information regarding my enquiry. Based on their advice I ended up purchasing a different tv to the one I planned to purchase!
February 14, 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
The staff were just so helpful in…
The staff were just so helpful in everything they did.
February 13, 2026
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful and knowledable staff
Very helpful and knowledable staff more than happy to help me pick the ideal tv for my requirements. Would choose these over bigger stores like pc world/currys every time.
February 13, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent choice and great prices and…
Excellent choice and great prices and very knowledgeable staff. Richer sounds is the only place I will go to for proper hifi products.
February 12, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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