Richer Sounds - Middlesbrough Reviews 1,527

My second purchase within a couple of weeks.
Yet again I received great service . Communication regarding the delivery of my goods was excellent.

Perfect communication and very friendly staff thank you 😊

Excellent advice and service

On the strength of 55inch TV LG I bought Cambridge CD player on Black Friday at a good price and it was delivered free the following day. V good service

Rang Middlesbrough shop and spoke to Paul. Whilst he did not have the WiiM Ultra and Audio quest Rocket 11 speaker cable in stock, he said he could get it shipped to me the next day.
They arrived on time. The WiiM streamer is excellent, within 10 minutes I was streaming FlAc music from my NAS with no effort what do ever. And wooh, what sounds!
Setup:
Cambridge Audio Ca81,
Dali Oberon 5s,
Project X,
WiiM Ultra.

The item I was looking for was out of stock but the guy in store ordered it and it arrived at the store within 48 hours.Got a text and e mail letting me know it had arrived.Spot on service.

Excellent service from Middlesbrough branch. Offered me a very good deal on samsung 83 inch tv. Very helpful and also flexible on delivery as I am buying a new house.

As always a first class service given in all respects. I wouldn’t use any other company.

The sales manager dealt with me when I attended Richer Sounds. He was polite and very knowledgeable. I have purchased items from this store on previous occasions and found them to be reasonably priced.

Excellent and knowledgeable customer service as always! Middlesbrough team go over and above to answer questions, give opinions on suitability making a choice of product so much easier. We don't buy our entertainment products from anywhere else!

Phoned to check on availability of a Wiim Ultra to take advantage of the excellent price deal. Excellent response from Stuart who confirmed availability and reserved one for me. Called in to the shop next day and received super support from David who demonstrated the set up using my own USB stick, and sold me the reserved Ultra. The set up at home was very easy and the product is superb. Great result all round!

Great service and advice, super quick delivery

Excellent service, listened to what I wanted, made great recommendations and was patient when we had to reselect due to sizing and space issues.

I can honestly say the staff and the business are great . Faulty tv , 4 yrs old had their 6 Yr warranty cover. Set could not be repaired so replaced with a similar spec of my choice . Advice was great and service outstanding. That's why I only use this company for my tv's .

Clear and straight forward and when the price changed a week later they refunded the difference!!

Good down to earth explaining of the latest tec ,in layman's terms👍

Excellent service for the store team. Easy to buy online for click and collect. Also cheapest price from a known brand that I could find and much cheaper than Curry’s and John Lewis.

I went to the store to purchase a 48 inch LG Oled TV - The store assistant Shaun was very helpful

Thank you Shaun

Very helpful,knowledeable manager who explained options carefully and patiently for a non-specialist.Competitive prices and lived up to my past experience of excellent service from real people in a real store.